I got locked out of my brand new office in a period of transition and the key I needed was locked…read morein the desk in the office. I called shortly after 8 am (even though the office didn't open until 8:30), and Brendan (spelling?) answered quickly, was at my office within 15 minutes, and was very kind, efficient, and professional. Although I hope not to need these types of services frequently in the future, I will call Mac's any and every time I do need service. They are awesome! Thank you, Mac's!

Went to get new barrel kays made. Didn't work. Went back had them redone still didn't work..Went…read moreback for refund, got attitude. Tried to tell me they don't give refunds, we'll I got the refund and left pissed off. I will never return.

This must be a trend. Went online and filled out the request for a quote on some lock work on my…read morehouse. That was two days ago. I am totally mystified how these businesses can remain open when they just flat out ignore people.

This should be the ONLY "Bob's" locksmith you should call! I accidentally called the wrong one. The…read moreother company lied and said they worked for Mitch. They charged me 50% more than he charges AND they took off without giving me a receipt so I could not be reimbursed by my insurance company. Mitch cares more about his customers than he does about the bottom dollar!

Absolutely incredible service! My kids had their keys stolen while we were at the gym, and the…read moreowner of Key Man Lock and Safe went so far above and beyond that I'm still blown away. He left his own workout, drove back to his shop to get what he needed, then returned late at night just to make sure my kids were taken care of. Not only did he save the day, he did it with kindness, professionalism, and zero hesitation. That kind of dedication is almost unheard of anymore. If you ever need a locksmith, THIS is the person you want to call. Reliable, trustworthy, and willing to go the extra mile (literally). I can't recommend Key Man Lock and Safe in Ogden enough--everyone should have his number saved because he's the kind of professional you'll be grateful for when life throws you a curveball. Truly amazing!

Did after hours key fobs 2 sets. A lot of money. One key will start the vehicle but non of the…read more functions work. They wouldn't send someone out to fix it. I have to find them.

Parsons has excellent service and knowledgeable staff. I was locked out of my car and they came and…read morehelped me get back in. They were also able to make me a spare key in their mobile locksmith van. It was perfect. Nathan was the locksmith that came and he was very kind. He introduced himself right off the bat and was very professional. It did take them a while to get to me, but that was due some delays elsewhere. I'm sure that varies depending on the day and the client volume. Hopefully I don't get locked out again, but if I do, I'll be calling Parsons!

He charged me $300 for a fob that Mac's would have done for $100. They are a mobile service so they…read morehave little overhead. They were recommended by GP auto and said they would give me a discount if I mentioned that. The guy didn't know anything about that but gave me a $20 discount from $320.

Came out to unlock my car even though the shift was over, didn't overcharge like most places,…read morehelped me get an extra key fob over the following week or two, at cost, for my car that was only $50 I was really happy, they took apart my car door lock to see if it was broken and didn't charge me for that either

ASSET TO COMMUNITY - Our son had the opportunity of getting locked out of his car for the first…read moretime. It was a little unique because he locked his keys, phone, and jacket in the trunk in the middle of a snowstorm. We got stood up by another locksmith (not to be named), and 2 hours went by. When we called 801-393-3306 ***ACTION LOCKSMITH*** answered to call to help - they were very kind and listened to a parent's concern to help our son get into his car. In a part of town at a construction site, it presented an excellent chance to be broken into. They jumped at the opportunity to help us out, and we were very thankful for their quick, professional assistance. AFFORDABLE SERVICE!!

First I called and left a voicemail asking for a quote for some lock work at my house. Didn't hear…read moreback so the next day I went online and filled out a request for a quote from these guys. That was three days ago. Still haven't heard from them. How do you people stay in business?

not good doesn't even come as an understatement. the guy (I won't even call him a gentleman) was…read moreextremely rude when I had asked about rekeying my car. I had lost my only key to the car. I wouldn't even say he answered the phone professionally at all.. he kept cutting me off when I tried to speak. When I was able to finally talk and tell him what was needed I got hot with "well you just want me to give you a key that won't work!?" All I was trying to ask was how much it would be to get a new key programmed since they advertise programming car keys and replacing car keys. Never again will I call this rude company.

Impressed with this place! Brought in a rare-keyed safe, and they swiftly handled it with a…read morefriendly touch. Their service is not only fast but reasonably priced. Highly recommend! I've become a regular and will keep coming back.

