My psychiatrist at the Lehi location is exceptional. He is one of the rare clinicians who genuinely…read moreunderstands me, listens carefully, and treats me with respect. This rating is not directed at him. It is directed at Serenity as an organization and its centralized administrative system. After three months of treatment, many hours of appointments, and thousands of dollars in costs, I did not experience meaningful improvement in my mental health. I understand that a mental-health clinic cannot fix an unstable job situation, but I had hoped treatment would help me cope and function more effectively. Instead, Serenity's administrative problems added even more stress. Communication about leave-related records was confusing and unnecessarily vague. I was told that protected health information had been "uploaded," but no one explained where it had been uploaded, what it contained, or whether it related to my current request. I later learned that an older request had been closed and that no new request had been received. Getting a clear answer required a 53-minute phone call. During that call, I was repeatedly redirected toward crisis resources even though I clearly explained that I was calling about an administrative records issue. The experience became so overwhelming that I broke down while trying to obtain basic information. Serenity is fortunate to employ an excellent psychiatrist, but one good clinician cannot compensate for an administrative system that is unclear, difficult to reach, and unable to provide straightforward answers when patients are already under significant stress.

Extremely disappointing and unprofessional experience. I…read moreshowed up 11 minutes late to my appointment and was refused service because I was one minute past their 10-minute late policy--a policy that was never disclosed to me when I booked. To make matters worse, they still charge a $150 "no-show" fee even though I arrived and was willing to be seen. I spoke with the manager, who said he could waive the fee "this one time," but still refused to let me see the provider I had scheduled with. As a mom of three who commuted 30 minutes to get there, this felt incredibly dismissive and inconsiderate. Since then, I've received multiple scripted voicemails from call center staff, not the actual manager, and when I answered, I was told the only way the $150 fee could be waived would be after I checked out of my next appointment--which feels manipulative and profit-driven. It's clear this place cares more about protecting their bottom line than truly helping people who are trying to take care of their mental health. Mental health care should be built on compassion and understanding--not rigid policies, call centers, and money-first attitudes. I would not recommend this practice to anyone seeking genuine care or empathy.

Please pay special attention to the multiple one star reviews for this woman! They are not…read moreexaggerating when they say she should have her business license taken away. Horrible person, horrible atmosphere, and horrible service. Alice W Lee was rude, inconsiderate, impatient and extremely entitled. I'm not sure why she decided to take a job in a service field considering her inability to care for or be kind to other people. You can get better therapy from a homeless person on the side of the road, and it would be a whole lot cheaper! I would not recommend her at all, she needs to be reported to authorities.

I am a close family member of one of her patients…read more Dr. Lee is manipulative, cold, and unempathetic, and she has no sense of care or responsibility towards her patients. She will gladly exploit people in vulnerable positions for her own gain. Her manipulation process breaks down as follows: First, she establishes that the only way to heal from whatever issue you come to her with is her holistic medicine. She clearly emphasizes that it is her and only her who can execute this process effectively, making you dependent on her care. Then, she charges ridiculous fees ($500 per HOUR) and sets unbelieveable terms (no cancellation of meetings) to trap you. Should you try to pull away or cancel treatment, she is not afraid to put fears of relapse or failure in your head to try to keep you on a short leash and thickening her pockets. Look elsewhere for effective alternative medicine with actual atruistic intentions.

Sachi is on top of things here ... she is a good social worker and maybe a hell of a psychiatrist…read more... make sure she is your contact if you ever find yourself coming here

From the owner: We specialize in clinical services.read more

So bad that they changed their name to Lifestance. Still just as bad. Scheduling is a nightmare.read more

Unprofessional and rude…read more My sister was being seen for anxiety and depression. In the 9 months she tried to receive counseling and medication, her appointments were cancelled three times! All because the doctor was unable to make the appointment. She was also unable to receive a prescription for medication unless she had at least two counseling appointments scheduled, even when they had kept canceling. They won't accept any recommendations from counselors outside of Ascendent for medication. For someone who needed help and took the tremendous step to get treatment, she was met with hostility and inflexibility. When she needed a refill on her single prescription, she had to call 4 times over a week before she was able to talk to a person and not an answering machine. The receptionist then said that they would not be able to give her a refill until she'd had another appointment. Then my sister was told that her provider had LEFT the practice with all her records, then returned! It was disorganized and chaotic and with no apology offered for the confusion, my sister is done being offered zero help and is ready to find another provider. Hopefully one who can actually keep appointments. She does clarify that Natasha (receptionist) and Celeste (counselor) were very kind and professional. My sister was glad to have been in their care. But with all the other issues, it's just not worth it.

I have been receiving addiction and mental health care from Dr. Wiet for a few years now. I first…read moregot to see her working with patients at a facility I worked at, and after leaving my job there I asked to be seen by her because I saw the quality of care, effort, and genuine passion she provided. I feel listened to, validated, held accountable, and supported in my care here, and every team member I've interacted with has been professional, kind, and efficient. This is by far the best experience I've ever had working with a psychiatrist!

I have received care for bipolar and substance abuse. I have seen the same Dr for the past 5 years…read more She is amazing and not enough can be said about what she's done for me. The receptionists are amazing ladies. They will help with anything you need. Their nurse will help with making sure medications are in order and do your blood pressure and weight. Not enough good things can be said about this place. Thank you for what you do.

great customer service especially RANDAL!!!!! He was very helpful and kind. I had trouble with my…read morepharmacy and he helped me navigate the issue. thank you Randal you are the GOAT FR FR

From the owner: Whole Mind was established to help individuals and families maximize their mental health by using…read morestate-of-the-art therapies and comprehensive treatment options. Our mission is to help you build a mind that is strong, resilient and whole. Come see why Whole Mind is different.