When I started to go to him service was awesome and seemed caring ! Cleaning was great at that…read moretime as it started with an employee and reviewed with Dr. Gray. Last visit was with only the Doctor and was like going through hell. In addition at the end he suggested I get a regular dentist, not sure why as I have had better cleaning from a dentist. It seems as if if you are either you don't agree with having implants or 25K solutions he no longer has any interest. Plus for what he has done cost wise is twice the cost of anyone else in the area. Both phone system they use as well as website way of contact is useless. I have told them this over and over and they don't seem to care. Based on the amount of employees these things should never be an issue in my opinion.

I had THE BEST dental experience imaginable. The staff was friendly and worked efficiently, the…read moreenvironment was clean and soothing, and my dentist was gentle and knowledgeable. Lastly the cost of treatment met my expectations, and adult Medicaid is accepted. I rarely leave reviews, but my experience was too good to keep quiet!

I love this Dentist. I moved a little further away and decided to try a different dentist out of…read moreconvenience... when I was told I needed 2 crowns I decided to go somewhere that did everything same day, so I wouldn't have to wear a temporary crown. Well after getting there, they shot an additional x ray free of charge to see what was going on, and then decided I needed a filling instead of a crown- saving me about $500. The honestly coupled with the expertise go a long way. I'll make the drive to this dentist from here on out cause it's worth it.

I've been having mouth pain and called to make an appointment - they said they could fit me in THAT…read moreafternoon or the very next day if I wanted. Apparently I lucked out because after that they were booked until April, but I was impressed. The office is pretty unassuming from the outside, but the waiting room inside is great. Very calming, nice decor and lots of art. All of the women that I talked to at the front desk (and pretty much every other person i encountered there) were very friendly. Everyone seemed happy to be there, like they actually liked their jobs. And Dr. Horwitz was the BEST! He has the greatest bed side manner I've ever experienced. The whole time he was very pleasant and joked around. He made me feel at ease, which is nice when you're about to go under the drill. He was also very quick - 5 cavities in around an hour, when my old dentist would have done 4 cavities in 2 hours. I'll definitely be coming back if I can. And the rumors are true: they play great music!

Very professional. Dr Paxton took the time to describe what was going on in my tooth. You can see…read morethey cared. The office felt like family. This is my go to dentist in Virginia Beach !!

After 18 years as a patient of the practice my wife and I have been extremely impressed with Dr…read more Rutledge and his staff's compassionate care. My recent cleaning was one of the best with their new dental hygienist Tabitha. What an awesome addition to the team. Totally pain free experience and sincere bedside manner. The entire staff is dedicated to a high level of dental care. I recommend them always! Thank you Jim and staff.

Great doctor, very kind and super talented, he took great care of my boyfriend who was badly hurt…read moreat a another dental practice. Will definitely recommend and his staff is great as well

7/19/2018 The doctor, yes the DOCTOR Kenneth Marinak, made the after procedure follow-up call!…read more Above and beyond!! *I visit the 350 Johnstown Road Office in Chesapeake

I used to absolutely love Edinburgh Family Dentistry 100%. So much so I recommended them to…read moreeveryone I knew. Sadly, over the past two years customer service for the adults in our household has declined significantly. I'm going share as 4 stars, at this point it's really closer to 3 1/2 but they don't give you an option for that, which I'm torn since they do take great care of my children. Let's start with the positives: The hygienist and Doctor who work with our children are wonderful. They are gentle, kind, and patient. They have never pushed unnecessary treatments. They simply do their cleanings, make observations, and offer suggestions. Never had an issue with how our kids are treated. They even allow you to sit in the room with them. This part of their practice has always been excellent. The wait time once you arrive and check in is never long, I don't believe we've ever waited more than 10 minutes to be seen except one time when someone called out so they were short staffed. The office is also very clean. However, our experience as adults has been very frustrating. My husband was essentially "Ghosted" as a patient. He was contacted about moving his appointment earlier, which he agreed to only if his original appointment could remain in case he couldn't make it ( He was traveling for work that week). They canceled his original appointment anyways, and then later canceled another appointment because insurance was "asking questions" but no one ever followed back up with him like they said they would. In the end they dictated his schedule instead of working with it, and he never got his mouth completed after starting a deep cleaning. Recently they repeatedly kept contacting me during work hours asking for insurance information even though I had told them I did not have it on hand and would send it as soon as I could that day. The constant texts during the workday feel excessive and stressful. Another limitation is pain management, they only offer injections for numbing. If you don't numb well with needles like me they can't accommodate you. They won't even do my teeth cleanings until one tooth issue is resolved elsewhere. Scheduling is also a bit difficult, appointments are typically booked close to a year out, and although we tried to switch to their newer location, they told me they are still working on insurance coverage there so we're stuck at this office. Today was another example of the disorganization. We had a 2pm appointment and arrived 15 minutes early. The staff was in a meeting and kept all patients waiting outside until exactly 2PM. As more and more patients arrived for their appointments they eventually put a sign on the door telling people to return at 1PM even though it was already past that and they still weren't available until 2. It was confusing and frustrating especially for those who arrive on time and early. During cleanings you won't see the dentist for more than 5 minutes unless you have specific concerns. Overall, this used to be a 5-star office for us. Now it feels very inconsistent. Excellent for children so far.

