Came here last year for blood draw for wellness screening related to work. It was scheduled. They…read morehonored the time of the appointment. I didn't have to check in using the kiosk. I was worried because it didn't seem to be very use friendly or intuitive. I read the recent reviews and complaints about the check in process. The phlebotomist was effecient.

I am amazed that this business got 3 1/2 stars. It is hardly a customer friendly organization. They…read morehave moved heaven and earth to have a minimum number of employees, so after awhile I found myself screaming at robots.The menus they offer to move you through the line do not address my needs, and probably not those of many people. I am now in line with a 40 minute wait to ask my question. I will soon be searching for an alternative.

Entire first visit went even better than expected. Staff as well as physician were very helpful and…read moreI will return to this location and primary.

Very thorough. I'm very happy to have made a move to this clinic. I really like Dr. SOHN.read more

Diana Guillaume is the worst. She's not even a Doctor. She doesn't care for her patients. My mom…read morehas been going to her for 10 years and has not done anything for her. She's been in pain for so long. We went to Rush Hospital with a Doctor wonderful man who paid attention to all her needs. In one day he gave her X-ray,lab work and dermatologist to see. They are no good. I feel bad for the seniors that come here. They need Doctors that care for their patients needs not Nurse practitioners. I would rate a zero they don't even deserve the 1 star...

I went to the Office on Irving Park today and noticed the coffee station was rather dark. Perhaps…read moresome updated lighting would definitely help. Also, Air Freshener in the Washroom would be ideal. I also found the staff very pushy for me to join so therefore, that whole situation above mentioned makes me NOT interested in joining Oak Street Health.

The actual clinic would be a solid 4 stars, other than a fairly long wait time with an appointment…read more(waited about 35 minutes after the scheduled time) things were great. BUT. And yes I posted this on Google too because this is insane. Literally run from this medical group because their billing department is a disaster. I need a copy of a past invoice and apparently that's an impossible ask. I have emailed the clinic, emailed the billing department and spent over 6 hours on the phone (most of that on hold) over the past two days. I've worked in billing before, this request should take about 2 minutes, so I don't understand the issue and thus far no one has bothered to explain it to me either. Yesterday the agent told me it was going to be emailed after our almost 2 hour call, but nothing was received so here I am on with them again (just over an hour so far) and no resolution in sight.

So...made an appt for 8:20AM through their website. Get there around 8AM. People are standing…read morearound and waiting for the clinic to open. 10 minutes pass. Clinic is still closed. 8:15AM. Still closed. Call Jefferson Park so that we can get an appt. After having issues with the website not loading, I call their office. After a fun wrestle with the bot, I finally get in touch with a receptionist. I ask how long is the wait. She replies "Oh, it's going to be a while because we're taking in all the people from Six Corners since they're closed." I hang up. Pissed. There's no sign saying the clinic is not opening, yet somehow Jefferson Park knew they were closed! What a joke of an operation.

Quality of care has steeply gone down since they opened. Wait times are worse than going to the ER,…read moreeven after scheduling an appointment online. My last experience with the NP was awful- I came in with horrible sinus congestion, cough, headache and clogged ears, and after I explained what was going on, she looked at me and asked "why are you even here??" She reluctantly prescribed cough pearls and a nasal spray, which didn't work anyway. I ended up following up with my doctor, because symptoms didn't improve. I've never had a medical professional ask me why I'm wasting their time. If you can, go elsewhere.

Made an appointment, arrived 10 minutes early and waiting an hour without being seen. There were…read moreonly two other people in the waiting room on average while I was waiting. After an hour, I asked how long it would be before being seen and the receptionist had no idea. I left. Why have an appointment system if you have no intention of following it, especially if they weren't busy? I'll never revisit this place.

This place is super convenient and free. My daughter needed a Covid test to go back to school…read moreafter Christmas break. I was in line early Monday morning and we were in and out in 10 minutes. You have to scan the code on the door, fill out the info and save the "Thank you" code. Once you are inside you will have to show your "thank you" code or email. I never got a "thank you" so I had to re sign in and I was able to get my client number and show it to the lady. We got the results in under three hours. Very convenient and pretty hassle free. Also, FREE!

Got my Test done on Dec 30 and I haven't received my results neither has my family. The location I…read morewent to is now closed no one answers there phone. If you want fast and accurate results go elsewhere!!

DR Kwiecinski, it is my utter annoyance and disappointment that I am writing to you today. please…read moreaccept my apologies in advance for my tone and potential poor choice of words as i am clearly upset and want a resolution. after nearly 20 years of doing business with med-stop over countless carriers i have referred to you, and have personally been affiliated with, MS Agnes of your Milwaukee Ave office is simply ridiculous in her poor behavior and unprofessionalism and lack of communication. this is not the first time she has provided poor and unprofessional service and I'm just sick of it!!!!!!!!! i called in this morning, she answered, then she placed me on hold so i could wait 1 hour and 14 minutes for her to never come back to the line!!!!! then, i called the office from my cell phone, while still on hold with the initial call, just for another associate to tell me she is "with a patient" and cannot come to the phone. this is bs!!!!!! the reason for my call is my driver k.n. who tested on March 7 and, can you imagine, still no results or updates regarding the status of his test from your office as of 3/18/2022!!!!! this is very shameful and a terrible look for your company. i have had to keep contacting your office since the test date only to be told after 11 days, "oops, it was a clerical error, issues with chain of custody and after 11 days, the test will be cancelled" in these 11 days we have lost an overall gross earning of approx $17,0000!!!!!!!!!!!! who will reimburse my company for this loss????? who will pay my driver???? who will cover his per diem and lodging costs? not to mention that the clerical error began in the Bolingbrook facility with the collector who was clearly poorly trained and failed to "wet sign" the coc which now magically "can't be printed" and sent to the lab!!!!!!! this i learned after i called Bolingbrook office around march 10 and asked if they received the request from the Milwaukee Ave office, she said yes, will print, sign and send immediately. now, her printer isn't working?!?!?!?!?!?!?!?!?! is this how business is conducted????? a loss of all this money over a faulty office printer and poorly trained employees????? seriously!!?!?!?!

From the owner: General Practice, Drug and Alcohol Testing, DOT Physicals, Immigration Physicalsread more

Staff aren't very helpful. A typical medical facility would make an appointment for me (and did)…read morewithout requiring me to spend hours on the phone over weeks to prove that the procedure would be approved. It's like they've never dealt with the largest insurer in the state before - which seems strange considering what this business does.

I tried to get a Cardiac MRI and was told they don't do Cardiac MRI's!…read more Why would Blue Cross Blue Shield Insurance send me there if they don't do the procedure! Very frustrating experience when you are sick and looking for answers!