My favorite locksmith, very helpful, courteous, knowledgeable,, and kind. They resolved my locked safety box in no time, I an extremely great full for helping me. read more

Quick service! The tech was very friendly and got me on the road in no time! Would definitely recommend! read more

Was heading to work today and just as I closed the house door, I realized I left both my car keys and house key inside. All the windows were locked so I couldn't jump through a window. I decided to call a locksmith, but was surprised that the first two listed in my search didn't open until 9:00am. I called anyway, on the off chance that someone might answer, but no answer. I then saw a notice for Alcatraz, with a good rating and thought I'd give them a try. They answered right away, were very attentive, thanked me for choosing them and said they could be there in 30 minutes to an hour if that was okay. I wasn't going anywhere so that was fine. About 30 minutes later I get a call from GIovonni who let me know he was on his way. He arrive promptly, got to work and was finished in a heartbeat. He was friendly, kind and thanked me for choosing them and asked if there was anything else I might need. I hope I don't get locked out of my house again, but if I do, I know who to call. It was nice to have a frantic situation resolved so easily. Alcatraz and Giovonni, are great, I highly recommend them. read more

We needed a house key made on Veterans day. We called Alcatraz to see if they were open. Ricardo took our call, indicated they were closed, but said he would be there for another 30 minutes and he would help us out. We rushed over and Ricardo was there waiting for us. Two keys made in less than 10 minutes and we were on our way home. My mother in-law paid in cash, thinking she paid in one's. Ricardo came out and stopped us, we rolled down the window and we had accidentally given him a $100 bill!!!!!! Ricardo could of kept it and we probably would've never known! Ricardo's customer service and honesty was above and beyond! Thank you Ricardo! We will definitely be back!!!!!!!! read more

Excellent Excellent Service !! Once again Alcatraz Locksmith to the Rescue ! I needed 2 keys programmed for my Truck and The service was outstanding. The technician Gio was timely, Professional and knowledgeable. He changed and created 2 new remote keys for me extremely fast and great pricing, I Would recommend to everyone. The time frame from first initial contact and ordering the keys to work completed was within a couple days! Very respectful and professional. Thank you to the Alcatraz Team and thank you Gio ! read more

Alcatraz Locksmith - Keys & Locksmiths Near Me - Chula Vista, California

From changing the locks to picking one they do it all. You won't find better customer service. Just saying, If I ever went on a clandestine operation Giovonni is the guy I would take with me to pick locks. Definitely the man for the mission. This company deserves 6 stars read more

Fast and excellent customer service. The only place I will go to to get keys made. Been here a few times recently and never had a bad experience. read more

Giovanni helped me unlock my car for a reasonable price. Very professional and he came very fast. I definitely recommend their service if you have locksmith needs. A+++ service! read more

Great service, the technician was very kind and was able to help me quickly. I lost my only car key and I needed a new one asap. He was able to help me in a couple of hours with a new branded key. He was very clear about my quote prior to arrival and paying was simple. Zero complaints! read more

I've been using and recommending Alcatraz Locksmith for years! My friends and clients agree Alcatraz is the Best! Professional, courteous quality work , always done in a timely manner which I am very grateful for especially in emergencies.Their charge is always fair; they operate with integrity! read more

I recently had the pleasure of working with Ricardo for getting copies of my house keys made and I couldn't be happy. On short notice, he was able to meet me in a timely fashion, which I greatly appreciated. The keys were made quickly. His demeanor is very professional, friendly and personable. It is nice to know of a great, reliable company that I can trust for all my locksmith needs. I highly recommend Alcatraz Locksmith. read more

Quick response time and very professional. Gio showed up to help us with an office desk drawer and was in and out in no time. Highly recommend Alcatraz Locksmith! read more

I called a few locksmiths in my area and all of them couldn't give me a quote without first giving them my full name. phone number, address and email address and then I would have to wait for a call back! it was Saturday morning and had just noticed my car key was breaking! I needed another one made asap. then I called Alcatraz, Frederico answered and only asked year make and model of my car. He then gave me a price and said he can come to my house and make me a new key that same day! Omg im so happy he came out made my key and he was on his way after just a few minutes! Im so pleased with the service i received. Thank you Alcatraz! read more

Service was great, worked with my schedule and got things done, very happy will recommend to everyone I know

Ricardo greeted me and provided nothing but excellent service. Very cool down to earth guy. I'm definitely coming back for every key related issue. Thanks Ricardo. read more

There's no better place to get keys. Alcatraz is amazing, great service, pricing and extremely knowledgeable

