I bought a Toyota Tacoma from this dealership. Henry was a kind and knowledgeable sales person…read more Once at signing the representatives were patient and helpful. I had an issue with after market feature that was advertised as included in the sale. It wasn't on the truck on the day of purchase HOWEVER after speaking with the service department they provided an allowance for me to purchase that add on. This was a very good sales experience for me and it was needed after a less than optimal experience at a local dealership. I will return and I do recommend this particular CarMax location to my friends and family!

Bought my first car here everything was seamless and Sermad was very helpful. Highly recommended…read morethis Carmax!

Had a very smooth experience buying a brand new vehicle recently from Nelson Mazda. I had been…read morewanting to take a look at the cx50 hybrids having driven 2 cx5s for the past 13 years. My in-laws who live locally let me drive their 2025 cx50 hybrid and I knew I had to have one. I walked in to the dealership on a random Tuesday and Drake greeted myself and my husband and happily agreed to show us the inventory and go over pricing. We were in a time crunch the first day stopping in so I searched the inventory online for the white exterior I wanted, and when it didn't pop up, I texted Drake who said he could do a dealer trade for the specific colorway I wanted. As soon as I said I was interested in proceeding, Drake went to work for me. The very next morning he texted me that my car was ready for me to pickup! It must have been fate because that was my birthday! Tate helped us close the deal because Drake's shift ended earlier than I was able to get there, but ultimately I was able to drive my new car home on my birthday. I noticed a warped all weather mat on the back seat at the time of purchase and was assured that it could be molded straight. When I got it home however, it was clear that something under the mat was uneven because it folded/warped each time the seat back was placed upright again. I took it in and despite me and my husband initially making bit of a scene, Baylor helped us get the underlying problem fixed and had his team reshape the mat so it looks brand new again. Thanks to the team at Nelson Mazda. I couldn't love my new car more.

My experience with Nelson Mazda has been absolutely amazing! I recently chose to lease a 2026 CX-5…read moreand couldn't be happier with both the vehicle and the customer service I received. I had a minor issue come up after my lease purchase, and the team did not hesitate to help. Even though it was something small, they made me feel like a priority and handled everything with professionalism and kindness. Sarah was incredibly sweet and reached out to help, and Cody was friendly, knowledgeable, and helpful during my service appointment. What meant the most to me was that no one made me feel like my concern was unimportant. They took the time to listen, address the issue, and ensure I was taken care of. That level of customer service is hard to find these days. Thank you to everyone at Nelson Mazda for making this such a positive experience. I look forward to being a customer for years to come!

I get my truck serviced here for every oil change a and inspection. The staff is helpful and…read moreprofessional

I swore after the last time i was lied to here i wouldnt be back…read more Unfortunately they were able to get the truck i wanted. I put a deposit on it after they promised a delivery date. And sent me the buyers order. Check in on delivery. They screwed me around saying they were trying to find me a a truck like it. After i threw a fit they were able to get me one JUST LIKE IT??? I ended u​p checking the Vin and it was the exact same truck. They ended up driving it here from Stlouis so it had 300 miles on it when i got it. I know it dosent sound like a big deal but the shadyness of the whole process was ridiculous. Ive been back several times for warranty work. Some of the advisers are plesent to work with some are very dismissive. Most issues have been fixed. Im sitting here waiting for someone to look at my windshield now. Said they will let me know something in an hour? To look at a windshield. With an appointment. Never again.!!!!!!

This is the first negative review I've ever written and I know how important reviews are when…read moremaking a major purchase. Please know I've done my best to write this with respect and honesty, as I have email and phone records to support my claims. My experience with Alexander Automotive was so troubling that I felt that I need warn others. Throughout the process, I was lied to, and crucial information was deliberately withheld. There are several concerns that appeared throughout the process, such as speaking negatively about another dealership (Cool Springs Toyota), but I will focus on the two major issues that is intended to help others reconsider doing business with this dealer. The first major issue was the blatant lies about the condition of the truck. Allan, the GM, assured me the Toyota Tundra I was interested in was "immaculate" with no rust. However, an inspection by another Toyota dealer revealed severe rust problems, with parts suspiciously painted over to hide the damage. The inspector went as far to say that he himself would not buy this truck. The second major issue was the withholding information about recent severe damage to the truck. When I requested the vehicle history, the CarFax report provided by Alexander Automotive omitted a recent severe accident that caused structural damage. My independent vehicle history check revealed the truck had "severe damage to the structure" from an auction purchase just a month prior. This blatant omission is deceitful and unacceptable. While their communication was prompt and polite, their deceptive practices overshadow any positives. To anyone considering buying from Alexander Automotive: beware. The lack of transparency and dishonesty I experienced were shocking. If I had trusted them, it could have caused serious financial harm to my family. If you value your money and trust, shop elsewhere. Avoid Alexander Automotive at all costs.

