This is the first negative review I've ever written and I know how important reviews are when making a major purchase. Please know I've done my best to write this with respect and honesty, as I have email and phone records to support my claims. My experience with Alexander Automotive was so troubling that I felt that I need warn others. Throughout the process, I was lied to, and crucial information was deliberately withheld. There are several concerns that appeared throughout the process, such as speaking negatively about another dealership (Cool Springs Toyota), but I will focus on the two major issues that is intended to help others reconsider doing business with this dealer. The first major issue was the blatant lies about the condition of the truck. Allan, the GM, assured me the Toyota Tundra I was interested in was "immaculate" with no rust. However, an inspection by another Toyota dealer revealed severe rust problems, with parts suspiciously painted over to hide the damage. The inspector went as far to say that he himself would not buy this truck. The second major issue was the withholding information about recent severe damage to the truck. When I requested the vehicle history, the CarFax report provided by Alexander Automotive omitted a recent severe accident that caused structural damage. My independent vehicle history check revealed the truck had "severe damage to the structure" from an auction purchase just a month prior. This blatant omission is deceitful and unacceptable. While their communication was prompt and polite, their deceptive practices overshadow any positives. To anyone considering buying from Alexander Automotive: beware. The lack of transparency and dishonesty I experienced were shocking. If I had trusted them, it could have caused serious financial harm to my family. If you value your money and trust, shop elsewhere. Avoid Alexander Automotive at all costs. read more

Dane was outstanding and worked very hard to make the buying experience hassle free and low stress. Would buy from him again in a minute. You can trust these folks. read more

My husband and I were looking for a car that was both reliable and affordable. We visited the Alexander dealership and the salesmen were very informative and listened to everything on our wish list. The whole process was a breeze! Now we have an excellent Toyota Camry in our driveway and I couldn't be more happy. Thanks Morgan and Jimmie! read more

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I'll be honest and upfront and say that I was initially skeptical of going to Alexander - Because a string of 5 star Yelp reviews from single-review users always sounds the BS alarm. All that said, my wife and I had a great experience with this place. The people were very kind and helpful throughout the whole experience. They offered darn near Kelly Blue Book value on my trade-in (Which was NOT even close to the case at the other dealerships I visited), they didn't drive hard deals, and the didn't try to manipulate us into getting something we didn't want. They accepted my initial offer, and agreed to the loan terms I wanted. We walked in around 10 am, test drove, came to an agreement, signed the papers, and drove away by noon. No maze of red tape, no intimidating stereotypical salesmen, and no "gotcha!" moments where you realize the deal isn't a deal at all. If you know what car you want, and know what you'd like to pay for it, head on in and start the conversation. These are good, honest people who will work with you instead of working to sell you. read more

I was a first time customer with Alexander recently. I had the pleasure of working with Tommy Pinson there in the sales department...he was very kind and professional and not overtly aggressive & overbearing...like a lot of places. Tommy went the extra mile to make the deal work and he was very timely with his communication and commitments. These guys are trying to do it the right way...and it shows. read more

I really enjoyed my experience with Alexander Automotive! Everyone was extremely nice and made sure we got everything squared away. Leny was extremely pleasant to work with and highly recommended if you're interested in working with someone who's genuine and has your best interest at heart. We would work with this company again in a heartbeat! read more

Leny Ayala is awesome! I found the car I wanted online and because I live over 3 hours away, Leny worked with me by text and e-mail to get the deal done. He had all of the paperwork done so that everything went smoothly when I arrived. I was shown info from different agencies on the value of the car and we discussed it's AutoCheck report. I looked the car over, test-drove it, signed the paperwork, and drove away happy, all within an hour! He was very knowledgeable, honest, and so nice! I am confident that I have purchased a quality car at a reasonable price. I will recommend Alexander Automotive (and Leny) to anyone looking for a new vehicle. read more

From start to finish, my experience with Alexander Automotive was first rate. Jimmie Gile treated me with respect and was patient with all of my questions and back and forth communication over the two week process of purchasing a vehicle. Morgan was terrific in assisting me with the actual purchase transaction, which was quick and painless. They worked with me on my trade in and purchase price. I drove away a very happy customer and will go back the next time I am in the market to buy. read more

Our experience at Alexander Automotive in Franklin Tennessee was effortless and reassuring. Everyone we worked with was straightforward, honest, and genuinely helpful. We got a great deal on a great truck and will definitely visit them first for our next car purchase. read more

What a wonderful experience! Shopping for a vehicle for my daughter's first car was overwhelming. Dane Alexander and his team made it a simple process. When I described the desired safety features, gas mileage and proposed budget; they found the perfect car for her. Knowing the attention that they placed on all of the details, I am confident that I made the right decision. Alexander Automotive went "above and beyond" anything that I had ever expected! Thank you for a wonderful experience! read more

A wonderful car buying experience! Fast, easy and no pressure. Morgan found the perfect car for us; Tommy gathered all the paperwork and test drove it with us; Elizabeth found the best financing and helped us get a very affordable monthly payment. Thank you-we love our Honda!! read more

Tommy Pinson and the team was amazing. After a lot of shopping we bought a Lincoln Navigator from them. It was a little higher than what we could have gotten from some other unknown dealerships from around the southeast, but we decided to pay a little more and get car from a person and not a computer. We are SO glad we did. The experience was great... nice and easy. The next day, we took our new car on a family trip. Had a tire issue. Went back to them the next day expecting a 'not our problem' attitude. NOPE... They not only fixed the issue but got the car detailed for us again... all in a couple hours. Which didn't matter because they gave me loaner to get me around. Moral of the story... buy from great dealer and an amazing team. The internet can't solve your problems. Thanks again Tommy! read more

We were looking for a used car for our son and had been looking online for a couple of months for a specific car he wanted. We found one at this dealership and called ahead to make sure they still had it. I spoke with Tommy Pinson and he offered to have the car running with the air conditioning on since it was about 100 degrees outside. The car was sitting upfront when we drove in waiting for us. There was no high pressure sales, just honest talk about the car and easy negotiations. We were in and out of there in less than two hours mainly because our son had to be at work so they rushed the process for us. They still took the time to have it cleaned up and looking awesome for us to drive it home. Morgan Haslam was also great to work with. Our son loves his new car and we would definitely recommend doing business with these professionals. Great experience! read more

My experience in buying the 2007 Ford F150 at Alexander has been nothing short of awful. The salesperson I dealt with did not do the math correctly on the deal sheet that I took to the bank for the loan. Not only did he not catch it, but the finance manager did not catch it when I came to pick up the truck and finish up the purchase. I thought it seemed off while I was at the bank, I called the salesman, and he confirmed that the math was correct and that I only needed to bring the money that was listed on the deal sheet. Come to find out, he was $1,000 off in his math. So, the sales manager called me asking for an extra $1,000 because of THEIR mistake. He gave me a choice to pay it or bring the truck back before they would register it. After this was finally settled, the truck has had problem after problem. I have never had a vehicle with this many major issues in my life. The service department fixed several issues, but I never received any sort of break on price on any of these. One month after I purchased this truck, the wheel bearings went bad on BOTH sides. The transmission cracked and leaked fluid, the driveshaft broke, the starter went out and had to be replaced, and now it is at yet another garage and the mechanic is not sure what is wrong with it. This truck is a complete lemon. I am over $2,000 into repairs on this truck that I purchased with 55k miles and I have still not owned it for even 1 year. I wouldn't buy another vehicle from Alexander if they were the last place on earth. read more