I bought a Toyota Tacoma from this dealership. Henry was a kind and knowledgeable sales person…read more Once at signing the representatives were patient and helpful. I had an issue with after market feature that was advertised as included in the sale. It wasn't on the truck on the day of purchase HOWEVER after speaking with the service department they provided an allowance for me to purchase that add on. This was a very good sales experience for me and it was needed after a less than optimal experience at a local dealership. I will return and I do recommend this particular CarMax location to my friends and family!

Carmax was great, but without Henry guiding me through the buying process I would have felt stuck…read more Henry made the process so smooth, understanding, and simple. His friendliness was so evident, and I could tell he cared for me as a customer. Henry treated me with the utmost respect & consideration. I will always steer people towards Carmax to see Henry if they are looking to buy a used vehicle. Henry, if you see this review... You're the man (never forget it)!

Recently bought my wife a Mercedes E550 cabriolet with low miles in immaculate condition. Will…read moreGarrison was our salesman and was more than patient as we drove one car after another. We ended up getting a great deal on a really nice low mileage car. Only quibble is there was only one key and Mercedes want $1000 to make a spare!!

I had a very great experience working with Will Garrison, trustworthy, would buy from here again,…read morewould recommend to friends and family!

good luck good morning good night bro good luck with your new car thanks again for doing good…read morethanks again

I swore after the last time i was lied to here i wouldnt be back…read more Unfortunately they were able to get the truck i wanted. I put a deposit on it after they promised a delivery date. And sent me the buyers order. Check in on delivery. They screwed me around saying they were trying to find me a a truck like it. After i threw a fit they were able to get me one JUST LIKE IT??? I ended u​p checking the Vin and it was the exact same truck. They ended up driving it here from Stlouis so it had 300 miles on it when i got it. I know it dosent sound like a big deal but the shadyness of the whole process was ridiculous. Ive been back several times for warranty work. Some of the advisers are plesent to work with some are very dismissive. Most issues have been fixed. Im sitting here waiting for someone to look at my windshield now. Said they will let me know something in an hour? To look at a windshield. With an appointment. Never again.!!!!!!

Found exactly what I was looking for, no pressure at all, just upfront and fair. Trade in amount…read morefirst offered was above the amount I had in mind and pricing on the car I wanted was extremely fair. Doing the deal with David Smith was the best experience I've ever had with a vehicle purchase. Have been recommending them to all my neighbors.

David Smith was kind & fantastic to work with! Very nice cars on the lot. His lunch recommendation…read morewas superb, 10/10 recommend.

Had a very smooth experience buying a brand new vehicle recently from Nelson Mazda. I had been…read morewanting to take a look at the cx50 hybrids having driven 2 cx5s for the past 13 years. My in-laws who live locally let me drive their 2025 cx50 hybrid and I knew I had to have one. I walked in to the dealership on a random Tuesday and Drake greeted myself and my husband and happily agreed to show us the inventory and go over pricing. We were in a time crunch the first day stopping in so I searched the inventory online for the white exterior I wanted, and when it didn't pop up, I texted Drake who said he could do a dealer trade for the specific colorway I wanted. As soon as I said I was interested in proceeding, Drake went to work for me. The very next morning he texted me that my car was ready for me to pickup! It must have been fate because that was my birthday! Tate helped us close the deal because Drake's shift ended earlier than I was able to get there, but ultimately I was able to drive my new car home on my birthday. I noticed a warped all weather mat on the back seat at the time of purchase and was assured that it could be molded straight. When I got it home however, it was clear that something under the mat was uneven because it folded/warped each time the seat back was placed upright again. I took it in and despite me and my husband initially making bit of a scene, Baylor helped us get the underlying problem fixed and had his team reshape the mat so it looks brand new again. Thanks to the team at Nelson Mazda. I couldn't love my new car more.

Updating my review for the maintenance portion only (I ended up purchasing my vehicle elsewhere…read morethrough a broker). I was very pleased with the service provided. This was my first oil change and while I was in the waiting area they sent me a video with a summary of the things they did and checked on my vehicle. I really liked that because Im a visual learner and I was able to understand what was done to my car. Customer service rep was very professional.