Dane was outstanding and worked very hard to make the buying experience hassle free and low stress…read more Would buy from him again in a minute. You can trust these folks.

This was the best car purchasing experience I've ever had. I was helped by Shane, who was awesome…read more He introduced me to the unique steps for vehicle purchase - all done through the my phone app. It was so easy, so friendly, and so indicative of the high tech experience Tesla sells. Zero haggling,instant trade in appraisal. The car had a lead time of 1 to 2 months, yet it showed up an eek later. And 1 week in, I continue to marvel at it. It feels like the best at everything and has made me really happy! I highly recommend do this.

This is the most secretive place they won't give you customer service everybody claims to be the…read moreservice manager they just want to sell you high price parts they dont want to help you unless your spending big dollars they are the rudest human beings and they about to get sued..for not wanting to help their customers..and they threaten you Sergio 1st said he was the service manager then said he was the acting service manager and threatened to have me removed from having service done their simply because I asked a question about my tesla y....if your thinking about buying a tesla product please be aware of how hostile these service people really are

I originally left a one-star review because I was extremely frustrated with how my vehicle had been…read morediagnosed and repaired. I had spent approximately $5,000 on repairs that did not resolve the issue, and after only about 6,000 miles, I was once again being told I needed a new engine. From my perspective, I felt like I had wasted a lot of money. After posting my review, the new Service Manager, Wyatt, reached out to me personally. He listened to my concerns, treated me with respect, and never dismissed what I had experienced. More importantly, he took ownership of the situation even though he wasn't the manager when all of this originally happened. Wyatt worked with his technician to come up with a different repair approach. They performed Nissan's Dynamic Engine Cleaning procedure, replaced all four internal camshaft sprockets, installed new gaskets and related components, and worked with me on the cost. They even arranged transportation for me while the work was being completed. Most importantly, the van is now running properly. Customer service isn't about never making mistakes--it's about how a business responds when something goes wrong. Wyatt went above and beyond to restore my confidence, communicated with me throughout the process, and followed through on everything he said he would do. Thank you, Wyatt, for treating me fairly and working hard to earn back my trust. Because of your professionalism and commitment to making things right, I am updating my review to five stars.

I hope you will take the time to read this long review because it's a Doozie…read more My husband and I bought an Altima from this dealership in June of 2012. We took it back to this dealership (I live 65 miles away) for oil changes and any other repairs needed. It has been a wonderful car. I wanted a different vehicle that would be easier to get my wheelchair in and out of instead of a deep trunk. I stopped in at Cool Springs on Tuesday, April 20 and ended up buying a 2026 Rogue. The financing was easy (Cameron was so helpful) but everyone else told me whatever they thought would get me out of their face. Service from the Salesperson and the Sales Manager was not only poor, it was practically non-existent. I drove back to Hohenwald in the dark on Hwy 65 not knowing how to use the cruise control because no one talked to me about it but I figured it all out in the daylight) When I got home, I discovered that the salesman had put my wheelchair in the back of the Rogue as well as a box containing everything else that had been in my Altima, all on top of the floor mats and the cargo floor protector. I had to take everything out so I could get at the floor mats. I am 80 years old and after I was finished, I was hot and out of breath. While looking in the Cargo area, I discovered there was no spare tire or jack. The car doesn't come with a spare tire. This is not the fault of the dealership. This is Nissan's decision. On my way home, if I had had a flat, and opened the back to discover I didn't have a spare, I would have been. I don't have triple "A" because I have had experience changing a flat. I would have been apoplectic standing on the side of Hwy 65, waiting for a tow truck. Next day, on a phone call, the salesman told me that one man had called him terribly angry because he found out about the no spare tire the hard way. Shouldn't this have let him know that he should tell buyers about it. The sales manager tried to convince me that I had something better, a "Tire Repair Kit" so I could put a plug in the hole and the tire would be ready to go again. The repair kit doesn't come with air and if the hole were on the bottom where the tire meets the road, how would I see it. I would have to jack the car up but, I didn't have a jack either. Answer, a tow truck, an expensive alternative. The sales manager told me another lie about one of the charges on the bill ($1,495.) which I later learned was to pay for the FREE oil changes for 45,000 miles or 48 months that I would receive. Next day I had buyer's remorse and I drove back to the dealership to share my thoughts on my experience. As I said, Cameron Newton helped me get stuff straightened out but I sure wished I had not let my 2012 Altima go.

