On a Wednesday night a few friends and myself ordered A1 while staying in Membertu, the food arrived quickly and it was pretty good. The next night I ordered from them myself and had a completely different experience.
1. The man on the phone mumbled through the conversation, you're the first line of contact with the customer, I don't care how busy you are, just pretending your enjoying the conversation won't make it last any longer.
2. the food took a little longer to arrive than usual because the man on the phone got my hotel room number wrong even though I repeated it and he parroted back the correct room number.
3. On the phone he told me my order came to $21, it wasn't until the delivery person was at my room that I found out that there is an extra charge to use the debit machine (the man I spoke with on the phone knew I was using debit and didn't mention it) and there's a $5 charge for delivery, so all this including tip (of course I still tipped, it isnt the delivery persons fault and he was a nice person) and my order came to over $30, which is way over my companies supper per diem.
4. Arguably the most important thing on this list: the food was AWFUL! I have no idea how my food could be good one night, and just terrible the next night. I could have forgiven them for the three previous things on this list if the food was good, but seriously, how do you mess up onion rings? They were so hard and stale that it exhausted my jaw to the point where I was only able to eat 1/3rd of them. The "spicy" chicken wrap was bland/tasteless, and the chicken wings were tiny and cold by the time they made it to my room.
Long story short: eat somewhere else if you're looking for a good experience (but not Kenny's, they're even worse) read more