Today was my first visit at Atracare and I was very pleased with the entire process. Scheduling a…read morewalk in appointment was painless. The receptionists were polite & kind. I came in for a sick visit on a Sunday and the NP, Brittany, I saw was knowledgeable and took the time to go over any concerns and was generally very pleasant. I would absolutely go back to Atracare and recommend them :)

My expierence with Atracare although brief was long enough to realize they weren't for me. A lack…read moreof privacy at check in. It's crowded at the entrance door and people can easily see your information and the two people at the front desk are preoccupied and barely look up while you're trying to figure out their electronic check in . Many of their elderly patients I'm certain have difficulty with this method of checking in. There is no medical staff that greets you other than the MD himself who performs all the pre appointment checks( BP weight etc) normally done by a nurse or assistant This actually limits the actual time spent discussing your real issues or the reason for your visit,They suggest that it gives them more time with the patient but it does not.They could spend more time doing what the patient is there for by having these things done in advance of there coming in. Bedside manner is lacking as well as thoroughness and timeliness. When having difficulty with a prescription it took 4 days for them to respond, the second time I needed a prescription after two days of not hearing from my pharmacy I called to find out that it had not been submitted but sitting on the MDs desk to review when it was he who suggested the prescription. Now a days I personally do not have enough time left in my life to wait for these people to get a handle on things. I'm certain they will work it out I just don't have the time or patience to wait

Quality of care and time management is excellent. Glad I was able to get the help I needed.read more

My wife needed help here and he did an amazing job, we were staying at our house in rehoboth, and…read morehis whole team went above and beyond even with my 2 year old running around

Dr. Robertson came highly recommended. I've seen Dr. Robertson twice and she and her staff are very…read morefriendly, professional, efficient, and take the time to listen to and address concerns. Dr. Robertson is knowledgeable about healthcare providers in the area and doesn't hesitate to make needed referrals. I'm pleased she is my primary care provider.

Great care and pt expertise. Very patient and caring…read more Office staff friendly and organized but had little knowledge of networks and fees

From the owner: Welcome to Primary Care at Atracare Health…read more I love the positive energy here at Atracare. I can't wait for our patients to come in and see for themselves. I am so proud to be joining an innovative, talented team of individuals whose vision and mission is to bring unequaled medical care to our citizens here in Sussex County. Not only is our gorgeous brand-new medical facility modern and fresh, so is our mindset. We aspire to deliver care that is top-quality and comprehensive, and we are dedicated to making it accessible, convenient and easy to navigate for your whole family. I came to Lewes to practice family medicine in 2006 after visiting my parents who had retired here and becoming smitten with the region and the community. My journey prior included an undergraduate engineering degree and medical training at the University of Pennsylvania (now the Perelman) School of Medicine and Thomas Jefferson University Family Medicine residency program, the combination to which I attribute my problem-solving and diagnostic skills. I then spent over 6 years in rural Iowa during which, out of necessity, I acquired a wide range of general medicine skills and practical knowledge. My time there included many hours as the only physician present in the ER or ICU setting. I am so fortunate to have had the training and experience to be your advocate in health...

Bob was very professional and very thorough.When I had my visit at urgent care, he was great help…read moreand even followed up with a phone call

Went in to Beebe Walk-In and was treated by Robert Barwick. He was fantastic. Very professional…read moreand has a good manner about him. If he took regular patients, I'd see him!

I had a massage here. It was out of pocket $75 for an hour. Very professional. Since it is a…read moremedical facility there is no need to tip. It is posted, but I did anyway. Massage therapist also works at a spa, I am sure it is way cheaper here than in the spa.

This is my go to place when things go wrong they get you in and they get you out. They listen to…read morewhat you say. I would recommend it to everyone.

Emergency Department and remained hospitalized for two days. This was his second admission within…read morethe past year, and my 87-year-old mother has also been hospitalized at Beebe during that time. All three experiences raised serious concerns about the care of elderly patients. My father's most recent hospitalization, however, was catastrophic. My concerns involve both the ED and his subsequent hospitalization. My father was seriously ill and medically complex, yet his care lacked the careful assessment, coordination, communication, and planning his condition required. My father has an extreme hearing deficit, and his overall condition further impaired his ability to communicate effectively, provide a reliable history, understand complex medical information, and meaningfully participate in decisions about his care. I am his Medical Power of Attorney and an experienced Nurse Practitioner. More importantly, my father explicitly told his providers to speak with me about his treatment. Despite this, I was rarely consulted about his condition, history, treatment decisions, or overall plan of care. The problems began in the ED. The physician appeared dismissive and made little effort to clarify my father's actual complaint or listen to my concerns. My father described difficulty catching his breath associated with "burping," which the physician characterized as shortness of breath and "indigestion." He had stable vital signs, an oxygen saturation of 98%, and no labored breathing. Given his cirrhosis, severe ascites, and history, I was concerned that his symptoms could reflect esophageal or upper gastrointestinal bleeding. I attempted to communicate these concerns, but they did not receive appropriate consideration. There was a lack of coordination throughout his hospitalization. It was unclear who, if anyone, was directing his care, whether providers were communicating with one another, or what the treatment plan was. For a seriously ill, medically complex 89-year-old patient, there was remarkably little coordinated, team-based planning or management. Equally troubling was the near absence of communication with family. There was no effective process to ensure that my father's designated spokesperson and MPOA was involved in his care--even after he explicitly instructed his providers to communicate with me. Severe hearing impairment is not an incidental issue in a hospitalized elderly patient. It directly affects the patient's ability to provide an accurate history, understand information, and participate meaningfully in treatment decisions. His communication limitations should have resulted in greater attention to family involvement and coordinated decision-making. After three hospitalizations involving my elderly parents, I am deeply concerned about the care Beebe provides to vulnerable elderly patients. In our experience, communication among providers has been poor, communication with family has been minimal, responsibility for the overall plan has often been unclear, and important information from family has not been adequately incorporated into care. My father deserved a careful, coordinated evaluation that accounted for his serious medical conditions, age, communication limitations, and the information available from the person he specifically designated to speak with his providers. That did not happen. These were not minor communication or customer-service problems. They were serious deficiencies in the assessment, coordination, communication, and management of a vulnerable, seriously ill elderly patient. In my father's case, the outcome was catastrophic.

My parent has been at this facility for about a year now. A few of the staff are very caring,…read morehowever, the majority of people working here are rude and incompetent including the administrators. Food is AWFUL!! Residents are constantly complaining and nothing is being done. Dietitian is worthless. Facility is old and uncared for, floors buckling, pictures on walls faded, walls need to be painted, old unmatched furniture, etc. it's truly shameful that the elderly are neglected but the owner's continue to make lots of money off of them without improving the food and facility. The Harbor Healthcare website is filled with lies. If you can find another facility, go there instead!