I have no idea what the reviews about *buying* cars are doing here....since this is the *service*…read morelocation. Anyway, I have nothing but positive things to say about this *service* location. I have a little BMW 3 series they've been taking care of. I go here for all my maintenance, and it's been a fair price every time, and very reliable. My car is in good hands, and I'll come back for the next service!

Great communication, service and fair pricing. I trust my vehicles are in safe and honest hands at…read moreGlobal Motorsports.

I bought a 2021 Tesla Model Y last month here. It stood out to me online because of the competitive…read moreprice. When i arrived Chip (Owner) greeted me immediately and answered all our questions. Overall The process was very smooth and so much less hassle and pain than a big dealership. We are very happy with our purchase! Nathaniel

Hybrid and Electric Cars is a top notch dealer. Purchase here with confidence. I traveled 600+…read moremiles to purchase my vehicle from here. Chip is a stand up guy and very knowledgeable about EVs and Hybrids and has many years of experience in the auto industry. He will even explain and show you how these batteries work (if you're into that type of detail). I felt 100% confident in what I was buying. The vehicle was priced fair and the transaction was quick and easy. I appreciated the fact that he took the time to help me setup the vehicle and share some best practices and tips before I left. This was the most pleasant car shopping experience I have ever had. I LOVE my Tesla Model Y LR AWD. Thank you Chip!

I just purchased a 2025 Genesis GV80 Advanced Package from Octavius Foster at the Genesis…read moredealership, and I'm absolutely blown away. From the very start, Octavius was exceptional--knowledgeable, patient, and never pushy. He took the time to answer every question and made me feel like the only customer in the dealership. The showroom itself is spotless and upscale, creating a genuinely premium experience. Patrick, the GM, also stepped in and made the process seamless--transparent about options and clearly committed to long-term customer satisfaction. Financing was straightforward, with no hidden fees or surprises. As for the GV80 itself--it's incredible. The 2.5L inline turbo delivers 300 HP and a silky-smooth ride. The tech is next level. It offers things like: highway driving assist, remote self-parking, four-zone climate control, multiple drive modes, and every imaginable safety feature. Luxuries like memory settings for seats, mirrors, and steering wheel, the Lexicon sound system, ambient lighting, built-in fragrance diffuser, panoramic roof, and even remote parking make every drive feel special. Genesis also offers one of the best warranties around: 5 years/60,000 miles basic and 10 years/100,000 miles powertrain, plus complimentary pickup and delivery for service within 50 miles. Ownership feels genuinely hassle-free. I compared the GV80 to the BMW X5, Mercedes GLE, and Infiniti QX60, and I found the GV80 beats them on luxury, technology, ride quality, and value. Hyundai has been quietly producing exceptional vehicles, and Genesis as their premium brand is finally getting the recognition it deserves--it truly belongs in the top tier. Octavio and the team made the entire process enjoyable and stress-free. I can't recommend him enough. Thanks, Octavius--you've got a customer for life!

Since purchasing my new 2025 GV80 I have had it serviced twice at Cool Springs. Both times I made…read morean appointment. Both times I would receive several text reminders to make sure I'm on time. Both appointments I was on time. And both appointments I ended up waiting 2 hours or more to get my car in. Genesis @ Cool Springs certainly does not value their customers or their customers' time. When they realized they couldn't honor the appointment, the decent thing would have been to call or text me. And when I asked why the over 2 hour delay, they act like I'm inconveniencing them. This is inexcusable.