It's been six months and I have not received a refund for the unit I never received. They sold me a…read morelocked unit and said there was nothing they could do about it. I called every week for months and was redirected. They ignore my calls and will not answer. Do not rent here.

I recently leased a 5x5 storage unit at this facility. However, I never moved any items in to the…read moreunit because of my poor experience upon move-in, and I cancelled my lease before the first month was up. I requested a refund of my rent and move-in fees, but was not granted one. Upon arriving at the storage facility on my move-in day, I followed the directions I was sent in an email from Secure Space and attempted to unlock the gate using the provided gate code. The code did not work. I went to the manager's office for assistance and after a few minutes he was able to get me logged in to the online system, which I was for some reason not fully processed in yet, despite signing a lease and paying the full balance the day before. I proceeded through the gate, which now worked with the code, and went to my assigned unit. Upon driving around the facility, I noticed many piles of items and what appeared to be garbage left around. I found my unit, which was down several hallways. The outside door leading to the hallways was unlocked. The directions stated that I should find a combination lock on the door to my unit, and use the code provided to open it. However, rather than finding a combination lock on the door to my unit, there were two blue locks requiring a key. I returned back to the manager's office again to troubleshoot the lock problem, only to find him gone and a sign on the door saying he would return at 5:00, even though it was after 5:00 at that point. I called the number listed on the office door and was directed to a woman who worked for Secure Space. I explained the situation regarding the locks and my inability to enter my unit. She expressed concern that the manager was not in the office and said she would try to contact him. She was unable to get a hold of him and told me to "wait outside the office for 15-20 minutes to see if he'd show up". She said she would then call me back to follow up. I waited outside the office for 25 minutes without seeing anyone. At that point, I decided to drive back to my unit to see if perhaps the manager was there or busy working somewhere else on the property. I could not find him. I parked outside my unit and called the number back that I had previously talked to, and this time was connected with a male. I explained the situation again. He stated that he was the manager and that he left a sign on the office door saying he'd return at 5:30, hence his absence. This was not true-the sign said 5:00. He was unapologetic about the situation and seemed frustrated with me. However, he said he would run down to my unit to help me troubleshoot the locks. I waited outside my unit for another 15 minutes. Still the manager did not show up. Finally, I called again. He said he was on his way. A couple minutes later, I saw him coming around the corner towards the entrance to my unit. Again, there was no apology on his part for the inconvenience. Together we walked to the unit where I showed him the two locks on the door. He said that he had to go get a tool and physically cut the locks off of the door. He left again and came back with a large set of cutters and then proceeded to cut off both locks. Upon opening my unit, the manager looked inside and stated that the unit hadn't been swept out and that he'd be back with a broom. I waited for him to retrieve it and looked inside to find the floor of the unit littered with debris and a pile of what appeared to be dried excrement in the corner of the unit. A few minutes later, the manager returned with a broom and a large shovel. He attempted to pick up the dried excrement off the floor with the shovel, but a stain was still left. He stated that he'd refund the price of my lock for the inconvenience (this never happened). Then, he left me to move in. Unfortunately, at that point it had been over an hour since I had arrived at the facility and I felt neither safe nor taken care of. I did not want to move any of my items into a dirty unit where there had just been excrement on the floor. I left and had a car full of items that I was unable to store. I wrote a thorough e-mail detailing my experience to Secure Space customer service, and never heard back. Finally, I simply cancelled my lease because I didn't want to be charged for another month at a unit I was not using. I was never refunded the price of the lock, as the manager had promised, nor was there any response to my concerns. Overall, my experience with Secure Space Lynnwood could not have been worse. I would not feel safe storing my belongings at their facility, no matter how low the price.

Someone enters my unit this week Destroy and steal my tools and some personal belongings,it's…read moresecond time since two years ago. I don't know how you strengthened the security. Very disappointed.

Rented several units here for the past 4 years, good experience, no damp or critters, friendly…read morestaff, easy to shift units when needs changed. No rate changes in that time. Recommended to several others who also had solid experiences, decent security but make sure you use the round padlock. Nice tall unit, was able to cram a lot of gear in, including long couch on end.

Quite possibly the worst experience at a uhaul location ever. Rented a truck through the app and…read morethe lady who works there gets a call right as I'm done checking out and says it's no longer available because someone else is using it for a "one way trip"? And the next U-Haul location was 30 minutes away... would not recommend this place to anyone.

No follow up. No appt. confirmation. Rude staffers. Bottom line, this place totally sucks. They…read moredon't want your business. They schedule an appt. And then don't honor it. I have the confirmation. Every staffer I've ever talked to there is totally rude. I've never wished so bad that this place would go under. If you support this business I hope you get the same lack of service and courtesy I got. You've been warned.

