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    Auto Pro Nashville

    3.8 (26 reviews)
    Open 8:00 am - 6:00 pm
    Updated 3 months ago

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    9 years ago

    Wow!! We received amazing customer service here! We were very happy with the deal on our new vehicle. Definitely will be back!

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    Ask the Community - Auto Pro Nashville

    Review Highlights - Auto Pro Nashville

    I was looking at new 4runners, and Wade said he could help me find one, even though they didn't have one on the lot.

    Mentioned in 6 reviews

    Read more highlights

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    Nelson Mazda Cool Springs - indoor waiting area

    Nelson Mazda Cool Springs

    (111 reviews)

    Had a very smooth experience buying a brand new vehicle recently from Nelson Mazda. I had been…read morewanting to take a look at the cx50 hybrids having driven 2 cx5s for the past 13 years. My in-laws who live locally let me drive their 2025 cx50 hybrid and I knew I had to have one. I walked in to the dealership on a random Tuesday and Drake greeted myself and my husband and happily agreed to show us the inventory and go over pricing. We were in a time crunch the first day stopping in so I searched the inventory online for the white exterior I wanted, and when it didn't pop up, I texted Drake who said he could do a dealer trade for the specific colorway I wanted. As soon as I said I was interested in proceeding, Drake went to work for me. The very next morning he texted me that my car was ready for me to pickup! It must have been fate because that was my birthday! Tate helped us close the deal because Drake's shift ended earlier than I was able to get there, but ultimately I was able to drive my new car home on my birthday. I noticed a warped all weather mat on the back seat at the time of purchase and was assured that it could be molded straight. When I got it home however, it was clear that something under the mat was uneven because it folded/warped each time the seat back was placed upright again. I took it in and despite me and my husband initially making bit of a scene, Baylor helped us get the underlying problem fixed and had his team reshape the mat so it looks brand new again. Thanks to the team at Nelson Mazda. I couldn't love my new car more.

    Updating my review for the maintenance portion only (I ended up purchasing my vehicle elsewhere…read morethrough a broker). I was very pleased with the service provided. This was my first oil change and while I was in the waiting area they sent me a video with a summary of the things they did and checked on my vehicle. I really liked that because Im a visual learner and I was able to understand what was done to my car. Customer service rep was very professional.

    Alexander Automotive

    Alexander Automotive

    (14 reviews)

    This is the first negative review I've ever written and I know how important reviews are when…read moremaking a major purchase. Please know I've done my best to write this with respect and honesty, as I have email and phone records to support my claims. My experience with Alexander Automotive was so troubling that I felt that I need warn others. Throughout the process, I was lied to, and crucial information was deliberately withheld. There are several concerns that appeared throughout the process, such as speaking negatively about another dealership (Cool Springs Toyota), but I will focus on the two major issues that is intended to help others reconsider doing business with this dealer. The first major issue was the blatant lies about the condition of the truck. Allan, the GM, assured me the Toyota Tundra I was interested in was "immaculate" with no rust. However, an inspection by another Toyota dealer revealed severe rust problems, with parts suspiciously painted over to hide the damage. The inspector went as far to say that he himself would not buy this truck. The second major issue was the withholding information about recent severe damage to the truck. When I requested the vehicle history, the CarFax report provided by Alexander Automotive omitted a recent severe accident that caused structural damage. My independent vehicle history check revealed the truck had "severe damage to the structure" from an auction purchase just a month prior. This blatant omission is deceitful and unacceptable. While their communication was prompt and polite, their deceptive practices overshadow any positives. To anyone considering buying from Alexander Automotive: beware. The lack of transparency and dishonesty I experienced were shocking. If I had trusted them, it could have caused serious financial harm to my family. If you value your money and trust, shop elsewhere. Avoid Alexander Automotive at all costs.

    Dane was outstanding and worked very hard to make the buying experience hassle free and low stress…read more Would buy from him again in a minute. You can trust these folks.

