Front desk staff are not professional. WHAT. SO. EVER…read more I hope whoever owns this establishment, knows this is the first impression of the company being ran. Called a week ago and provided my insurance information, they found an old dental plan that needed removed as the COB were not correct on the insurance end- that THEY were looking at... they told me I could not make an appointment till that was fixed. Called my insurance. Got it resolved, and COB is reflecting properly. Called again today, talked to Melissa who said they didn't have a record of my insurance information and need me to provide that again... ....LAST WEEK I PROVIDED THAT INFORMATION.... Her excuse was that it was written on a new patient form of some sort and they have no idea where that info went. AFTER THEY ARE THE ONES WHO TOLD ME WHAT THEY ARE SEEING ON MY INSURANCE SIDE AND HOW I NEEDED TO FIX IT BEFORE MAKING AN APPOINTMENT. Pleaaaaaseeeeeee don't bother making any appointments here or even bother providing your information. Apparently they only write it on paper and they lose the information/misplace it. Save yourself the headache and time.

I called Interior Women's Health (IWH) after discovering a large, painful abdominal mass. The front…read moredesk staff was entirely dismissive and unhelpful, treating my situation as an inconvenience. Despite repeatedly emphasizing my distress and pain levels, I was informed that they required both my scans and a doctor's referral before scheduling an appointment. Hoping to expedite the process, I personally delivered my scans to their office and again stressed my discomfort, but was turned away once more. This time, I was told a diagnosis was required on the referral before they could proceed with scheduling. I was under the impression I would be seen by IWH for a diagnosis from their own facility. I experienced zero compassion from this unprofessional group. I subsequently called Chena Health, where I was scheduled immediately for an appointment next week and offered the option to be placed on a waiting list. I will never support IWH in the future.

I have lived in Fairbanks AK for many years and visited a few medical clinics but when I found this…read moremedical provider I was so very impressed. It is not just the doctors or PAs. The staff provides great patient care and treats you as a person. Dr. Russel Pierce educates his patients so that they can reach their weight goals. In my case, Christopher Leccese and Audrey Kelly watch over my other health needs. While all the support staff makes sure each part of my family's care is followed up on. I cannot brag enough about the wonderful care this medical care provider clinic offers.

Still have NOT received an update on my file- or promised exit letter. Or any update other than an…read moreemail stating they charged my card 3 months after being let go from the program. Due to a lack of proper notation in my file ... I was billed in November 2024 for a "therapy session" on Aug 20th 2024. This was the day I was released from the program due to being understaffed and no longer a priority.. I didn't attend but 10-15 mins of that group before i was disconnected from the zoom call. Their third-party billing, out of Anchorage is not able to see anything other than what Lisa hay relays to her via her notes/ledger... due to a lack of proper chart notations/keeping up with my client file "candy" her third-party billing associate had notes that I attended that therapy session and was told to charge the card on file without giving any outstanding balance notices via mail/email or prior phone call. Due to me being a cash paying, I had written on my intake forms, as well as advised her third-party billing, candy, that I would need a phone call prior to running my card. This was agreed-upon and worked out very well all the way up until Aug 2024.. and now Nov 2024.... This was a fraudulent charge. I reported it to her 3rd party billing Candy, who was unaware and had to review her own notes. She tried to refund me however due to Lisa Hay business practices and ethics I immediately reported the charges as fraud and made a police report with AK troopers. My bank was able to correct Lisa's error. See pictures below added!! After calling Lisa Hay herself (3 times) to inform her of 1-my concerns about the billing and how we were going to fix it. 2- that I still needed copies of my medical/therapy records from her (it's been 3 months). And 3-that I had already reported the charges as fraudulent and my bank took care of it. She then proceeded to email me, threatening me, stating the fact I called her to inform her of the issue that I was harassing her and her 3rd party billing by calling and questioning the charges. She then proceeded to state my actions/responses to this entire ordeal is why I needed her program in the first place...... THEN LIED stating I was "sent to her and her program." I actually self enrolled and inquired about the program myself.. ie- self pay, not court ordered and why she let me go due to understaffed and had other clients that were* court ordered which were higher priority. Needless to say, she is not utilizing her wizard brain and reacting with her lizard brain.. if you know you know--These are her "teachings" RIGHT?! Please please please seek help elsewhere or keep detailed notes on EVERYTHING if you're unlucky enough to have to endure her and the therapy she's providing. Just my opinion and my personal experience. She's threatened me with slander charges if I kept updating my review here. She's threatening harassment charges if I continue to ask for my medical records. I spoke to the same trooper after reviewing her email , he stated this is not classified as harassment and that I have a legal right to my medical records as well as a copy of any billing information exchanged. Especially if there are discrepancies and it's been several months since initially asking documentation in writing to be provided. I hope this paints a pretty BIG picture for those wondering about LEAP, or are court ordered to complete Hay's "program."

