Horrible experience. I called in to see if they could check on my car's suspension and the person…read moreon the phone gave it to a mechanic and they said to take it in at 8am on Thursday so I took the day off work and when I got there they said they don't do appointments and I can leave the car and they can look at it in four days??? And the person at the front was so rude and said I must've called the wrong number so I recall the number from my history and her phone started ringing. Would not recommend this place owned by bad people with bad employees. Mind you, my dad and many others I know have had many similar experiences.

This place is a joke avoid by all cost. You will be lied to from the time you get there until the…read moretime you leave. With no respect for the customer. I made the mistake once going there it will not happen again.

Derek went above and beyond to help us when we needed our vehicle towed. He was very thorough and…read moremade sure our vehicle was safely towed to a location several hours away for repair. Well worth the price they gave us and we highly recommend them for your towing needs.

I've used whites for everything from oil changes, to collision repair to rust repair on an older…read moretruck. They make it look like there was never an issue. They have taken care of adding lights and a brush hard as well as repairing a heater fan that others couldn't fix. Their price is always surprisingly lower than expected.

Excellent work at a fair price! Very friendly service! Highly recommend for frame repairs!read more

We've got our vehicles inspected here and some minor repairs done. They're nice and knowledgeable…read more Even walked my husband through how to something on our own.

The Nichols Bros are a couple of dishonest auto mechanics in town to whom a lot of people entrust…read moretheir cars. They did a job for me a little over a year ago, and because they did it wrong, I just had to pay $800 to have part of it redone the right way by someone else. The job they were supposed to do was the head gasket and at the same time, change the timing belt, for which they charged me $1300. So, just about a week ago, I heard a tapping in my engine. I brought it to someone else because these knuckleheads had been messing up with other things (*more about that later), and I just didn't trust them anymore. It turned out that the tapping was the timing belt they put in... it was ripped. I'm just fortunate that I heard the tapping because, had I not, it could have torn completely, which would have damaged my engine. I called and told one of the brothers what happened, and he offered to replace the belt, but said that I would have to pay him for the labor!! #1 why should I have to pay for labor for him to replace a belt that he messed up on in the first place?!, #2 who would even trust him to do the job right, when he didn't do it right the first time. AND #3 why would I trust them to not do harm to my car for revenge at having to redo the job. As for the other things they messed up on: 1: Last year, I heard a rattle under my car... it took 4 visits to get it fixed, and the only reason it was fixed was because I, figured it out!!! The first time I brought it in to them, they drove it, put it up on the lift, and said there was nothing wrong, so I left. The second time, they tightened up something, and charged me $30. The 3rd time they said, it's your sway bar, and charged me $70. Finally, the 4th time I came in for that rattle, I said, "I think it's a heat shield", which it turned out to be, and finally, it was fixed!! I was the one who had to figure it out for them to fix it. 2: Another time, my car was jumping while driving in stop and go traffic. They took it for a drive, they said they thought it was my transmission. I asked them if they if maybe it needed a tune up, and asked them check the spark plugs and the air filters. One of the brothers checked all that, and said the spark plugs were fine, that they had been changed when they did the head gasket. He said the filter was also fine, and charged me $78 for that. The car continued to jump when driving in stop and go traffic. They said it was what happens when the transmission is going. I got all anxious because I knew it would cost a lot for that. HOWEVER, not trusting these "brothers" anymore, I decided to bring it to another guy for another opinion. He checked the spark plugs and said that they were the original spark plugs, that they had never been changed, and that the filter was badly blocked up. I had him change everything, and VOILA, the jumping stopped!!! Just think, if I hadn't gone for another opinion, and listened to them, I'd have had to pay thousands for just a rebuilt transmission!! I went back and told one of the "brothers" and they just shrugged it off. That might have been the end of my dealings with them, but for the timing belt!! Fast forward, I had the other guy do the job fixing the timing belt, and according to him, there were many things that weren't done that should have been done, which could have contributed to the belt ripping. After the work was done, I went back to the "brothers" and showed them the bad parts, and told them what the other mechanic said. I wasn't about to accept just a "shrug" for this. I asked them to reimburse me for some of the cost for fixing things, and they outright refused. I got nowhere in my attempts to get some reimbursement for their bad work. We got into a heated exchange, and they threatened to call the police, so I left and as I did, I told them that I would inform everyone I know about the bad business they conduct. So, now, I'm stuck with an $800 bill, and just want to warn others, you take risks with your automobile and your finances if you go to them. There were other ways in which they messed up, but this is already lengthy, so I'll end it here.

This shop is awesome for European vehicles. Eric was great to me and my 2006 Mercedes! They…read morereplaced my steering rack, steering coupler, two wheel bearings and spindle for a great price. They do honest and awesome work there. They showed me my old parts and what went wrong with them as well as the new parts and boxes for them. If you need anything for your European vehicle, Donley's is your place!

Today my daughter and her boyfriend stopped in because they were having overheating problems with…read moreour 23 year old Nissan Pathfinder. they had stopped by NC for Mother's Day and were heading to his moms in Ohio. his car started having issues on the way here so we lent them our older vehicle to make the trip. it's been a great car and I didn't think much of it until they were in the mountains and having issues. this man fixed the car in less than 10 minute and they were back on the road with still many hours left in their trip. I spoke to her a few minutes ago and even though they still have a few hours left in the trip the car is running great! I appreciate this man explaining the problem and fixing it for them. thank you sir for helping my kids in their hour of need. you have made this moms day!

Don is a great guy and is one of the best mechanics in Christiansburg. I've known and gone to Don…read morefor almost 20 years now. Used to live just up the street from him. He works on all my vehicles. Bottom line: Don does solid work at a fair price. You just need to be flexible with him on your schedule and when he can do the work. He's very matter of fact. Some approach business with him by pushing agendas and expectations. Expect push back from him if you do this. If you want someone to tiptoe around your feelings only to upcharge you or fix things that aren't necessary, you'll be better going somewhere else. He may be gruff, but if you go in making a decision to assume he knows his stuff, and not be triggered...you'll find yourself discovering a gem in Don...and you might just make a friend in the process. He's a good dude.

Hands down this is the best repair shop in the area for older cars. Don was recommended to me…read moreabout 10 years ago when he soldered and welded to avoid replacing an entire electric seat in my Chrysler that had stuck in the short wife position.... saved me hundreds of dollars. Ever since then Don has been taking a common sennse approach to repairs rather than replacing entire modules with new equipment on our aging vehicles. There is no waiting room, no coffee, and the place is basic. The service is top notch.

Took a Carvanna car with warranty in because of a flywheel problem. Carvanna directly pays from…read moretheir insurer. Bug Shop would not talk to the company and told me I would have to deal with that. Ended up taking it to a dealer who quickly got things approved and fixed and paid no problem. Pretty backwoods kind of treatment.

My vehicle quit on me- had no idea where to take it because the shop my people always use closed…read more That mechanic highly recommended This place- The Bug Shop. They called with updates and just communicated effectively and my vehicle has been running great! They also had my vehicle back to me in like three or four days which was really fast for everything that was wrong with it and they had to order parts!

I purchased Interior Detailing. They did a great job and were very easy and pleasant to deal with…read more The price was very reasonable for the work. Will take my vehicles to them again!