The office staff is horrible at scheduling and notifying you. It took several months to schedule my…read morewife's first appointment in 2025. After that appointment and becoming an established patient, Edinburgh Family Dentistry in Chesapeake could not schedule her next appointment until 2026. She asked them, aren't cleaning supposed to be every six months? This office said yes, but they do not have any availability, and my wife could be put on a cancellation list for an early appointment. When it came time for my wife's appointment this February 2026, this dentist's office called my wife three hours before her appointment and said her hygienist was out sick and they had to cancel her appointment. She asked about seeing another hygienist, and they told her they are short-staffed. Edinburgh Family Dentistry makes sure to inform you that you will be charged a late or no-show fee if you do not give advance notice within 24 hours of canceling your appointment with them. My wife asked when they will be able to schedule her for the next cleaning appointment, since this cancellation by the dentist's office, they said February 2027. My wife said that would be two years without seeing a dentist, but the office staff didn't seem to see a problem with that. If you are an established patient, you would think you would be accommodated after the office canceled your appointment, which you made a year ago. This is absolutely ridiculous and unprofessional. Maybe Edinburgh Family Dentistry should have thought twice before opening their Moyock office until they figure out their staffing problems, or maybe pay their hygienists a better wage to keep their attrition rate down. My wife did like her Dentist, but hates that she must deal with an office staff that is clueless to patient needs. In response to the owner's response. This is not a misunderstanding. It appears to be an ongoing issue with Edinburgh Family Dentistry. See Traci Gray's & Anne Buckner's one-star reviews from one & seven months ago. They both had to experience the same one-year extension befall them. It's clearly an unwillingness to train your obtuse and unenlightened office staff, which resulted in your colleague, Dr. G, losing a patient.

I was referred here by Maddux Orthodontics, due to needing an extraction of an impacted canine and…read moreto expose the adult one. I got an appointment fairly quickly and the first appointment was just a consult. However the procedure was schedule about three days later. Outside of the building the clinic has reserved spots for the clinic. So parking is definitely not an issue. Dr. Ross is amazing! At both appointments he made sure that I was satisfied with the treatment. He said that I was the one in charge, so I would be comfortable. Be sure to ask a lot of questions because he explains everything really well! I felt like I was in school learning about what treatment I was getting. His staff is on point and very professional. The clinic was very clean and he also had a lot of dental props in order to show you what is going on with your teeth. I would definitely recommend this place if you are scared of the dentist!

From the owner: The offices of Dr. John J. Ross, D.D.S specialize in dental implants and periodontics. With over 15…read moreyears serving Virginia Beach and surrounding areas, the caring, experienced staff of Dr. Ross provide quality care to our patients. We also conduct cancer screenings, oral surgery and medicine, and preservative and regenerative care.

Excellent COVID precautions in place. Everyone's temperature and hands are cleaned upon entering. I…read morehad a gum graft with Dr. Albert Konikoff and he is the best! Excellent bedside manner, his team are willing to go above and beyond to ensure patient safety. Dr. Pennington was my anesthesiologist, I can't say enough great things from beginning to end at Konikoff Peridontics. I highly recommend them!

Wanted $22,000 and instantly decided i needed multiple extractions and implants. 2 other dentists…read moredisagreed and i have kept my teeth and paid $3000. I advise to get more than one opinion.

Great people for a fair price .Best in va beach easily.Thank you for you great serviceread more

The reason I gave the office a five star rating was that it wouldn't let me award more. I'm nearly…read moreseventy, have had several dentists in their offices in multiple cities throughout my life. This one is, without question and without exaggeration, the best I have ever experienced. I have already and will continue to recommend Dr Leidy, his staff and his office without hesitation or reservation.

Dr Madan and her whole staff goes above and beyond to make sure that every patient gets the best…read moreexperience. Her surgical skills are so great that I barely felt anything during my two implant procedures. Her staff even gave me a blanket to keep me warm during the surgical procedure. Above all, they accepted carecredit for my surgery and let me pay the cost over two years. Now finally I can smile and show that smile. Keep up the good work.

I was able to get a new patient consult relatively quickly, which is a plus in itself. The staff…read morefrom the front desk to the technician, by whom I was assisted throughout, were very warm and personable. Dr. Madan worked with precision and was very efficient. My yime was not wasted. Like most, the doc has multiple locations in the area. So, that may explain the availability of such quality service. Not believing in randomized luck, I know the Lord guided me to the her office. Lol, this is confirmed by how I was able to locate the front door. It's right off Independence ... facing the road. Passed by it hundreds, if not thousands of times and never noticed it before. But I see it now, for sure.

I visited this dentist office yesterday to support my mom during dental surgery…read more I parked right in front of the building... luckily someone was pulling out otherwise I would have mentioned how tight the lot is... but I was right on time. Walked right in, checked the sign and saw I need to proceed to floor 2. Elevator ride was cool... Soon as the doors opened, I was right at the front desk. I was greeted by Portia and Brandy. I apologize if the spellings are off. But such beautiful ladies and they were too kind. The office felt welcoming. A lot of TLC going on here. I sat in the lobby as I waited for my mom to finish up. The nurse or dental assistant came out a few times to update me on my mom's progress... I thought this was super sweet of her to do so. I know mom would appreciate all this kindness as she was super duper nervous. The care quality is too notch! All went well! My mom came to the lobby...all smiles. I'd say she recommends this office, 5/5 Check them out if you're in the area or if you're looking for a periodontal office. Not sure how my mom found this place, but she's a fan!