LEAP is a program that works with violent offenders. Particularly domestic and child abuse. Some…read more of this population wants to change and become non-violent. Change can be difficult but it's worth it. This staff works hard with clients and is supportive but not enabling. Some clients work hard as well and take responsibility for their behaviors, thoughts and actions and change their lives for the better. Some do not. This population can be difficult. Many are manipulative with their victims and the courts and threatening towards staff when they do not want to look at themselves and take responsibility. Going non compliance with court ordered program is common. Minimization, denial and blame of the damage many of them cause is also common when one one does not want to admit that their violence and abuse against others is wrong and has to stop. The people who work here are not in it for the money. They could work elsewhere and have a less stressful job with more income. These people clearly care about the work they do. The comment about being money hungry is unfounded. The attacks on Ms. Hay are also not reflective of her or her work with clients. One reviewer has not even met her but feels compelled to attack her. Who does that kind of thing? People who are not dealing with their own stuff or maybe people with personality disorders- seem a little borderline to me. These negative reviews say more about the reviewer than they do about Ms. Hay or LEAP. It's a shame they can't respond to these posts.

Maybe just me, or I came in the bad time. The direction was confusing went to the customer service…read moreaccording to directions room 202 apparently I went to the wrong reception. The lady sitting behind the desk that looks so bored and annoyed, told me that it in the other side finally got in , get dressed, apparently theres a problem with my billing. Because the scheduler messed up and did not follow up with my people. I'm not paying out of my pocket, reason I pay for insurance. Better communication and better attitude from customer service , coz that's unacceptable ‍

This office is amazing. Riley at the front desk made me feel welcome and comfortable. Kaitlyn the…read moreMA was so impressive!! Then, I met Dr. Hogenson... The combination of Kaitlyn and Dr. Hogenson was magic. They worked well together and I feel like I have an amazing team at my back.

When visiting Fairbanks Urology feels more like coming home, than visiting a Dr's Office. From…read morestaffs to Doctors everyone makes you feel like they have your back with service you can trust, open dialogue Doctor-patience with dignity and the upmost respect. No matter the health issues you may have the Fairbanks Urology team will take of it. Kudos to Dr. Tony Nimeh for his kindness and willingness to tackle my health issues. I underwent through the Euro-lift to correct urinate wows and I will recommend it to anyone out there who's experiencing urinary issues of any kind. They will run a test too see if you meet the requirements for it, then you go through it (painless) no downtime and quick recovery. They will be with you from start to finish and the results are magnificent. Recommended 300%. They now have a new location downtown Fairbanks with ample parking. 1211 Cushman St Fairbanks, AK 99701 United States Urology related issues put your health in their hands, trust me, it will be solved in no time.

There was a change in providers and Fairbanks Urology was going to find a similar provider and…read moresupport me during the change (their words). It took three phone calls from me before someone responded. I was told they would be back in touch with me and after several weeks I still have not heard back.

I redownloaded yelp just so I could write this review because that's how much I think they should…read moreget a good review. I had the pleasure to work with Dr. Milton Wright and he was the kindest soul! I brought my 6 month old daughter in because of her having some issues. He listened to everything I said with no rush, was so gentle with my baby, and truly cared about everything that was happening. It was so refreshing to see the love shine through his work and how he cared for my baby. Getting teary eyed writing this review just from thinking back to how KIND he was. It's a rare thing nowadays and I just had to let others know. His assistant Vanessa also was so kind and helpful! She gave me stickers at the end of my session so I could give to my other kids and waited with me until my ride showed up.

Great care and down to earth providers and staff. I have had several surgeries here and all went…read moresmoothly

Excellent care. Happy with my surgery. They paid attention to details spoke with all the nurses and…read morethe anesthesiologist. I rested for several hours before I left .

The Surgery Center's staff were kind, understanding, and caring from the moment I walked in. From…read morepre registration and every step all the way through my procedure and straight back out the door! The doctor, anesthesiologists, and nurses were full of reassurance and patiently answered all of my questions.

After the check-up and literally a few minutes after the MD told the intern, trainee or whatnot…read moreabout the prescription, she forgot about it and disappeared after walking me to the front desk. At the front desk, as the gal checked me out for proper billing asked, "so what body parts did you get check out for?" Yeah, I'm came to your orthopedic place to get several "body parts" checked out because those "body parts" were complaining to me they were hurting. This gal along with 3 other gals at the front desk care more about their nose rings. No kidding, go in there and check out all the gals wearing nose rings...

Came to Sportsmedicine Fairbanks with a badly fractured kneecap. They fit me in right away and took…read moreexcellent care of me. Hope I never need orthopedic services again, but if I do, I will return confident that they will see me through the issue.