I am a busy mom of 7 who has been looking forward to traveling alone for the first time in 23…read moreyears. I reserved a Land to Air shuttle ticket for Wednesday, 3/19, around 8 AM. Bad weather is moving in tomorrow (I get it) and I received a phone call today that all shuttles are cancelled for tomorrow. I was told that I'll have an account opened in my name and credit will be issued. I disagreed that was a good idea and was told my request would be "passed to corporate." The only credit I can give the company is that "corporate" called me and stated that my credit can be used for 12 months from today. I stated that I disagreed with this policy and do not plan to use this credit. I don't understand how they can justify this. Drivers won't be clocking in tomorrow, no gas is being used on these shuttles, and I'm not just scrambling to change my travel plans, I'm baffled that a small business in the Midwest would think non-refundable is the way to go when THEY decide to cancel the shuttle. Read the other reviews below because I'm not the only person who's been in this position. I'm not planning to travel again on Land to Air again and they can keep the "credit" on my account. I've had my money's worth sharing my experience honestly. Get a friend to drive you to the airport instead!

On time and reliable. Clean vehicles. Great way to get to the airport. Friendly and helpful staff.read more

Uber is more friendlier and cheaper. Customer service isn't as good as it used to be years ago.read more

If they would answer their phone, or at the very least, clear out their mailbox. And a recording…read morethat tells you to call the number you just called.

David is great to work with! Very responsive and arrives early. We had a early flight and had…read morerequested a 4:50am pickup time. David confirmed my request and quote for the trip. A few days prior to our trip, I realized our flight time was earlier, reached out to David to see if original pick up time would be okay and with his expertise, he recommend we leave a little earlier, which was much appreciated and he was able to quickly confirm change in pick up time. Day of, bright and early David was there just before our pick up time at 4:30am. He was personable, respectful and positive so early in the morning! Great conversation on the way there, spacious and super clean vehicle with plenty of room for just us two, but we know we can fit our family of six and luggage in his car for future trips. Highly recommend using Mr. nice guy for all your transportation needs

I had a perfect pickup experience at a fair price. David lives up to the name too. If you need a…read moreride to or from MSP, definitely go with Mr Nice Guy.

I am so thankful for this locally owned business. Delta changed my flights unexpectedly on both my…read morearrival and departing flights. I needed to get from Minneapolis to Rochester. Luke was helpful both times and being very accommodating with same day service. The drivers were very professional and made the ride easy and simple. I highly recommend this company. I was not feeling well and traveling to the Mayo Clinic. I felt they were just so nice and helpful. I give them 5 stars and 2 thumbs up!

Friendly and efficient service. I thought I was going to miss the last shuttle of the day by just a…read morefew minutes but the dispatcher was quick to monitor my flight changes and hold it for me when he saw I'd landed. The ride was relatively stress free and pickups were straightforward. I wouldn't hesistate to use them again!

Seyfu my driver delivered WORLD CLASS bell ringing service today!…read moreI Needed ride to the airport with a stop to drop off our dog for boarding. Forgot the dog food my wife packed. Seyfu- picked up dog food & delivered it to the board in facility!! Amazing!!

ReliaCar was wonderful! If you want worry-free service to and from the MSP airport, ReliaCar is the…read morebest choice. I had to be at the airport by 4 am. My driver was waiting for me at agreed upon time. My return flight was delayed and it was helpful to communicate with my driver by text. Upon my return it was so nice to see driver waiting for me. I highly recommend.

We used Tony Goes There for airport transportation for three of us, and everything went so…read moresmoothly. Tony was right on time for both the ride to the airport and our pickup when we got home. He was great with communication, helped with our luggage, and the door-to-door service was so nice. We paid and tipped up front, and he still gave excellent service from start to finish. He's dependable, easy to talk to, and also great about letting you just relax and listen to music if you're tired. Nice vehicle too. We'll definitely use him again!

Tony is a great resource for transportation. He's reliable and knowledgeable. He also keeps a clean…read morevehicle.

Josh was amazing and made the start of our trip and the end go smoothly! I highly recommend this…read moreairport service for anyone in their service area. Very professional and does a excellent job! I'd give 10 stars if it would let me! Thanks Josh!

My Mom 80 years old booked a last minute trip and needed transportation from MSP airport to Le…read moreSueur. Josh arrived on time found Mom and safely delivered to her home. Great Serbice

Poor communication, inexperienced drivers, but somewhat pleasant office staff. Management needs a…read morerevamp starting from the top and not enough properly trained employees. It's like a ship with NO CAPTAIN! I would not recommend this company if you're traveling to and from the airport. You'd be better off with Uber, Lyft or Groome! Kudos to Bonnie and Bill for keeping the ship upright!

Honestly, I've been using executive express for about three years now - using it several times per…read moreyear. Usually it's not a bad experience and I've only had one bad driver. However, I do have a problem with one of the vans reeking of cigarette smoke and a SUPER rude front desk employee. Listen - if I want to double check if I have the appropriate ID for the airport, I'd expect a better answer that "our only job is to get you to the airport" and shutting me down TWICE. If taking people to the airport makes up 99.99% of your business, maybe you should have answers to some very important questions? If I see this guy at the Waite park office again I will 100% be reporting him.

we scheduled ride to airport at 5am and no-one showed up, got an email from them when I booked…read moreonline saying thank u for scheduling with us. Dropped my husband off at airport because we were meeting daughter in Los Cabos. I had to cancel my flight because we didn't have time to even park and ride shuttle to airport. Called phone and no answer!!!!!

-5 stars. DO NOT use this taxi (or lack of it) service. I made a reservation on line, received a…read moreconfirmation number and they DID NOT show up or call. NOTHING. I had to drive myself to the airport and pay BIG $$$$ for parking. I work for a very large organization. I WILL be spreading the word that this place is NOT reliable. I called the MAIN number multiple times - NO ANSWER !!!!!!!!!!!!!!!!!!!!!!!!! AGAIN, NO SHOW, NO CALL --- DO NOT USE THIS COMPANY