The care here is amazing. Truly first class. I'm now doing outpatient therapy here and have one…read moreissue. The doors to all of the public bathrooms in the outpatient building are heavy and difficult to open. They're impossible to open while using a cane or walker and I have to find someone to assist me. You would think the bathrooms at a rehabilitation center would be more accessible

I highly recommend this rehabilitation center. The Physical Therapy (PT), Occupational Therapy…read more(OT), and Speech Therapy (ST) teams are professional, knowledgeable, and genuinely caring. They take the time to create personalized treatment plans and encourage patients throughout their recovery journey. The staff is friendly, the facility is clean and welcoming, and the progress I've seen has been outstanding. Thank you to the entire team (inc. SWs, doctors, nurses, Case Mgt) for your dedication and excellent care!

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.

Parking coming to the facilities here is tedious. They called me in the morning and asked me when I…read morewanted to come by. They had an opening the same day so I took that appointment. The lady on the phone was a delight, she even let me know that there was so traffic due to construction on Firestone. I arrive extra early, just in case. Eric was my physical therapist and we went over exercises.

This place cant even deserve a star. I am just trying to setup my appointments after having a very…read morehard time getting the paperwork approved by my insurance and now after its been assigned to this facility, I think I am just going to start over and have my PCP send me somewhere else with better service. I made a stop in the morning but the person at the front refuse to help me further by calling my doctors' office to get the order and she confirmed I had been assigned to their clinic. Ok, I contacted my doctor and asked them to send the paperwork or order to PIH Rehab in Downey. So, they did. Now, I have been trying all day to get an appointment but appears as on Fridays is a party at the office day and nobody answers the phones, tried option 4, option 3, dialed 0 for the operator and a message in Spanish tells me to call some other time. In the morning I had the feeling it was going to be a long wait to be seen by the therapists and if they handle people's health care as they handle their office choirs then it'll be best looking somewhere else.

The facility is nice and clean. I've visited other facilities that look depressing and smell bad…read more This facility has activities for their residents and a lot of great CNA's. I'm Thankful for the care they've provided to my Father. A special Thank you to CNA's Domitila, Alondra, Kimberly, Maria Arévalo, and Elsy. They are always so kind and compassionate. The Gonzalez Family appreciates you all. 316 C

I am extremely disappointed and honestly angry about the visitor policy here…read more I came to visit my mother-in-law with my husband and son, and we were told that only one person can visit her at a time. She does not have a communicable disease. She is here because of an injury, so the justification for such an extreme restriction makes absolutely no sense. What makes this even more frustrating is that earlier this very week, my brother-in-law and sister-in-law were allowed to visit her together. So apparently the policy either isn't being applied consistently, or the rules have suddenly changed without any reasonable explanation. What is especially ridiculous is that we were told that if more than one of us wanted to visit her at the same time, we would have to call hours in advance so they could put her in a wheelchair and move her to the dining area. A patient in an actual hospital room can have multiple family members visit, yet here, a family visiting an injured patient is expected to take turns one person at a time or essentially relocate the patient just so her family can sit together with her. I understand that facilities need policies for infection control and patient safety, but this feels completely excessive and unnecessarily restrictive. We are well beyond the point where every visitor needs to be treated as a potential COVID threat, especially when the patient does not have a communicable illness. Families should not have to jump through hoops just to be able to sit with their loved one. My mother-in-law should be able to have her son, daughter-in-law and grandson together with her without being wheeled off to a dining room like we are asking for some extraordinary privilege. And if there is a legitimate reason for this restriction, then I would like someone to explain why two family members were permitted to visit her together earlier this week, while today we are being told that only one person is allowed at a time. This policy is unreasonable, frustrating, and completely lacking in common sense. Families deserve consistency, transparency, and some basic consideration when visiting an injured loved one.

My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

My father was recently transferred to Southland Care Center following major surgery, and our family…read morehas been deeply disappointed and concerned by the overall care environment and safety issues we experienced during his stay. My father suffers from dementia/confusion following surgery and is considered a high fall risk. Shortly after arrival, we became extremely concerned about the level of supervision, responsiveness, and overall safety precautions in place for vulnerable patients. We had to request additional safety measures ourselves, including bed rails and a floor mattress, because we did not feel comfortable leaving him unattended overnight. I ultimately stayed overnight at the facility myself to help monitor his condition and ensure his safety. What made the situation even more concerning was learning about the facility's recent survey deficiencies while simultaneously witnessing several troubling issues firsthand. The overnight staffing situation appeared overwhelmed, and the environment did not feel appropriate for someone recovering from surgery with cognitive impairment and complex medical needs. Our family has since begun requesting a transfer to another facility because we no longer feel confident this is a safe or appropriate environment for his recovery. I understand healthcare workers are often under difficult conditions, and I appreciate the individual staff members who tried to help, but overall this experience has been heartbreaking and extremely stressful for our family during an already vulnerable time.

nurses were great honestly. the only thing was the bed wasnt super comfy lol. But detox went fine…read moreand I felt safe there the whole time. Would prob go back if I needed detox again.