I really enjoyed my experience at Mercedes about a year ago. I came in looking to get my Prius…read morelooked at in hopes of selling and even though it was run down, they didn't judge me for a second. They did a proper inspection, gave me a price and even offered to show me some good upgrade options. During the time, there were tax incentive options on electric cars so I decided to look at them. I fell in love with my EQB and the rest was history. I didn't feel pressured, I felt like all my questions were answered and I was treated with respect. Shout out to Zenel for helping me every step of the way, you're going to go far!

Not a good dealership to do business with the salesman told me I could put $1000 deposit down to…read morehold a vehicle and it would be refunded if it was not the right vehicle. I ended up not buying a vehicle and they refused to refund the deposit that the salesman said was refundable. They should refund my deposit as the salesman said see pictures.

5 stars for Feras! My happiness with our purchase was a high priority to him and I appreciated…read morethat. We had to do a quick little re-dreaming as our choice car ended up not being in our price range, and he asked me a few times before we officially bought the different car if I really was happy with it. Everyone here was also SO sweet towards our 9 month old. She ended up in Phoebe (receptionist's) lap, playing with all of her desk supplies, by the end of our time there. And she was trying to go through all of Nick's desk drawers during signing. But everyone talked and played with her and helped with her squirrely-ness.

Great car buying experience until they have your money…read more While I was closing the deal in the finance office my car was back in the detail shop getting scratched. It was then delivered to me with a huge scratch which the sales advisor tried his hardest to not call attention to while screwing in the license plate (photo attached). I then waited several days to hear back about them addressing the scratch and items on the We Owe that we discussed in the deal. I called in and was told my sales advisor would call me back... nothing. I called back in 2-3 days late later and my sales advisor actually calls my back. Asks what day I would like to schedule to bring the car in. I recommend some days and he tells me he will get with service and let me know. 2 weeks go by. I called in. He apologizes and tells me service was supposed to call me, but didn't. The day before dropping it I am coordinating with my sales advisor to get a loaner while they have the car as it is my wife's car and she is pregnant. After a lot of back and forth I am told they will address 3 things and have a car ready for my wife 1. Fix chips in the windshield 2. Fixes the scratch they made while detailing the car 3. Install a trailer hitch. When my wife shows up in the service bay they tell her they don't know who she is AND SENT HER TO THE SUBARU DEALERSHIP, as the car we purchased was a Subaru. The service advisor as Subaru had to get everything figured out before sending her back to the Honda dealer. She is told there is no loaner car ready for her and they would not be fixing the windshield that visit as promised. They take an hour to get her a car and then we don't hear from the service advisor all day. He leaves early never updating us that they would have the car another longer than expected. I called in before service closes and find out that they didn't finish the work on time and they might charge us for the extra day of the rental they put my wife in. A sales manager finally agrees to cover the rental and also since they will have the car on a Friday. When their key guy is there, they will also make the key copy that was also included in the We Owe when we made the deal. We show up Friday, car is still scratched and no key was made. Sales manager kept interrupting me and not letting me talk when I was explaining all this to him. They have truly NEVER delivered on anything they have promised and I have had to initiate every communication. Should have bought from Subaru.

***BUYER BEWARE* I purchased a 23' Ferrari 296 GTB from Carlock on December 10th. I wired them 343k…read morecash for car/tax/ppf/ceramic coating. On my first drive the engine blew- fuel in cylinders. I was stranded on side of road for 4 hours. part backordered from Maranello. Ferrari ran vin and told me there was an open recall that was not disclosed. Buyer beware! Just because they sell high end cars does not mean that operate with any more integrity!

They sell lemons and over charge to deliver the car you bought from them unfixed. Then want to…read morerecharge for more diagnostics after running diagnostics 3 weeks ago. Has to be the worst dealership in the south for not just luxury cars but operate like an Antioch quick buy place.