The visit with Dr. Walton was pleasant and very short. We just get straight to the point with no…read morefrills. Instructions were given, was prescribed a few things, shot was given and then asked for a follow up. Was out the consultation room in less than 10 minutes. What I didn't have a good experience with is the company's practice and lack of professionalism when it comes to billing and insurance / credit card retention. I gave them my insurance information 5x and they still did not keep my in-network insurance on file until I asked them to charge my $40 copay the afternoon of my visit after I realized that there's definitely a copay for that visit. I called 4x before someone answered. During the call to pay my copay, it turns out the front desk person I met did not put my information in despite saying she did. What she did keep was my credit card information that they refuse to delete despite me never signing any form to justify it. This practice will try to make you sign a form that forces you to keep a payment card on file, have it charged without notification when there is a bill and forgo your right to dispute the charge if there's a discrepancy in billing. I shared the image of the form below. The front desk personnel will also hound you if you don't put your personal address and ssn on the forms. I gave them my address but the fd still refused to acknowledged that I wrote it down. I generally have payment cards stored for copayments at other practices. However, I have never had practice (or worked at a practice) that has these terms and conditions. It feels almost predatory and extremely insensitive. I understand when bills are due they are due. However, not saving my insurance information when I gave it multiple times, refusing to acknowledge I had filled the health forms online and even written down my address. Is just terrible practice as someone who also works in the medical field. I even emailed the team and offered them to submit the insurance claim myself just to ensure that it does get billed to them first. I even asked for a patient ledger once it's done cause I need to know my claim gets billed correctly. Furthermore, they do store you whole card information on their computer system and not an secure off-site institution as they claim, cause the FD on the phone confirming my copay was able to repeat the card number from front to back. Trust me this is not standard practice at medical offices or even businesses. At most the only card info a business would have is the last 4 digits of the card and it's expiration. Not the whole card's information I did not sign anything (their green agreement policy) that authorizes them to charge my card without my consent or say so cause I am not tardy on bills. (If I was why would I called 3 hours later to pay my copay immediately) But treating every new or existing patient like they are out for free service gives the impression that it's money first before your health by a long-shot. Most practices I've been to are not like this The whole fiasco about not wanting to save my insurance so they bill me directly instead cemented my experience at this practice. The doctor may be nice but the billing system and practice is definitely flawed. It's almost like they operate more like a beauty spa/ clinic than an actual medical facility for people with skin conditions. The administrative staff seem unwilling to actually do their role besides pushing you to fill out the green agreement form (pictured below), give card information and your address to ensure they can bill you instead and then send you to collections. Everything but sending the claim to insurance it seems. Definitely won't be back and will follow up to ensure they do send my claims, and would not recommend this practice to any patient needing care without the administrative stress.

I saw Dr Morss-Walton recently for Botox and an acne consultation. She was incredibly knowledgeable…read moreand thorough. She listened closely and I truly felt like she cared about my concerns. I've gone to my fair share of dermatologists and Med Spas and this was the best experience by far. The botox looks great, very natural and exactly what I asked for. I'll definitely be coming back and I know if I have any medical skin issues Dr Morss-Walton has me covered. The Union Square office is beautifully decorated and I found the front desk folks to be attentive and easy to work with. Can't wait for my next appointment!

Very inviting place. Clean and on time appts. We just wanted to check if our moles are benign and…read moresince they are. No treatment needed and my daughter loved the free sample in the waiting room. Will definitely consider in the future for elective treatment. Pricing for mole removal seems reasonable $250 includes 15 of them

Pathetic quality of doctor. I visited one of the doctors for a issue, she gave me some medication…read morethat not only didn't improve the situation but only got it worse. The doctors also have nose up in the air, they won't take time to investigate the issue properly - their attitude is just checkbox - no wonder they can't provide any decent solution. It is a waste of time, effort and money. Not recommended at all.

Just as another patient has reported, I received a notice from Sutter that Dr. Han is "no longer…read morepracticing with Sutter Health"...but the fact that they cannot offer contact information is a bit problematic at best. Hopefully someone will be able to offer her current practice contact information for all of us loyal patients.