Devin was AMAZING & made me the correct house keys, even though I was unsure which was which!!…read moreGreat location, clean, friendly, fast service. Highly recommend!

Great showroom, with a lot of fun ideas. They have doors for every room in your house. Kids love to…read moresee these doors come a live. Adults love the function and practical use of door spaces. Very innovative company.

Oh boy, I have been very excitedly looking forward to writing this review…read more I've known what I've been wanting to do, and it's obvious that Murphy is one of the most well-known brands in this space. I first tried to reach out to a customer using the Murphy scheduling portal. My appointment was confirmed, but no one was actually there - twice. Honestly, sounded like an awesome thought, but how many people would be available for free or have the product that I was looking for? I still had questions, so I emailed. They respond - fast, and they're friendly, and helpful, and all of the good attributes. I ended up getting a free book lock (c'mon, this is why we have hidden doors, right?) which I wanted to buy anyway, so worth it. Also was a little bothered by the price tag, and after talking, it was decided that the unfinished door was the way to go - for lots of reasons (ease of shipping, ease of staining, etc). I almost immediately got a call from my Concierge - which was a nice touch. I figured that the exorbitant price tag may be worth it for this type of service. She confirmed everything, made sure I had her contact info, and then before I knew it, the parts arrived - literally within ~2 weeks. It still took me another 10ish days to stain the pieces before assembly - and then still another 2 weeks to start installing in the opening. And that's when things started to go downhill. The gap between the top of the jamb top and wall opening is off by 3". I measure my jamb, it's 79" - mind you, this is for an 82" RO. No problem, right? I'll just call my concierge - oh wait, she doesn't answer. I'll text, she responded like that last time, right? NO, STILL NO ANSWER. Ok, so I'll call customer service - no problem, get a response, they tell me what's up, we're good. Next problem, the instructions DO NOT MATCH the pre-drilled holes for the hinges, nor do the instructions show which hinge is correct. The instructions say to put the silver hinge on the bottom, which is the smaller one. Ok, so I'll try my concierge again. Guess what? NO ANSWER. Great, do some online research. Found some random homemade video online and it directly contradicted the official instructions. Then found some MurphyDoor videos online that confirmed this random video was correct. Turns out, it was the correct move. Oh and a funny tidbit - the instructions...they were 3d rendered. How do I know? Things are oddly placed - if the lines were present, it would be logical, but they're just floating there, appears that they're mounted ...off. They're not. Next problem, some parts, like the Narrow Friction Door Catch, were different. Did the instructions indicate anything? NOPE! Got creative and things worked out. Now it's time for the book latch. It's super cheap pressed wood that doesn't stand firmly, nor does it have the designs that the instructions adamantly state are on the book. Instead, it's just a solid blue box with some painted "pages." The book doesn't open like the instructions state, it's just a box. Additionally, it would have been nice to not install the standard friction door catch stopper on the threshold. The book latch stopper (per the instructions) was supposed to line up exactly with the holes I drilled. Of course they didn't, I mean, right? More new holes! Fortunately, the fresh, now unused ones, were covered. Many of the holes weren't routed/drilled out completely, so I had to spend some extra time cleaning them up. I didn't have a huge issue with this; it was moderately cathartic with the other issues I experienced. The front casing was an easy installation, but nothing in the instructions or any videos online, or really anywhere talked about the back casing. I did some thorough testing for gap checking and had to neatly cut the corner of the bottom of the vertical casing to get it to fit over the threshold. Hope this was the right thing to do, no idea! I reached out on Murphy Door's Subreddit to complain (I thought into the abyss), but Murphy actually responded. Apologized for the issues, admitted to having an updated process, but not updating the instructions, apologized for the concierge, etc. Said it'll be fixed in the future. What good does that do me though? My door is installed - I have already paid full price. None of this is good for me. Now, I know this sounds like a super negative review, and the reason it's not 5 stars is because of the above, but overall, it IS a good product. The wood is solid and the hinges are mature and look like they'll hold a pretty significant amount of weight. It's very good looking and I'm VERY excited to show it off. Just make SURE to get a brad nailer. It's my first time with one, and I'm very happy with it. Totally required for the casing installation. Ultimately, if my concierge was available, This would have been a 4 or 5 star review, but flying blind at this price and the lack of QA makes this product a travesty.