Amazing bed side manners and beautiful facilities. Highly recommend this office to anyone looking…read morefor excellent care

I have been patient of this office for more than 4 years, and All I can tell is that this practice…read moreis great. The staff and the doctor make me feel like a family. I am very happy and satisfied with their service. Their professionalism and quality of work is excepcional. I love Charming Smiles of Ocoee! Highly recommended

Unsafe -- the dental hygienist lost floss in my teeth. I was there for two hours. The dentist tried…read moreto dig it out, couldn't, and said if it causes issues to come back. When have you ever had a dentist do this?? Shockingly incompetent and odd. Scammy - four months after this, I was billed for unknown charges from them. They won't reply to any messages about the charges. Do they do this to everyone? Submit vague charges months later and hope people don't notice?

I left an original review but I'm not sure what happened to it. I have been putting off the dentist…read morefor over 10 years due to insurance reasons. A week ago I had EXTREME tooth pain which forced me to find an emergency dentist. On my first appointment I came in contact with Marlen (front receptionist), Michael (dental assistant), Sharon (hygienist), the doctor and of course Dawn who btw called me on a SUNDAY to confirm my emergency appointment. Overall my first visit was great, mostly x-rays and questions. I left with antibiotics for my tooth pain and an appointment in 1 week for a deep cleaning. Fast forward to today. My first deep cleaning in over 10 years. I was extremely nervous and scared but Ellie ( THE VERY BEST HYGIENIST ) explained everything before starting. She gave me options regarding numbing (I ended up only using a topical) and the entire process was amazing. I felt no pain what's so ever , she was very quick , and she made sure I was comfortable the entire time. The right side of my teeth feel 10 years younger and I'm excited to come back and get my oral health back in control. Thank you Hillcrest for treating me like family and giving me confidence in my teeth again.

Excellent service would definitely recommend Natasha was great in helping with my first time back…read moreat the dentist if anyone is looking for dentist that cares come here

I can't say enough good things about this dental office. From the moment I walked in, the staff was…read moreso kind, caring, and welcoming. Dr. Mezquia was a wonderful listener--patient, compassionate, and genuinely concerned about my comfort and care. It's clear they truly care about their patients. I left feeling well taken care of and grateful to have found such a wonderful team. I honestly couldn't recommend them more highly.

Dr. Morales was very informative and fully explained the treatment to address my discomfort and…read moreconcerns. The office and medical staff were excellent. I left with the confidence that the next steps toward my dental care plan will get the wheels turning.

We were visiting from out of town for a lacrosse tournament. My son was hit under the chin and…read moreneeded to see a dentist. I called the office in a panic because I really wasn't sure what to do. Everyone in the office was so friendly and got my son in within minutes. They accommodate us with open arm. And was able to refer us to an ortho surgeon which we were able to see that day too! Thank you to Dr. Morales and staff for opening your doors and arms to us. I highly recommend anyone in the area to visit this office.

We visited this place seeking care for my mother, who was experiencing severe tooth pain. After…read moretaking her X-rays, the dentist came in and told her she had "absolutely nothing," and that the only thing he could recommend was some pills. Even though I explained that she was still in pain, he refused to examine her mouth. He stated that, in his opinion, there was nothing else he could do and even suggested that we should go to a dentist who spoke Spanish. From the moment he walked into the room, I noticed his discomfort and lack of willingness to help, so I have no doubt that the reason he did not want to treat us properly was because we are Latina. When we went to another dentist, they immediately identified what my mother actually had and explained the treatment she needed, which is still ongoing because it is a deeper issue--not the "everything is fine, I don't see anything" we were told at this place. Additionally, the X-rays we were given could not be used, as we were told they were taken with outdated equipment that made it difficult to clearly see the condition of the tooth. In conclusion, I do not recommend this place. It is not a place where they truly care about the patient or provide professional and respectful care.

Caring, professional, skilled dentists and staff. Appreciate their acceptance of insurance and…read morethoughtful billing practices. I moved away but still continued to drive 4 hours to Orlando because of the trust I have in their care.

