was very impressed with their customer service and more impressed with their commitment to meeting…read moremy needs. I had a very complicated request which was completely fulfilled and on time. Thanks so much!

I would avoid Apria Hospice. My experience with them was extremely disappointing and added…read moresignificant stress during an already difficult time. Rather than providing comfort and support, I found their care to be poorly coordinated, inadequately individualized, and at times clinically inappropriate. My sister had a complex medical history that included recurrent syncopal (fainting) episodes. Unfortunately, hospice staff repeatedly interpreted these episodes as signs that she was actively dying or "transitioning" without adequately reviewing her medical history or understanding her underlying condition. After one such episode, I received a call from a hospice representative through an out-of-state call center recommending that morphine be started immediately. There was no apparent clinical indication for morphine at that time, and the caller was unable to explain the rationale for the recommendation or answer basic questions. This was both unsettling and concerning. On another occasion, a hospice nurse recommended oral antibiotics for a suspected aspiration-related infection. At the time, my sister was unresponsive and not eating or drinking, making oral administration impractical. Concerned about the recommendation, I had her evaluated in the Emergency Department. No infection was found, no antibiotics were indicated, and her symptoms were ultimately attributed to another syncopal episode from which she later recovered. I was also told that all of my sister's oral medications should be discontinued, despite the fact that she was still taking medications orally and there was no clear clinical reason to stop them. This recommendation created unnecessary anxiety and confusion. The hospice chaplain's conduct was also unprofessional. Facility staff ultimately asked him not to return after he put his feet on a table and requested flowers that were being used for a resident activity. Several nurses at the care facility privately expressed concerns about the quality of hospice care they were observing and recommended that I consider changing hospice providers. By that point, my sister's condition had become increasingly unstable, and I felt that changing providers would only add more stress. She passed away later that week. What was perhaps most disappointing was the lack of follow-up after her death. Her primary hospice nurse never contacted me to offer condolences, answer questions, or provide support. As an advanced practice healthcare provider, I recognized a number of concerning issues that may not be apparent to families without medical training. Based on my experience, I cannot recommend this hospice organization.

Due to a work injury I am now on o2 , it sucks trust me. I have had to jump through hoops to go on…read moreservice I gave had two portable concentrators die in less than a month. They need to source from better companies it takes years to get hold of their customers service team the warehouse guys are great Their billing sucks and is useless

Terrible and rude. I highly recommend updating your website and communicate with the team at…read moreHorizon Medical Supply because I was told by someone at AAA they do not rent cpap machine and to try Horizon. I went to the Horizon website and called the number provided at the Horizon website.... Got the same man from AAA and told him that its the same number from AAA and Horizon like he recommended. Then when I asked him if he could provide me the number to Horizon he told me to google it and hung up!!!! I did google it you insensitive jerk and it took me to you. Hire better staff to answer your phones. You deal with people who are sick and vulnerable.

Wonderful! When I finally found AAA medical I was in a bit of a Panic. Resmed referred me to CVS, I…read morechecked Apria, and a dozen other locations. All the big stores said no or wait 3 or more days for shipping. After being on hold for an eternity. AAA Medical had the CPAP supplies that I needed in stock at a fair price. They were quick to answer the phone, knowledgeable, friendly and prompt. I am definitely giving them my business in the future and recommend them highly!

MFI is terrible because they give you an estimated delivery date when they have no idea of ever…read moregetting your medical supplies. Then, they just extend it over and over with no basis to believe when they might get it. They give you a short delivery date to get your order, then give you new dates over and over to hold your order and may go months with no real expectation of delivery. In the context of critical medical supplies, its flat dangerous and can hurt people. Then when you try to communicate with them, you can't and they just keep sending illusory expected delivery dates. Protect your loved ones! Get your medical supplies from someone else.

Poor customer service. They use AI and no one answers the phone. Are they still in business?read more

We've been using them for years for our business. Quick delivery, good value. Like everything,…read moreprices have increased, but the gloves are the best.

These guys are the worst. They make you wait forever even if you have an appointment…read more Go elsewhere.

There headquarter's doesn't know what they're doing…read more Their Pasadena office is great. They called me as soon as they recieved my authorization and said they'd put my order through to their HQ in San Diego which would call and confirm the order. Nothing but trouble from there on...played phone tag for 3 days with a customer rep "Tiffany" who confirmed my order after all the phone tag, then called me the next day saying they'd need to get an authorization...WTF? Doesn't the left arm know what the right arms doing? They only reason I was called in the first place is because LifeCare Solutions in Pasadena had recieved my authorization. Just horrible, horrible service from the San Diego office. Too bad they're pissing off all the other offices long time customers. Request a different medical equipment provider from you doctor/insurance if you can. Unless you can stand the run around and delays, DO NOT USE LIFECARE SOLUTIONS.