Exceptionally patient and helpful staff, they not only prepared and filed my taxes, they also…read moreguided me in other activities to make sure I was tax compliant. Highly recommend.

I switched to Escott two years ago when my other firm doubled their fees and it was quite…read moreimpersonal doing my taxes with them after they were bought out by a bigger company . This year I had a very complex return because of selling a rental property. Al and the front office went out of their way to accomodate me -- even though I was also going to be leaving the state for a trip and they had to redo something - always had time to answer my calls or emails. I like dealing with a family owned local business in Kent since we are older people and they are helpful with questions. My lawyer had recommended Al and Escott and I am happy with my lawyer and now my accountant.

Mike Kost has been very helpful to our small business as we annually negotiate the ever-changing,…read moresmall business health plan market. He knows the players, provides options and has delivered value to our business as well as a quality health plan to our employees. We appreciate his professional expertise in the health plan segment.

Both Rachelle and her office clerk have been kind and professional to me. I am happy with their…read moreservices.

For the first time in my 48 years, I had a car accident and got a ticket. I had no idea how to go…read moreabout filing a claim or getting my car fixed, etc. This is my agent and after two weeks I never heard from her. I attempted several times to call her and every single time got her voicemail. She called me back and left a voicemail saying it was not her responsibility to assist me she steps aside and allows the claims department to help as that's their expertise. Seriously! Not even a phone call to ask if I was ok or guide me to the right people. The claims department contacted me after she called them two weeks later to say I was upset (she has still never spoken to me). Stellar!!! Stay away from this agent.

415 Group provides audit, tax, valuation and IT services for United Titanium. Their insights and…read morequality services have played a critical role in the success of our company. 415 Group has always provided prompt, professional value-added services that have helped us meet the challenges of a fast-changing business world. They have become a trusted business partner.

As a business owner, I was very disappointed in the customer service provided by the 415 Group. I…read morewas billed for hours of services that were never performed. They tried to bill me for setting up software I set up myself on my day off after a computer crashed. When I questioned the bill, I was totally ignored. No emails were returned, and no phone calls were returned either. When I asked to speak to a higher up, I also was ignored. I can't believe in this day and age that you can get away with such terrible customer service. I ended up finding another computer guy, and in the end the 415 group did not hold up their end of the deal. I asked them to uninstall all of their web monitoring software by 9/30/2017, and on 10/3/2017 it was still installed in 2 of my computers. When I asked them to remove it, they told me I was on my own. Very unprofessional. I would not suggest using their services.

This is a scam. The agent assigned to us added policies for our kids I'm sure to get sales that…read morethey never approved. Then ghosted us as we were telling him that we couldn't afford the 300+ dollars a month they were charging for me and my husband when we initially thought it was going to be a joint policy with one charge a month. Definitely more affordable policies out there. Now everyone in my family and even the fake account set up have to call separately to cancel.

I've been with Surace Smith agency for about two years now. This is hands down the most enjoyable…read moremeans of earning a living and improving upon self growth and positive motivation. I love the atmosphere and culture of the office and the ppl we share it with. I have been blessed enough to have the best leadership available in the business to help me achieve my evolving goals along the way. From doubling my income within my first 6 months with the agency to qualifying for an all expense paid trip to Puerto Rico for my girlfriend and I at a 5 star all inclusive resort for a week. My advice to anyone who is offered a position is to apply yourself to the opportunity full force and don't look back! It will change your life as it did mine!

I have been with this company for more than 20 years and can honestly say they treat me like…read morefamily.There are always sweet and professional on the phone with me. I've worked personally with Dakota, and now with Ms. Bree. And I couldn't ever ask for better help.Thank you staye farm for such wonderful employees

I recently had the pleasure of dealing with Jennifer at John McGee insurance and let me tell you…read more What a worker and pleasant lady. She went over and beyond to research my questions and concerns. When she promptly got back to me she had the information to reassure me of my newly purchasing of a condo. I can't write what a truly great experience I had working with Jennifer. Actually over the years I have been using this agent everyone has been very nice but this time was extremely important to my mental reassurance that I had to let people know. Thanks Jennifer. Sincerely. Larry

Have been coming to this particular location for years. This was Charter One but was merged with…read moreCitizens Bank. So if you have an old Charter One account, this is a convenient branch. The staff has always been friendly and personable. It's nice to be known by your name and not just your account number. We have checking, savings, credit cards and home equity loan accounts so we have been through multiple banking processes. Each new account has been explained thoroughly and adequately. I like the branch location and hours. The branch is within the Acme at Norton Plaza. They do it all at this branch and also have an ATM. They also have extended hours which is a huge plus.