Best dentist office! I travel over an hour to continue to go here after moving. Clean facility. Dr…read moreBifsha is the best. Very nice staff. They are booked for months out because so many people love this place! Call them to book today!

I've been going to this dentist for a few years. The staff is really friendly from the front desk…read moreto the dentist. Everyone is very kind. Each technician easily helps put me at ease prior to my appointment. She also remembers a little bit of information about me which I appreciate. I've seen both dentists that go here and they have great bedside manner. The wait time does seem to vary anywhere from about 10 to 20 minutes. They do seem to be a pretty busy office. However they do a very thorough job so I do recommend their services. I only come here for cleaning so I can't speak on other services.

What a great dental practice! We are new to this practice; wanted someone who took our dental…read moreinsurance. They also are sedation dentists; a must for my husband. After my last dentist advised I need ANOTHER crown (4th in 4 years) wanted to see what Dr Whitehead thought. She just replaced the filling. Thank you!

The staff are always super friendly and kind here. The used to be lakemont dentistry but they moved…read moreand have since changed the name to winter park dentistry. I recognize most of the staff but there are some new ones here. All of them are friendly though. They are gentle and ask if you feel any pain throughout the processes. They recommend different care and have treatment plans. They go over the plans well and they also take time to go over any questions. It never feels rushed even when they have a lot going on but I also don't ask tons of questions so not sure. lol bbbuuuttt they have been great here so I'll continue coming for myself and my family.

Quality care at its finest. I was in the dental field for 10…read moreyears and worked with a few doctors who all referred their patients to this office, so when I needed a periodontal consultation myself, I knew just where I wanted to go! Greeted warmly by the front desk team, check-in was easy and quick. I had already finished the "paperwork" over the phone via a provided link prior to the appointment. The assistant who brought me in and took my x-ray was very welcoming and soft-handed. Dr. Roca-Mendro conducted a thorough examination, great chair side manner, listened to my concerns and addressed them all with empathy and compassion. She put me at ease regarding my possible treatment and took the time to answer questions and explain her reasonings. The office is beautiful and clean. The rooms are peaceful. The waiting room is equipped with a coffee maker and water bottles. Ample seating. Lovely team! Happy to be a patient.

1 star -- and only because I can't give zero…read more Our experience at this practice was unacceptable from start to finish. The issues began before my wife's appointment with Kimmie in the front office. She insisted our insurance wouldn't cover the CBCT scan because "my wife already had one this year." We told her that was my claim, not my wife's. Instead of checking properly, she argued with us for nearly 10 minutes, suggesting the other dentist billed incorrectly or that we just didn't remember. I ended up calling the insurance myself and then doing a three-way call with the insurance agent, who confirmed that the benefits were available for my wife. The agent also made it clear that Kimmie only looked online and did not check the correct channels to get accurate information. When my wife finally saw Dr. Ryan, she wasn't given any options -- just told "here's what needs to be done," shown a cartoon diagram of the procedure, and then redirected to other issues she wasn't even there for. He claimed her gums were "super inflamed" and that she had "tons of plaque," which was confusing because she had been seen by her regular dentist just two weeks prior and received a clean bill of health. To make matters worse, a second periodontist confirmed just days later that her gums were healthy. This makes the service seem sketchy and our right "sellsy". Next issue: getting antibiotics for an implant-tooth infection on a Friday morning. The receptionist (not the doctor) told my wife it "wasn't the implant" and acted like she didn't need antibiotics at all -- again, giving medical advice with no evaluation. This level of care -- or lack thereof -- is unacceptable. I work in the medical field. I know how insurance works. Our office always verifies benefits, but this office seems to place everything on the patient to figure out. When presenting the treatment plan, they openly said they didn't call insurance but "they'll pay something, so you'll just be excited when they do." Meanwhile, they required 35% up front, which could easily be more than what we actually owe -- leaving us to fight for a refund later. That is absolutely not how a practice should operate. We will never return and cannot recommend this office to anyone.