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    Alice Billman

    5.0 (2 reviews)
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    14 years ago

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    9 years ago

    Alice is a body magician. I had my first appointment yesterday and have already made an appointment for next month!

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    Cure The Pain

    Cure The Pain

    4.6(10 reviews)
    0.6 mi

    Courtney is the best. She has magic hands and knows how to find knots and release all the tension…read morein my neck. And the pressure is perfect every time. Highly recommend!

    I had a very disappointing experience with this business after purchasing a Groupon for a massage…read more In order to book the appointment, I was required to use and redeem my Groupon code upfront. I booked my appointment weeks in advance and planned my schedule around it. Shortly before the appointment, the business rescheduled me without notice to a different day that I was not available. When I explained that I could not make the new date and asked to keep my original appointment, I was told the therapist was "at maximum capacity." I even offered to pay the difference in person if needed, but they still refused to honor the original appointment. At that point, I asked to reschedule or receive a refund since the service I paid for was never provided. The business refused both options, stating it was their policy, and then stopped responding to my messages entirely. To summarize: they require Groupon codes to be redeemed just to book, then refuse to reschedule or refund if they cancel or change the appointment. I paid for a service that was never rendered and was left with no resolution. I understand protecting staff and policies, but customers should not lose their money when the business is unable to provide the service. Based on this experience, I would not recommend using a Groupon here or booking at all unless you're willing to risk losing your payment. Please see photos for proof of the exchange with the business owner.

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    Cure The Pain - Had an amazing ME day

    Had an amazing ME day

    Cure The Pain
    Cure The Pain - OMG I didn't want it to end!

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    OMG I didn't want it to end!

    The NOW Massage Long Beach - The NOW Massage Long Beach offers a space to escape the daily pressures of life through the healing benefits of massage therapy.

    The NOW Massage Long Beach

    4.8(283 reviews)
    1.2 mi
    $$
    Locally owned & operated
    Certified professionals

    Updating my review because Jamie, the owner, reached out after reading my feedback and invited me…read moreback to give The NOW another try. Wow. My second experience was night and day. Jamie recommended Louis for deep tissue work, and he was exactly what I was looking for. He was professional, thorough, and clearly very experienced. He checked in throughout the session, listened to my concerns, and knew exactly where to focus. For the first time in a long time, I walked out feeling like a completely different person. The tightness and pain I had been dealing with were significantly improved, and I finally felt like I received the deep tissue treatment I had originally been looking for. I also want to thank Jamie for being such an attentive owner. She took my feedback seriously, followed up personally, and genuinely wanted to make things right. That level of customer service is rare and says a lot about how she runs her business. I've already booked my next 80-minute massage with Louis in two weeks and am happy to remain a member. In fact, after this experience, I'd even recommend The NOW to my husband. Sometimes the true measure of a business is how they respond when a customer isn't completely satisfied. Jamie and her team exceeded my expectations, and I'm grateful she encouraged me to give them another chance.

    I want to give sincere credit to The NOW Massage in Long Beach for how they handled a difficult…read moresituation and made us feel valued as long-time members. My girlfriend and I have been members of The NOW for years! long enough that our current membership rate is no longer even available. We genuinely enjoy the brand and have continued supporting it because the experience has usually been consistent and worthwhile. Recently, we had an issue with another NOW location after a massage appointment was cancelled during a stressful emergency involving a chemical spill and mandatory evacuation orders near our home. Even though we cancelled through the app within the required timeframe, that location still removed our credits. After the situation was escalated, the Long Beach team stepped in and handled it with professionalism and care. A team member Brianna contacted us, apologized, listened to what happened, and let us know they would take care of us. That response meant a lot. She let us know that the GM/Owner Jaime knows who we are as long time members. What I appreciated most was that Long Beach did not make us feel like we were just another transaction or hide behind policy. They treated us like loyal members, acknowledged the situation, and worked to make it right. Customer service matters most when something goes wrong, and the Long Beach location showed exactly why we have stayed members for so long. We truly appreciate their follow-up, accountability, and willingness to take care of us. THANK YOU SO MUCH

    Photos
    The NOW Massage Long Beach - The NOW aesthetic incorporates raw elements and natural materials to create a chic, minimalist oasis.

    The NOW aesthetic incorporates raw elements and natural materials to create a chic, minimalist oasis.

    The NOW Massage Long Beach - Our Journey Room hallway: natural wood surfaces and exposed beams are coupled with sheep skins and rawhides.

    Our Journey Room hallway: natural wood surfaces and exposed beams are coupled with sheep skins and rawhides.

    The NOW Massage Long Beach - Escape the bustle of everyday life and recharge in our calming self-care oasis.

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    Escape the bustle of everyday life and recharge in our calming self-care oasis.

    Alice Billman - massage - Updated June 2026

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