    Nissan of Cool Springs - Brake pad (no pad)

    Nissan of Cool Springs

    (147 reviews)

    I originally left a one-star review because I was extremely frustrated with how my vehicle had been…read morediagnosed and repaired. I had spent approximately $5,000 on repairs that did not resolve the issue, and after only about 6,000 miles, I was once again being told I needed a new engine. From my perspective, I felt like I had wasted a lot of money. After posting my review, the new Service Manager, Wyatt, reached out to me personally. He listened to my concerns, treated me with respect, and never dismissed what I had experienced. More importantly, he took ownership of the situation even though he wasn't the manager when all of this originally happened. Wyatt worked with his technician to come up with a different repair approach. They performed Nissan's Dynamic Engine Cleaning procedure, replaced all four internal camshaft sprockets, installed new gaskets and related components, and worked with me on the cost. They even arranged transportation for me while the work was being completed. Most importantly, the van is now running properly. Customer service isn't about never making mistakes--it's about how a business responds when something goes wrong. Wyatt went above and beyond to restore my confidence, communicated with me throughout the process, and followed through on everything he said he would do. Thank you, Wyatt, for treating me fairly and working hard to earn back my trust. Because of your professionalism and commitment to making things right, I am updating my review to five stars.

    This has to be the worst dealership around. Imagine your worst nightmare cars salesman and you'll…read morefind them here. They will quite literally walk next to your car as you're going to park and wait until you get out to start bombarding you with questions before you've even put your car in park. I came in for maintenance and that was a roller coaster by itself. I had purchased my 21' rogue from a family member who had a PMA (prepaid maintenance agreement) that I wanted to transfer. The service manager said "it was non transferable" and that was an answer straight from corporate. Well after an hour wait on the phone with Nissan of North America I got the real answer. You can transfer it and I will be doing exactly that. Now the cashier/ receptionist were very polite and kind and wanted to learn from this experience so it wasn't all bad. I also don't want to assume but I highly doubt the advisor even asked corporate. I will say once I finish my maintenance agreement I will no longer be visiting this Nissan dealership.

    Genesis of Cool Springs - Profile

    Genesis of Cool Springs

    (7 reviews)

    Since purchasing my new 2025 GV80 I have had it serviced twice at Cool Springs. Both times I made…read morean appointment. Both times I would receive several text reminders to make sure I'm on time. Both appointments I was on time. And both appointments I ended up waiting 2 hours or more to get my car in. Genesis @ Cool Springs certainly does not value their customers or their customers' time. When they realized they couldn't honor the appointment, the decent thing would have been to call or text me. And when I asked why the over 2 hour delay, they act like I'm inconveniencing them. This is inexcusable.

    I just purchased a 2025 Genesis GV80 Advanced Package from Octavius Foster at the Genesis…read moredealership, and I'm absolutely blown away. From the very start, Octavius was exceptional--knowledgeable, patient, and never pushy. He took the time to answer every question and made me feel like the only customer in the dealership. The showroom itself is spotless and upscale, creating a genuinely premium experience. Patrick, the GM, also stepped in and made the process seamless--transparent about options and clearly committed to long-term customer satisfaction. Financing was straightforward, with no hidden fees or surprises. As for the GV80 itself--it's incredible. The 2.5L inline turbo delivers 300 HP and a silky-smooth ride. The tech is next level. It offers things like: highway driving assist, remote self-parking, four-zone climate control, multiple drive modes, and every imaginable safety feature. Luxuries like memory settings for seats, mirrors, and steering wheel, the Lexicon sound system, ambient lighting, built-in fragrance diffuser, panoramic roof, and even remote parking make every drive feel special. Genesis also offers one of the best warranties around: 5 years/60,000 miles basic and 10 years/100,000 miles powertrain, plus complimentary pickup and delivery for service within 50 miles. Ownership feels genuinely hassle-free. I compared the GV80 to the BMW X5, Mercedes GLE, and Infiniti QX60, and I found the GV80 beats them on luxury, technology, ride quality, and value. Hyundai has been quietly producing exceptional vehicles, and Genesis as their premium brand is finally getting the recognition it deserves--it truly belongs in the top tier. Octavio and the team made the entire process enjoyable and stress-free. I can't recommend him enough. Thanks, Octavius--you've got a customer for life!

    Auto Pro Nashville - usedcardealers - Updated August 2026

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