1. Alice W Lee, MD

    1. Alice W Lee, MD

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    Lehi, UT

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    Serenity Mental Health Centers - We are located in the LifeSync/Spaces/Microsoft Building on the fifth floor

    Serenity Mental Health Centers

    1.2(27 reviews)
    1.0 mi

    I've had the most spectabulous experience with Serenity. The staff is caring and so helpful. I've…read morebeen extremely impressed with their professionalism and the genuine care they have for my well being. It is extremely frustrating to get a hold of them sometimes, however, being in the midst of post pandemic, it is easy to forgive when you do get through. I was encouraged every step of the way along my road to happy and healthy mental health!! Tyler is an insurance wizard!! Hannah is the most sincerely caring people I know! TMS treatments literally have saved my life!! McKenna is so sweet and knowledgeable, I always know I'm in safe hands with her!! I enormously recommend EVERYONE who wants to be healthier in their heads to visit Serenity ASAP!! Trust them! They can help you too!!

    My psychiatrist at the Lehi location is exceptional. He is one of the rare clinicians who genuinely…read moreunderstands me, listens carefully, and treats me with respect. This rating is not directed at him. It is directed at Serenity as an organization and its centralized administrative system. After three months of treatment, many hours of appointments, and thousands of dollars in costs, I did not experience meaningful improvement in my mental health. I understand that a mental-health clinic cannot fix an unstable job situation, but I had hoped treatment would help me cope and function more effectively. Instead, Serenity's administrative problems added even more stress. Communication about leave-related records was confusing and unnecessarily vague. I was told that protected health information had been "uploaded," but no one explained where it had been uploaded, what it contained, or whether it related to my current request. I later learned that an older request had been closed and that no new request had been received. Getting a clear answer required a 53-minute phone call. During that call, I was repeatedly redirected toward crisis resources even though I clearly explained that I was calling about an administrative records issue. The experience became so overwhelming that I broke down while trying to obtain basic information. Serenity is fortunate to employ an excellent psychiatrist, but one good clinician cannot compensate for an administrative system that is unclear, difficult to reach, and unable to provide straightforward answers when patients are already under significant stress.

    Ascendant Behavioral Health

    Ascendant Behavioral Health

    2.6(9 reviews)
    1.7 mi

    So bad that they changed their name to Lifestance. Still just as bad. Scheduling is a nightmare.read more

    Unprofessional and rude…read more My sister was being seen for anxiety and depression. In the 9 months she tried to receive counseling and medication, her appointments were cancelled three times! All because the doctor was unable to make the appointment. She was also unable to receive a prescription for medication unless she had at least two counseling appointments scheduled, even when they had kept canceling. They won't accept any recommendations from counselors outside of Ascendent for medication. For someone who needed help and took the tremendous step to get treatment, she was met with hostility and inflexibility. When she needed a refill on her single prescription, she had to call 4 times over a week before she was able to talk to a person and not an answering machine. The receptionist then said that they would not be able to give her a refill until she'd had another appointment. Then my sister was told that her provider had LEFT the practice with all her records, then returned! It was disorganized and chaotic and with no apology offered for the confusion, my sister is done being offered zero help and is ready to find another provider. Hopefully one who can actually keep appointments. She does clarify that Natasha (receptionist) and Celeste (counselor) were very kind and professional. My sister was glad to have been in their care. But with all the other issues, it's just not worth it.

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    Alice W Lee, MD - naturopathic - Updated July 2026

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