Asked for a quote through the 'Get Pricing' button here, told me to call. I'm autistic. Calling businesses for things I need isn't something I'm easily able to do, unfortunately. Even contacting them online is difficult for me, takes a major effort, an expenditure of will quite disproportionate to the actual physical difficulty of the task. If you're not going to give online quotes, please don't accept requests for them and waste people's time & effort. It's that simple. Terrible service. read more

Amazing service! I'm an extremely satisfied customer. I called, and got Richardo to come out the same day to do 3 projects (installations & repairs). Great at giving advice and recommendations on how to save on costs of the projects and very professional. I highly recommend them for their expertise and experience. read more

Ricardo is a professional type of guy does excellent service very friendly Courteous and fast (sincere).... I would recommend him any time over all Alcatraz does gpod work!! 10/10 read more

Giovanni was super helpful!! I called this morning and he came within the hour. He was able to open my door in seconds! I was amazed at how fast he was. I would recommend them to anyone who is having ant trouble with locked doors. I'll definitely be using them again in the future if anything happens. read more

Locked myself out of my business. Ricardo arrived within 15 minutes of my call. He was polite, courteous and trustworthy.

Gio and Tony are amazing. They went out of their way to help me get a key that broke in my business front door. Before my business opened the same day. I would refer them to anyone needing any locksmith service. They are a family owned business who care about their customers and reputation. Call them ASAP you won't regret it! read more

Alcatraz Locksmith - Replacement keys - Keys & Locksmiths Near Me - Chula Vista, California

Lifesaver!!! I accidentally locked myself out of my house at night when it was dark with my dog and it was freezing cold outside and the storm was about to start raining again. I was an emotional mess and was freaking out after trying frantically to get back inside my home for 30 min. They arrived super quick, he was so calming and very nice, professional and to the point and I could tell he really cared and was there to help. He came ready to fix the problem and get to work and I couldn't be more thankful we called them vs any other locksmith. The crazy thing is that I accidentally did this a few months ago and it was not the best experience. I will definitely recommend this company 10/10 they truly care and are very honest and are there to help. Great prices too. Hopefully I won't lock my keys anywhere on accident again but if I ever need a locksmith I won't hesitate to call and recommend them to everyone. Best of the best. I'm very thankful to be back safe in my home so quickly. read more

Needed to get extra remotes/keys for our vehicles and had no problems with the service. Friendly and professional. Would not hesitate to recommend! read more

Alcatraz Locksmith is a life saver, silly me, I locked myself out of my bedroom closet. Probably wasn't a good idea to put a deadbolt smart lock on it ( it had great reviews and looked so nice) 5 years ago and never change the battery... I honestly barely ever actually use the lock so paying attention to the battery indicator was not on my radar. I called around to a few locksmiths and all said that my lock is very tricky to pick ( schleg BE365) because of the spinning mechanism it has and most likely will have to be drilled. Then I called Alcatraz locksmith and spoke to Giovanni who told me that it is tricky but they have been able to open them before and they will try their best. Ricardo came out to my home right on time and was very professional. He was very patient and kept trying and trying even though the lock was not giving in. He told me at that point that he might have to drill soon because the mechanism is not sounding like it will give in. I must have been pretty annoying asking him to please not give up, which he wasn't even close to doing so. He kept on trying and trying and finally the lock gave in. Thank you so much Ricardo you're amazing! Only charged me 100$! I will recommend you to everyone I know. Awesome work, thank you!!! read more

Alcatraz Locksmith - Schlage BE365 lock - Keys & Locksmiths Near Me - Chula Vista, California

Very happy with the service. They were responsive and found a solution to my problem. My keys got stolen and my vending machine keys were on there. Within 24 hours, they were able to replace my lock on my vending machine. Definitely glad I went with Alcatraz. read more

Wow! I was surprised to get this type of service. They were fast and courteous. They showed they cared which is hard to find these days. I would definitely recommend them. read more

Great service, quick to respond back and accommodating with our requests and needs. We are very pleased with the service, highly recommended read more

Alcatraz Locksmith - The front looks great - Keys & Locksmiths Near Me - Chula Vista, California

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We locked ourselves out of our house and had to get somewhere within an hour. Called and they sent someone right away and quickly provided great service with a fair price. They were able to help us in less than an hour and were so nice about it. We felt so dumb but the guy was a good sport and was so friendly. Definitely keeping their number in our back pocket for the future! Highly recommend! read more