Past treatment by Dr. Han was very very good. I have some other issues requiring her expertise but…read morehave not been able to locate where she is now working. Website indicates that her office is permanently closed. Spoke to the office staff and they indicated they don't have any forwarding phone number or information to provide. I find this to be impossible to conceive. How could Dr. Han just vanish? Please help if you have any information on where she is now practicing.

Highly skilled at tailoring advanced treatments to me -- I saw excellent results. She is my Go-to…read morecare provider.

Dr. Karhade has been the best dermatologist I've ever seen. She provided a level of care that I was…read morenot able to find elsewhere, which was a huge sigh of relief! Her dedication to patient care is truly reflected by her attention the little things, as well as the empathy she shows. I've never felt as comfortable & taken care of as I did in her office & under her care!!

I was referred to Dr. He by my Chinese-Am friend who has sensitive skin. Dr. He fixed what another…read moredermatologist did to my face. Dr. He trained at UCSF and at Cedars Sinai. My face looks good. And he doesn't push stuff on you. But the bill is always $$$.

This is a follow-up review about the laser damage caused by Andrea Austin and nurse Mary Krempa in…read moreMarch 2024.  After I posted my review in March 2025, I saw a few other prominent dermatologists, including Dr. Timothy Berger at UCSF and Dr. Matt Lewis at Stanford, last year. They are both recommended by another patient who wrote a critical Yelp review of Andrea Austin. I reached out to her through Yelp because she wrote that her doctor told her that half of his patients with neurogenic rosacea are a result of laser damage, and I suspected that it was my case as well.  Dr. Berger at UCSF confirmed that the dense tissue in my cheeks is facial edema caused by Vbeam (Mary Krempa did so many passes with a high setting meant for blood vessels next to my nose on my delicate cheeks; also, I don't think my skin could tolerate 6 Vbeam in such a short period of time). As a result, I now have neurogenic rosacea, which I never had before seeing Andrea Austin. I hardly had any rosacea symptoms even before I saw Andrea Austin (no flushing, no pain, or nothing really, just slight pinkness on my cheeks, never had to worry about the heat or coldness or whatever).   As I wrote in my previous review, I saw Andrea Austin three times after the botched Vbeam. She STILL recommended to continue Vbeam during the two appts AFTER the botched treatment, and recommended me a hydro facial after learning that I would not do any more laser at the 3rd last appt.  I saw seven other reputable dermatologists between June 2024 and December 2025 because I was determined to find out what had happened to my face. All of them acknowledged the dense tissue (diagnosed as facial edema by Dr. Berger, Dr. MacGregor --my current derm, and Dr. Lewis), and almost all of them are very sympathetic to me about what had happened to my cheeks, and they all warned me to be extremely careful with my skin.  I also reached out to Andrea Austin through the online portal after seeing a PR reply to my previous Yelp review last year, and she literally messaged me that what I have now is NOT a result of the laser under her care, and she suggested a different skin condition, which was flatly denied by Dr. Berger.  I decided to share my horrendous experience so that other people who have very sensitive skin will think twice before they choose to go BACD. Having pain and discomfort in my cheeks and not knowing what happened to my face destroyed my mental health. Even after 2 years, I can still pinch and move the dense tissue under my cheeks, which I never had before Andrea Austin. I ended up taking 2 months+ off from work, as I no longer could function due to the extreme anxiety and insomnia caused by the harm Andrea Austin and Mary Krempa inflicted on me. I never experienced insomnia or mental illnesses in my whole life until THIS. Dr. Berger told me that the nerve damage could last 7-10 years, and he told me that even he couldn't tell exactly when my skin would be back to normal. He told me the best is not to disturb the damaged nerves on my cheeks. So, please be very careful if you have laser treatment at BACD. Dr. Berger trained most of the current derms at UCSF, and he was even the interim chair of the dermatology dept at UCSF (there are 70+ derms there). He was extremely kind and knowledgeable, and took so much time to explain and answer all my questions. The experience was a stark contrast to Andrea Austin, who refused to take any responsibility for what they had done to my face. Both my current derm, Dr. MacGregor, and Dr. Lewis at Stanford highly think of Dr. Berger, and Dr. Lewis even suggested sending Dr. Berger's notes to Andrea.  I blindly trusted Andrea Austin based on my positive previous experience with Dr. Welsh, and I am paying a hefty price for the biggest mistake of my life. Andrea Austin is so sure of herself (if you see her, you will know what I mean), but what she did to me is BEYOND unethical and comprehensible. Had I continued to listen to her, she would have further destroyed and damaged my skin.  If you decide to go to Andrea Austin, you MUST keep in mind that you will never get any help from this practice when things go wrong, no matter what PR employees say.

