Quick service, cheap, and easy to work with. Had a punctured tire and they got me an appointment to…read morefix the same day. Definitely returning to this shop with any future issues.

Best service I've ever had. One of my friends recommended the car doctors. I needed a part changed…read morein my car. They were ready to have me come in on the same day when I called, but I was unavailable. They prioritized me as a waiting customer and had the part changed in 30 minutes! They even have refreshments in the waiting room and vehicle repair text updates. Other mechanics just had me wait in a chair for 3 hours just to tell me they can't get it done. The cost for the service was great and desk & service personnel were professional and polite, which in my experience is something that shops tend to lack. The only thing I recommend is to add a sign in the parking lot that points toward the office as the several doors outside get confusing for new customers like myself. Keep the great attitude and service up. I will be a regular customer from now on.

I was a bit nervous about Firestone after I had dropped my car off right before closing to get a…read more coolant leak figured out seeing some of their reviews. I got a quote a little higher than I wanted, so I called around and it was about 200$ more at both places I called. As a female college student who has a mechanic for a dad, I had some questions I wanted to ask to make sure I wasn't being ripped off. When I called Firestone back to ask those questions, I spoke to a woman needed to put me on hold about three times to get answers. Finally, she came back and somehow the price had gone up about 40$. I asked her how that was possible and she said "I don't know that's just how it is." I asked her another question and she then proceeded to hang up on me, as if my car was not literally parked at the shop to be worked on. I immediately called back and a man named Matt answered the phone. Matt was more professional than the woman I spoke to and answered all my questions and listened to my concerns. I think due to the woman being unprofessional and hanging up on a paying customer, they gave me a discount which was very much appreciated. When I went to pick up my car, the woman then rudely questioned my discounted price in front of me. My discounted quote was upheld. Firestone was able to get me in very quickly and get the parts needed quickly as well. While I don't appreciate being hung up on for simply asking rather routine questions, every other staff member I spoke to was very nice and helpful. Thank you Firestone for taking care of my car and my wallet! And thank you too Matt as well.

If I could, I would give negative stars as I got an oil change and waited two hours. On the way…read morehome my oil pressure light was going off and I thought because I just got an oil change I didn't think anything of it. Come to find out the completely wrong oil filter was put in my car resulting in my engine to lock up and now have to pay for a brand new engine. Customer service was awful as when I called to ask what could be the problem the day of the oil change they said "I don't know what could be causing it" and not know the issue, let alone put a completely wrong oil filter in a car and letting the customer leave knowing it was wrong, what if it was your car?

We broke down traveling from NC to Roanoke on labor day weekend. I had no idea where to take my car…read moresince we were from out of town. I so I read the excellent reviews and everyone mentioned the professionalism. I am glad I made the choice to go here. He diagnosed my faulty water pump on Monday and had my car fixed the next day. Fairly priced, excellent communication. Highly recommended.

The owners and staff are super friendly and prices beat anyone around they don't try to charge for…read morethings you don't need and through the years I have saved a ton of money going to them and they are honest and always try to get things done in a timely manner to get you back on the road . Thanks guys you're great !!!!!

DO NOT risk taking your vehicle to this place. The 2 guys working on my truck could not figure out…read morehow to get my air filter cover off to check it. Paid over $80 bucks after waiting over 30 minutes for them to quit texting and joking around to finally change my oil. Checked it the very next day like I do after every oil change and it barely registered on the dip stick. Crawled underneath my truck and saw oil leaking from the drain plug, they didn't even tighten it correctly and it was causing oil to leak out. Their negligence and carelessness could have ruined my engine. You can be sure I will come after them with legal action for the cost of any repairs that stem from this. Paid over $80 to have them almost ruin my engine. People's vehicles are part of their livelihood and these guys don't care do they ruin them or not. Management should be held accountable and hold the employees accountable.

these folls ase so polite and helpful, patient, and kind. plus they're extremely serious about…read moreevery detail of your service, reasonable recommendations, and saving you money! 25% Veteran and Active Military discounts, and check their website for coupons

Dropped my jeep off hours and without an appointment as it was shimmying and rattling in the front…read moreleft and felt unsafe. They were Very responsive and called with a diagnosis (broken lug nut and lose tire bar, plus worn ball bearings) and estimate within hours of opening Monday morning. They estimated work to be completed Wednesday and called me Wednesday morning to say the job was done and under the estimated price. This was my second visit to the shop (first was for state inspection). I feel very confident and comfortable using this shop.

Once again, M&M Tire & Auto Service come through for my daughter! This is what a small-town,…read morefamily business is all about! Mt daughter had a blow-out and not a lot of time to shop around or wait for a repair. She contacted M&M and they told her to bring it in and they'd take care of her. She changed the tire and dropped it off. The tire wasn't able to be repaired, so they matched the current tires she had (from M&M), changed it out, and had it ready quickly. The customer service is just incredible here. Living a distance away, it makes me much more comfortable knowing a company like M&M is around.

great guys, and reasonable prices and upfront and honest…read moreFixed a problem that I was left with from another local memchanic

I was in town for a Graduation Ceremony at VT in May, when my dashboard lit up like the Fourth of…read moreJuly!! I was on my own but called my husband who found this place on a Google search...and it was open on Saturday!!! I called and brought my car in. I got my car back in an hour!!! The manager told me that I can drive my car home...as long as nothing else went wrong...It was a five hour drive home...and I made it!!! I don't know how I would have gotten home without the help of this place. Can you imagine a 5 hour tow... Naturally, took the car into the dealer the next day. A 1000 thank yous to this place...

We stopped here for an oil change today and experienced some rather awful…read morecustomer service. The man who greeted us did not bother to tell us that all employees would be working on someone else's vehicle. We waited, and waited, and waited, only to find out that they do not carry the oil filter for our vehicle. There was no "Sorry about your wait," "Have a nice day," or anything else for that matter. Epic fail.

So I went for the first time recently. As they performed my oil change they informed me that…read moreaccording to the condition and color of my transmission fluid, that I was due for a transmission flush. I informed him I had just flushed system and replaced transmission, they then showed me a sample of my fluid on some special kind of paper and said they must have not used the correct paper when they looked at it earlier. They next proceeded to tell my my wipers were dry-rotted and needed to be replaced or it would not pass inspection, they were 1 month old, and passed inspection at a trustworthy garage. Next they told me my tires needed to be rotated. I believe their tactics to upsell their services lack integrity, and I will never send another vehicle to them. Trust is an important factor for me with a mechanic, and they failed to gain my trust.