TLDR; Dr. Prattes is great; however dealing with the office and insurance makes it not worth going. I went to Dr. Prates office on 12/03/2020 for an annual physical and bloodwork. His office was in my network, I called the previous day and they said they could get me in the next day. When I arrive the receptionist, who is also the doctor's wife, asks me if I have met my deductible on my insurance. I told her that I had, she said that was fine but she would have to hear it from the insurance company and requested that I call my insurance company so she could get confirmation from them. I thought it was strange, but called my insurance company (United Healthcare) waited 20+ minutes on hold and finally reached a woman who confirmed I had reached my deductible. Once confirmed I had met my deductible I was ushered into an examination room and soon after Dr. Prattes came in. Dr. Prattes is professional, easy to talk to, and happy to answer any medical questions. His examination was thorough and we mostly talked about science fiction novels. Next the nurse came in to draw my blood, the blood draw went smoothly. On leaving Dr. Prates discussed we could have a phone call following the results of my blood draw to discuss the results. He said the office would call when the results were in. I paid a $20 copay for my in person visit and paid an additional $10 copay for the future phone call when my results come in, I saw Mrs. Prattes write this down on my chart. I was told they would give me a call in 1 to 2 weeks when my results were in and I left. This is mostly where my issues start. I did not receive any phone calls or voicemails for a month and decided to call in on 01/07/21. I spoke with an admin who passed the phone to Mrs. Prattes. I asked if I could get the results of my bloodwork, she said I would have to come in to get my results and she said that I did not yet meet my deductible so I would have to pay for a visit. I explained to her that I had already paid for a reading of my bloodwork over the phone. She said that the office does not usually do this, to which I said we had discussed at length on my in person visit and I paid for the follow up phone call and visit. She said that I have not met my deductible and would have to pay for a full visit. We went back and fourth here for a while where I insisted I had already paid for a visit and paid for a follow up phone call. She insisted it was my fault for not following up sooner, to which I answered how could I know when my results would be in. After more back and fourth she told me my bloodwork looked fine, no other details. Not a pleasant experience for a straightforward physical and lab work. Really seems Mrs. Prattes is obsessed with deductibles and getting their money, which they are entitled to; however I believe I already paid. read more

I HAVE NEVER BEEN TREATED SOOOOO POORLY! It should be NO stars! My prescription for a NON narcotic water pill required for a 30 yr old ademia condition (I retain 7-10 lbs daily) and I was completely denied due to needing an office visit. No no courtesy call, no explanation, No reminder of any appointment! The VERY understandable, I requested enough to get by until I can come in a week for an appointment. (standard practice) THE LADY (the Dr.'s wife) RAISED HER VOICE TO ME and became INCREDIBLY RUDE!!! I AM THE PATIENT ! THE CUSTOMER! She told me "we have too many patients and we're NOT YOUR babysitter!" "we figured when it wasn't refilled you'd call us" ! I asked her what was going to change in a week??? Dr Prattes hasn't even taken a blood test in over 2 years?! I haven't a physical or an EKG for an preexisting Mitro Valve Prolapse EVER in 4 yrs! I'm 53 years old. When I called back his WIFE that yells at me again, back peddled and lied to me regarding contacting me for an appointment ..."we called you and your phone doesn't accept calls" (impossible! it's my work cell with voicemail! and she could not verify? She REFUSED to allow me to speak with MY physician! I explained that I needed to speak with MY doctor. She flat out refused, stating " I am his wife, and I'm not going to let you!" Stay away from this office!!! They are only concerned about the office visit and co pay! I've filed a formal complaint with the California Medical Association. HORRIBLE ! read more

Dr. Prattes is an amazing doctor and actually cares about his patients. He listens to everything and is so calm. I am always anxious to go to the doctors but this doctor really has a way of making you feel calm, comfortable and informed. He is also really knowledgeable. Every time I come in the office and he is not seeing a patient I see him in his office reading medical journals :-) I highly recommend Dr. Prattes read more

Interesting how someone thought my review was funny. Let's hope it doesn't happen to you lady! Thanks to Dr. Prattes and his recommendation of trazodone I'm still loosing my hair years later. The rare side effect is alopecia, but this "Internist" fails to do his research or read up on any side effects of the medication he prescribes his patients. How unethical and scary! read more

I have been Dr. Pratts Patient from 1991. An Amazing doctor. He knows everything and he refers you to the best

Dr. Prattes and his staff are all I could hope for in a medical practitioner and staff. He has been my primary care physician for several years and has always provided the best care, and treatment during every visit over a range of issues over the years. . He is adamant about yearly blood work and he remembers your history. He is one of those rare general practitioners who treats you like a person instead of a commodity. A few years ago I was in a car accident over the weekend, but chose not to go to the hospital. By Monday I was in pain. His office got me in immediately and I was sent for x-rays across the street. He had the results within an hour (4 broken ribs). He treated me for broken bones which took six months to mend and he remembers all of my conditions and past injuries. My old manila file is fat, I think he only needs it to check on most current blood work. He has kept me well for many years. Dr. Prattes treats the whole person, and takes the time to evaluate his patients and their collective conditions. The office is efficient. "If you are looking for a doctor whose medical knowledge is encyclopedic mixed with common sense then Dr. Prattes is someone you should consider visiting." -DF San Juan Capistrano, CA read more