Dr. Macgregor is the best! let me just start by writing that. I have been going to his office for…read more8 years and have never had a problem. Recently I had an appt. in February for a procedure and got the flu and called to cancel it which was fine however, whoever is in charge of scheduling decided to schedule another appt. for me without checking with me or talking to me. I guess I missed this unsolicited appt that I didn't schedule and now I'm being charged for a copay to a service I never received. The lady I talked to (I believe her name was Karla) about this was absolutely and unnecessarily rude and while I'm explaining this to her, she decides to hang up on me. Like girl! be professional. Again, everyone there has been super nice all these years and I have no idea who this person is representing Dr. MacGregor. ----------------------------- Follow up: The Staff took care of it right away! Thank you Doctor or whoever took care of it.

Truly couldn't ask for a better team to care for anything skin related. After spending 15 years…read morestruggling with psoriasis I have finally found a solution that works thanks to Dr MacGregor and Christina. I know I'm in safe, reliable hands when I visit this office. Special thanks to the front desk team who is always so friendly upon arrival!

I want to express my very sincere appreciation for Jordan Sternbach. He truly stands out for his…read moreexceptional care, professionalism, and genuine concern for his patients. The staff at the Berman Skin Institute are always kind and professional, and I consistently feel comfortable and well cared for. I trust their team completely and am grateful for the excellent experience they provide.

I want to go to this place for annual check-ups, because it's by far the most convenient for me,…read morebut the service is just appalling. They do not return calls. When you finally talk to someone, they get things flat wrong (eg, misstating when you had your last appointment, in a bid to make you come back sooner). Place is a disaster. Avoid.

Dr. Campbell diagnosed and treated my skin for mild rosacea. She also treated a stubborn brown spot…read moreon the right side of my face. She is extremely knowledgeable and very good at communicating about treatment plans. Her office staff gets a thumbs up.

If you are a brown skin patient do not bother coming to this Doctor. Apparently you are not a…read morecandidate for 95 percent of the services offered. Doctor has weird habit of closing her eyes when she speaks, very off putting. Small office, no bathroom.

Dr. Camarillo used a "freezing" technique to address some actinic kerotoses and other blemishes on…read moremy face. It is now several weeks after the treatment, and most of the blemishes are still there. It cost $350 for this "treatment," which was not covered by insurance because it is considered "cosmetic," Dr. Camarillo did not explain that the treatment would not be successful and that I might have to return for another $350 treatment. I am really disappointed. Dr. Camarillo and her staff are all very nice, but I wonder about the quality of care at her office.

I went to Dr. Camarillo for an onset of acne years ago. She breezed into the office and asked me…read moreabout my education and personal life. Then she started talking about how she and her husband live in the city and had a baby. I don't know what this conversation was supposed to accomplish but it didn't feel friendly. She then gave me a bunch of prescriptions without any explanation. I filled them (they were all very expensive), and asked the pharmacist to advise on how to use the medications. He was confused as to why I was getting all these prescriptions which, together, seemed like overkill and would irritate my skin. Surprise surprise, nothing helped. I ended up going back to otc Dr. Hauschka cleansing products which had helped me before, and bought the La Mer healing serum. Spent a fortune on useless products prescribed by this unfriendly doctor who didn't appear to care at all about helping me.