Very professional company. The customer service was there from the moment I called. They kept a good line of communication the whole time. I called to get a key programmed for my truck and they delivered. The tech was Ricardo. Even when some complications happened he didn't leave until the job was finished perfect which was very respectable. I would recommend this company to whoever needs to use it! read more

I don't really have time to post anything BUT I love working with this company. About three years ago someone stole my keys and they made me new ones. Amazing customer service. AND a few months ago I was having the worst day ever in regards to my car. Although they were sooo busy they were still communicating with me. I'm soooooooooo grateful with them because I was stranded and frustrated stressed I mean all the things. But this guy showed up with total father energy and helped me out and even game me some tips. I would totally recommend to my family and friends. If I ever need future assistance I'm ONLY calling them. read more

Big shout out Ricardo!!! Out 4 locksmith team Alcatraz responded quickly an were in an fast just like escaping from Alcatraz!!!! He came in in minutes! I recomes the team! They have all the keys to open any door any time! There humble people you can trust! read more

Alcatraz Locksmith - Keys were done less than 5 minutes! - Keys & Locksmiths Near Me - Chula Vista, California

We contacted Alcatraz to replace a lost set of 2015 keys. Giovanni was here within 2 hours. This man was awesome!! He not only worked out in the rain, he gave us a Senior Citizens discount, he changed the battery in the key fob at no charge to us and went way above our expectations. He was also very personable, friendly and respectful. I've never given such a good review. And it's rare that it was a pleasure to spend money! These folks are the best in our book. Thank you Giovanni and the Alcatraz crew. read more

Our deck doors got stuck shut, and wouldn't open no matter how much pressure we applied. Ricardo came over, had the door open immediately, and was able to reinstall the original handle (which we thought was irreparable). Everything was affordable, and Ricardo was very friendly and helpful. We'd definitely reach out for any locksmith needs in the future! read more

Alcatraz was my first and only phone call for a locksmith. I stumbled on there website and sent message through there website of the issue I was having . About 30 mins later I received a phone call from Ricardo letting me know that he's be able to take care of my issue within a couple hours ... My issue was I lost my only set of truck keys along with the fob .... A couple hours passed ,Ricardo came through to save the day . He made me a new key on the spot. I had also mentioned that I had ordered a new fob for the truck which he was able to come out the following week to program it for me . Overall Ricardo had great customer service and really knows what he's doing . He's pretty quick at what he does . I don't plan on losing my keys again but if I do I'll be reaching out to Alcatraz Locksmith. read more

I lost my car's smart key and got it replaced through an aftermarket key service up in Los Angeles. It wasn't until I returned home that I realized that although the laser cut insert key worked on the exterior door, it did not work properly on the glovebox and tailgate. I contacted Ruth and she was able to order me the replacement key and proceeded to do the labor-intensive process of cutting this specialty key. Through multiple tweaks and attempts, we got a key that worked on the glovebox and tailgate, but not the exterior door. I was super frustrated and Ruth was calm, patient and understanding through the entire process. Unfortunately the store policy did not allow her to sell me a key which only partially works. My last resort is to go to the dealer to order a replacement key from the factory. I now understand why these smart keys cost so much to replace. A word to the wise: DON'T LOSE your key fob!! But if you do have key trouble, I 100% recommend coming to Alcatraz first for a solution. You have zero risk (you will not be charged for anything until they complete the job) and the level of customer service is through the roof! Thank you Ruth for going above and beyond for me. I'm sorry this particular key was such a headache to duplicate, but you earned a friend and a lifelong customer. I will be back if I need to duplicate or replace any other keys in the future!! read more

Favorite locksmith around. Not always the best deal, but the service is worth every penny,at least to me and I'm not made of money. Thanks again read more

Great This is the second time Alcatraz has come to my rescue! the first time was for a car key that my daughter lost at the beach and now new locks on my house. They were swift, accurate and beyond kind! I couldn't recommend a more qualified and courteous team. Thank you again Alcatraz! read more

Our car was broken into and needed the ignition replaced. We contacted Alcatraz through AAA and was able to get in touch with Ricardo at Alcatraz. He gave me his personal number and was in excellent contact with me the whole time while we arranged for the service. I really felt well taken care of. They had to get a piece from Kearney Mesa and we were near the Mexican border and it really didn't take very long, considering. Couldn't recommend these guys enough. Thanks Ricardo! You saved the day! read more

Came in this morning to get a copy of a key. Once I arrived I noticed one of the workers I asked him if I can get a copy he said they were heading out to a job . But he did ask what I needed after I told him what I needed he said he would cut it for me. no sweat. Ricardo was great man I appreciate you I hope there is more people out there like you man keep up the great work. read more

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