This is my first yelp review. I have been using yelp for many years. But I never wrote a review. I have been visiting Dr.Prattes for over 10 years. He is one of the best doctors I have ever visited. He is very knowledgeable, kind, listens to patients and most importantly provides world class best treatment. read more

Dr. Prattes did complete physicals as well as bloodwork for my wife and I in preparation for our adoption. He was kind, patient, thorough, and did the bloodwork himself. His office staff was helpful and conscientious with the paperwork we needed and helpful with scheduling our appointments very quickly. We would both recommend him to anyone who needs a caring doctor. We will be going back!! Thanks! read more

I have been going to Dr. Prattes for over 5 years as a patient. The care with Dr. Prattes and staff has been stellar to say the least . I can call up anytime to get in for an appointment. The Dr. always suggests ways to cut my medical cost by dieting and exercise and has developed special plans that have been a tremendous success. Sea whom is involved with the billing has gone out of her way to offer payment plans on any procedures that my insurance wouldn't cover. Sandra on the Dr. Medical staff is always very pleasant when taking blood pressure and other vitals or even documentation for disability issues. Overall I would highly recommend this practice. read more

I have contacted my insurance turns out m co pay was $15 not $175 like this lady in the office overcharged... second visit $15 bucks still not $50 dollars like once again i was charged... they have advised me to demand a refund and if not get Deparment of Insurance to investigate them for fraud and also zocdoc where i found this guy is going to follow up... Charging you whatever they deem right without running your insurance first is fraud.. i don't care where or who you ask. It's plain and clear.. I have no deductibles and even if i did it's between me and my isurance. She not entitled to charge me anything but what IN NETWORK CO PAY REQUIREMENTS STATES.. THEY ARE IN NETWORK.. NETWORK CO PAY IS 15 NOT 175.. 150 inflation? I'll pay my share to my insurance that's again between myself and my insurance not this lady and what she thinks is the right amount to be put on my card. and for the lady attacking every single other review on here.. it's great you had an awesome time.. people complaining that they were overchraged and doc prescribed bad meds or was cold and uncaring is valid and real .. you don't need to attack other folks and what they experienced in this crappy office.. beyond the money issues.. this guy spent 2 minutes the two visits i went there.. for a simple abscesses in my armpit.. the second time he looked at it and said i need to go to a surgeon to drain it and then told me to go ER . a whole 1 minute in the office his wife promptly says that will be $50.. I go to ER waste a full day the PA.. not surgeon not doctor.. the PA that drained my abscesses laughed when i told him this is what the "doctor" i just visited told me to do go to a surgeon because he doesn't do the draining himself.. and as bad as this sounds this happened that's the saddest part of this "warm and caring" doctor.. prescribed the wrong antibiotics as well since the ER PA actually told me those anti biotics are not good for treatment of the type of infection my arm had .. so he gave me a different one and i stopped using the cream and pill this "doctor" prescribed.. all in all a terrible experience but the silver lining in all this.. i'll be honest i'm a quiet polite person i try to be nice and not raise noise.. i hate when people take advantage of that i hate when people think you are dumb because you are quiet and don't speak up as much as some loud roudy folks... the great thing is this wonderful technology we have here and i'm a geek so i did my research and info and was able to get to the bottom of this terrible place.. i'm sad i didn't learn of this ahead of time as my arm was in pain and i needed to go to a doctor.. the false positive reviews lead me here but they showed their true color within 2 minutes of being there.. and again my hope is that the next poor guy/girl that needs to go see a doctor gets on here and after seeing this guy in his network and thinks oh he's got lots of free slots for appointments.. theres a reason for all those open slots.. go find a better doctor.. heck go to the PA in er he was much nicer and caring and actually fixed my arm and the kicker i didn't have a co pay/dedicutable in er where they actually fixed my arm.. vs the 4 minutes total spent time with this "doctor and being charged $225.. Maybe the lady running that place like queen of the world will think twice before slapping 175 dollar charge on some poor patient or justify the 2 minute office visit with a 50 charge.. I'm done with this place.. sad part is i honestly was looking for a good primary care to start going to on a regular basis since i'm not really a doc person..and after dealing with these people there's a reason i'm not a doc person.. i understand being a doctor they still got bills to pay and mouths to feed... doesn't give them the right/license to steal and overcharge.. and be terrible.. what happened to taking the oath to heal and help your fellow human beings.. eh doc? don't bother going here .. unless you want to be charged way way way behind legal limit of a co pay for an in network visit fyi.. what should have been $30 cost me $225 but believe you me i'm going to get every department and lawful method to get my money back from these crooks. read more

Dr. Prattes has been my physician since 1978. I trust him with my life, and he has never disappointed me. I really appreciate the care I receive from him and his staff. He has my complete confidence, and I know he truly cares about my well-being. I would recommend him to anyone looking for excellent medical care. read more

Dr. Prattes is one of most thorough doctors I've come across. He went over all my blood work in detail and really made sure to take his time in explaining everything. You can tell he's very experienced and doesn't miss anything. I'm so grateful to have him taking care of myself and my family. read more