I am a busy mom of 7 who has been looking forward to traveling alone for the first time in 23…read moreyears. I reserved a Land to Air shuttle ticket for Wednesday, 3/19, around 8 AM. Bad weather is moving in tomorrow (I get it) and I received a phone call today that all shuttles are cancelled for tomorrow. I was told that I'll have an account opened in my name and credit will be issued. I disagreed that was a good idea and was told my request would be "passed to corporate." The only credit I can give the company is that "corporate" called me and stated that my credit can be used for 12 months from today. I stated that I disagreed with this policy and do not plan to use this credit. I don't understand how they can justify this. Drivers won't be clocking in tomorrow, no gas is being used on these shuttles, and I'm not just scrambling to change my travel plans, I'm baffled that a small business in the Midwest would think non-refundable is the way to go when THEY decide to cancel the shuttle. Read the other reviews below because I'm not the only person who's been in this position. I'm not planning to travel again on Land to Air again and they can keep the "credit" on my account. I've had my money's worth sharing my experience honestly. Get a friend to drive you to the airport instead!

On time and reliable. Clean vehicles. Great way to get to the airport. Friendly and helpful staff.read more

Just had the best interaction with a driver for AB taxi. Unfortunately I didn't get his name. He…read morewas so kind and accommodating. We laughed the whole ride home! AB hired a good one!

From the owner: Timely Pickups and Delivery- 24 Hours a Day - 7 Days a Week Airport Pick Up and Drop off- Casino…read moreShuttles Independently Owned and Operated. We will go anywhere to make sure you can go wherever you want. We are independently owned and operated and have the convenience of our local and tool free phone numbers. Our vehicles are radio dispatched and have air conditioning and heat. We pride ourselves on clean and on time vehicles. Give us a call today.

We had driver #36 Steve, and I can't even begin to explain how great he was. He was very reliable…read moreand was an absolute blast to ride along with. He will be our driver every time from now on! Everyone in our cab of 7 people loved him. See you in August, Steve! ~ CJ

Anyone In The Mankato Area That Took Kato Cab After 2:30 Am on 8/16/2016 car number 40 Driver Had A…read moreMohawk , In The Passenger Back Seat I Lost My Wallet It Is Colorful And It Zips Up If Anyone Finds It Please Contact Me @ 5074695875 And Please Share reward It seems i kept getting the run around "oh i will go look in this place or another one i will look in this place well how many places for lost and found do you got?" and then they havenot checked the car they all said they were going to and the driver called in said he wasnt coming i think suspesious to me ...maybe make the drivers check the car after each stop or run just saying

I am so thankful for this locally owned business. Delta changed my flights unexpectedly on both my…read morearrival and departing flights. I needed to get from Minneapolis to Rochester. Luke was helpful both times and being very accommodating with same day service. The drivers were very professional and made the ride easy and simple. I highly recommend this company. I was not feeling well and traveling to the Mayo Clinic. I felt they were just so nice and helpful. I give them 5 stars and 2 thumbs up!

Friendly and efficient service. I thought I was going to miss the last shuttle of the day by just a…read morefew minutes but the dispatcher was quick to monitor my flight changes and hold it for me when he saw I'd landed. The ride was relatively stress free and pickups were straightforward. I wouldn't hesistate to use them again!

We had a very disappointing experience with Groome Transportation today…read more My friend called to change her shuttle to an earlier time, and I was listening in to help since English is not her first language. The agent we spoke with was EXTREMELY rude and dismissive. When my friend asked about switching to a 4:30 PM shuttle, the agent responded in a snide tone that "we don't have a time at 4:30p," without offering any alternatives or trying to assist. The situation escalated to the point where I stepped in to address the agent's attitude, and she HUNG UP the phone on us. I called back to report the issue, but the experience was already very upsetting. The tone and treatment we received felt disrespectful, unprofessional, and quite frankly discriminatory especially toward someone who was simply trying to communicate clearly in a second language. No customer should be treated this way. We will see if her timing gets updated as no confirmation was given to her. Do better Groome!

I have left a previous review as I had a few bad experiences, but my experience with Groome within…read morethe last day has been nothing short of wonderful. The team members I talked to on the phone this time were incredibly helpful and got everything figured out for me. My driver today was also fantastic. I think the negative experiences just depend on who you get to interact with.

Disappointing. Rented an SUV for service for 8 hours. Had a fabulous driver who was timely and…read moreaccommodating. Once inside, the vehicle was dirty which made me very uncomfortable especially knowing how much I had paid to have the service for the day. When I directly contacted the company in an email to notify them I did not receive a response. I called a few business days later to confirm they had received my email and they told me to hold and an older gentlemen named Maurice answered and said hello? When I stated I had been disappointed in my service he said, "oh yeah __last name__ sorry about that, we are short staffed." And left it at that. Meaning they had already read my email, neglected to respond and had no plan to recover my business. Can very confidently say I won't be returning for service from them ever again.

Ever hear the expression you got one job? Well these people have one job, and they are not very…read moregood at it. They were hired, confirmation number and all to pick up my 19 year old daughter a the airport. 1 am no show, they used the given number and someone answers, not only was he unapologetic he was rude, " Im not a the office, and he actually said its not my problem". He said that, yes that. Whose problem is it? They left my 19 college age daughter stranded 60 miles from her destination in a state we don't live in, pretty much worst case scenario. Want to be picked up, hire someone who will.

David is great to work with! Very responsive and arrives early. We had a early flight and had…read morerequested a 4:50am pickup time. David confirmed my request and quote for the trip. A few days prior to our trip, I realized our flight time was earlier, reached out to David to see if original pick up time would be okay and with his expertise, he recommend we leave a little earlier, which was much appreciated and he was able to quickly confirm change in pick up time. Day of, bright and early David was there just before our pick up time at 4:30am. He was personable, respectful and positive so early in the morning! Great conversation on the way there, spacious and super clean vehicle with plenty of room for just us two, but we know we can fit our family of six and luggage in his car for future trips. Highly recommend using Mr. nice guy for all your transportation needs

I had a perfect pickup experience at a fair price. David lives up to the name too. If you need a…read moreride to or from MSP, definitely go with Mr Nice Guy.

Really they are a very nice taxi service. They are safe, polite and kind…read more Charge is moderate and not too high. I have used them twice now, and they do a great job.

We were working a job site in Albert Lea and were in a bind because one of our workers needed to go…read moreto the airport. We called Lea Taxi and they immediately picked up the phone and I told them where we were going and from where and they said they would be there in 15-20 minutes. The driver was right on time and the cab was clean. The driver drove safely and was respectful. Would definitely use again.