Call from staff to help get things started and give information. The online process was…read moreunderstandable.

Nobody is ever in the office they have people waiting outside for hours extremely unprofessional…read moreabsolutely terrible it's like this every time I'm here it's like there lunch is 24/7

I've been renting from this Public Storage location for over four years, and my experience has gone…read moredownhill drastically. I recently had to switch units due to being priced out, only to receive a shocking 47% rent increase on the new unit shortly after moving in. When I reached out to discuss this, their response was dismissive and uncaring. They offered a mere $11 discount--hardly a solution. It was insulting, to say the least, especially for a long-time customer who has helped keep their business afloat. After doing some research, I discovered countless similar complaints about Public Storage--not just this location, but nationwide. Many customers have experienced increases ranging from 25% to 60%, making it clear that this is a company-wide issue. If there are rent control measures for housing, there should absolutely be similar regulations for storage facilities. On top of the ridiculous price hikes, their customer service is nearly impossible to reach, and when you do, they offer no meaningful assistance. If you value your money, avoid Public Storage at all costs. Unless you're okay with changing units every six months and being brushed off by customer service, save yourself the hassle and look elsewhere. Public Storage is gouging customers with predatory pricing practices, and their lack of concern for loyal renters is appalling. If you think you're getting a good deal, think again--it only lasts six months before they hit you with absurd increases. DO NOT RECOMMEND!!!!!!!!!!!!!!!!!!!!

Third time renting from this location, always been pleased with the service, affordability, and…read morelocation.

Angelica at the Everett Express Storage is one of the top people I have ever dealt with in storage…read more She is friendly, helpful, knowledgeable and quick to get answers or help resolve problems. Her great sense of humor and thoughtfulness went a long way to making my unexpectedly longer stay far better than expected. I am very grateful.

I have been doing biz with Everett Storage for quite some time and they are the best!…read more ~ After many years of paying on time every month to Storage Depot in Lake Stevens, where I still had some stuff, I moved out recently. I discovered that some things had somehow gotten wet and that RATS had been in my stuff! Rat turds everywhere and in my boxes!!! To this they answered "Well you've been here a while". WHAT! I was so stunned by this answer that I didn't ask for a refund of the payment I had recently made. If they were like other storage facilities I have done business with, and who pro-rate, they owe me money. However with that attitude do you think they would refund it without me asking? Yeah, sure. NOT! I find out, after speaking with others, that they are far from the best around and I want to share that information. I suggest Everett Storage to you. Great people! They have 3 very clean and convenient facilities in Everett. On Rucker you can drive INSIDE on 2 levels! There is also a moving truck available. Go use one of these facilities....NOW! :)

Babes helped me get a unit about a month ago and I've had a great experience so far. She's very…read morefriendly and has been a great help! I forgot to make a payment this month and she worked with me on the fees. The manager was also great! I forgot her name but we had to leave a couch in the hall overnight because it couldn't fit our unit and we had to return the truck right away. She was very polite and understanding about it since we were able to take care of it the next day.

WHY WOULD YOU POSSIBLY NOT GET A POLICE REPORT WHEN THERE WERE MULTIPLE BREAK-INS AND YOU THINK YOU…read moreKNOW WHO DID IT??? The initial people I rented with in the early 2000s were great. But then it was purchased by another large storage company. Sure, there were rats, and sure, they soiled and destroyed some of my stuff. But that happens; I understand. THE BIG PROBLEM WAS THEFT, AND THE WAY THEY HANDLED IT. After I left the state with all my favorite things in storage, my unit was broken into...at some point. I don't think they knew how long ago it was broken into, though it was clear that someone(s) spent hours or even days in there. The thieves left food wrappers from multiple fast food places, stole approximately half of my stuff, and destroyed what they didn't want (antique ceramic animal collection was smashed all over the the place, so they weren't even quiet). It was not because the super expensive lock they made me purchase from them was cut, but because their cheap hasp was broken! They didn't even place my nice lock inside the unit; no one knows what happened to it. They had no police report whatsoever, and were loathe to work with me to get one of my own, even though that made interacting with my insurance company much more challenging. This is particularly baffling given that once I was onsite, I learned that multiple units had been broken into, and that it was by some people who had also a unit there!! So, they had all their info, but did nothing!!! The whole process was heartbreaking and awful, to see so much evidence that the thieves didn't even efficiently move everything out, which might be difficult to detect. It appeared they spent days there, just hanging out, sorting through all my stuff, and breaking things. And I was not the only victim!! Appalling.