I do believe they aren't bad people who need to get good, they are sick people who need to get…read morewell. Be there for them, let them know that they are loved no matter what and that there is a path of recovery that you're willing to travel with them. I'm very glad to have a supportive family with me.

This is the trashiest rehab facility I have ever seen. The staff looks like patient's and all they…read moredo is smoke cigarettes, drink and make loud noises all times of the day. This Hass to be one of the ugliest establishments in Downey and Feels Like Something, you'd See en South Central área. Please avoid bringing any love ones, or people. You care about to this location, horrible Patient care!!!

I would like to say that as a former recipient/client I was very appreciative of the Professional…read moreCare and Professional Treatment that I received at this facility.From the Program Director Ms Deann,The Case Managers,Case Counselors, Therapist Team and Support Staff and Ms Melissa The Office Staff. I have to say that although I was initially court ordered to check my self into a residential program I was lucky to have been recommended to La Casita. Mid way thru my commitment time my criminal charges were dismissed therefore was not required to stay. But because of the professional team's that La Casita has I choose to stay I'm glad I stayed they all played an important part of what I got out of the program. Thank You All But Special recognition to Ms Celina,Ms Yvonne, Ms Carmen,Ms Alize,and of course Ms Ruthie All of which have planted in me a seed to grow and be a drug and alcohol treatment professional just like them. With my heart I recommend La Casita.

After spending several long days touring long-term care facilities for our Dad following his…read moredischarge from the Long Beach VA Hospital, we ultimately chose Downey Post Acute Facility. They addressed every concern we had -- from the cleanliness and overall smell of the facility, to the quality of patient-to-nurse engagement and their willingness to create a structured long-term rehab plan for him. The staff took time to answer all of our questions regarding safety procedures, visitor check-in protocols, room arrangements, and daily care. We also appreciated learning that the patient-to-nurse ratio is approximately 8:1, and that rooms typically accommodate three patients. Choosing a facility for a loved one is never easy, but Downey Post Acute gave us peace of mind during a very difficult season for our family.

Well my dad been at this center for almost a month he was little depressed that he couldn't spent…read more66th wedding anniversary he try bust out so the staff arranged a room to him and my mom and my brother and I join on the party they arranged reallllyyyyy nice with Window computer desktop screen on Big Screen tv with Flower and valentine display my brother got dinner from Frantones pizza we have nice little family get together I got give props to whole staff of take care of my dad he getting mucb better also annivesary party it was very nice

Quality care in the heart of Norwalk Ca. Caring, compassionate staff. Providing short term and…read morelong term care. Ready for the holidays. Exceptional care

Welcome to Norwalk Skilled Nursing a family friendly environment. We welcome short term skilled and…read morelong-term residents depending on bed availability. We have staff available 24/7 for care needs. We offer physical therapy, occupational therapy, speech therapy, wound care, IV antibiotics, activities, social services assistance, dental, vision services and hearing services. Our social services department has experience with discharge planning for your loved looking to transition to retirement, independent livings or board and care. Visiting is open with mask still in place and checking in with our front desk. Feel free to contact the facility for any questions.

My grandmother was at Intercommunity for some time. I got to know some of the staff that took care…read moreof her while she was there. They were all caring, respectful and made sure her stay there was as comfortable as possible. Although it was hard on our family to see our grandma there, we knew that she would be well taken care of by everyone. Her room was always clean and the food they provided looked great. I cannot express my gratitude enough for everyone that looked after my grandma and everytime I went to visit the staff was always so nice and helpful. Thank you for caring for my grandma.

A nice easygoing caring atmosphere especially from a sweet lady named Marcela V. She's so patient &…read moreenduring, always see a smile. Customer service is always available. I've been here in the past to visit besides known friends who had their loved ones here too. They do their best to be accommodating to all at this convalescent facility especially with their patients/ residents.