I recently used the car wash, purchased the top wash and; there was still bug bodies and debris left over. I asked the attendant if I could run my car through again and I was denied. I've used Costco wash in the past and, they abliged me without hesitation. I'm never using your station again. read more

"I've been coming to this gas station for the past few days, and every time I've needed to charge my phone, they've been incredibly kind and helpful. It's really made a difference, and I appreciate their hospitality!" read more

Aliso Creek Shell - Gas Stations Near Me - Aliso Viejo, California

Service and gas station are fine. Car wash is garbage plenty of other drive through ones that actually wash car effectively and dry actually gets water off car read more

went in there for service to vacuum my car put the money in try to vacuum. It didn't work very good went and told the counter person she told me I took the sign off and accused me. of taking the sign off I will tell everybody I know never to go to this one. I think her name was Gloria. read more

It smells like there's a rat problem, otherwise the employees are always friendly, and there's a good variety of energy drinks.

Price posted per gallon is not the price. They're charging just went for gas this morning and realized it's supposed to be $4.75 gallon and they're charging $5.37 a gallon. This is stealing. Imagine how much extra they make in a day pay attention to your gas pumps!! Reporting them to county read more

Like the new car wash but the Shell app will not work for me here. Works at every other Shell, but here I get pump unavailable.

Car wash was the worst I've ever been to! $12 bucks for a premium wash. i could've hosed off my car better with my garden hose. Not even even worth the $12 bucks for water on your car. And you wait for about 25 minutes if there's 3 cars in front of you. Complete rip off!!! read more

I came here to get gas and a carwash. I noticed that Jimboy Tacos used to be here and is now closed forever. The location is a little hard to drive into unless you are going the favorable way on the street. The bonus is that you get a discount of 20 cent per gallon of gas you buy off the price of a carwash. A perk if you are getting your car washed anyway. The cheapest was is $6 and is probably all anyone needs unless you are into "rain coat" or something. It gave a carwash that was fast and what one could expect from a machine. With the gas I got I paid something like $4.57 for the wash. It is about how much you want to pay and how high of a quality you want. I feel there is a disproportionate increase in car wash price and wash time for quality. With higher end places charging close to 20 dollars and minutes or more for their basic car wash. This places I got a basic car wash for a significant discount and it was fast. I was lucky there was no line. On the con side, I did drive thru, so I notice that it did feel a bit harsh but compared to the car washes I have driven through before I felt it was no more harsh than most others. Looking at it for what it was, I paid a great price for a fast drive through car wash that was good enough for older cars that have no to low risk of getting damaged because they are broken in (sort of already are sun damaged and such). I would use this car wash again with my car read more

Aliso Creek Shell - Carwash - Gas Stations Near Me - Aliso Viejo, California

me and my boyfriend wanted to stop by and grab some snacks from this location. i attempted to use the atm machine, didnt work. already kinda shitty from the start, but i grabbed some of my favorite snacks and we sat on a curb to eat and talk. i noticed that the cotton candy dippin dots taste off, and the popcorn bag i grabbed was STAPLED shut. sure, mistake on my end, i shouldve grabbed a normal bag. in my defense, i was tired and hungry. a few hours later, me and my boyfriend are both feeling ill and puking. beyond positive it was food poisoning. side note, maybe its because we're teenagers, but the guy working behind the register kept his eyes LOCKED on us. felt rather nervous even doing anything. read more

I choose zero stars for this hole unfortunately yelp says I have to choose one!! I purchased an ice cream cone went outside and discarded the wrapper into the trash I went and sat in my truck to eat it and it tasted like it was expired. I went to return it and the old man with the white hair said I couldn't return it because I took off the wrapper. I showed him that the cone was soggy and he got mad at me so I dropped it on the counter and demanded my money back it escalated to the point that around 6:30 pm on 1/24/20 he flipped me off! Who do I call? Who is this loosers boss? I want to break this mans face!! read more

2 things I went to this gas station for: car wash and to put air in my tires. For the 1st one, I stopped once I was getting too many scratches on my TLX. For the 2nd one, I got pissed once I found out the tire pressure went down on all 4 tires. The gauge is manual and does not work so no way to confirm pressure until your car's tire pressure sensor reads out the numbers. Dont mess up your day and stay away. read more

Unpolite, slow staff, rude management. Horrible car wash. I just had the horrible experience with the manager and staff at this station. I came to wash my car. Paid $9 for their Platinum wash. The left brush on the wash skipped the rear left side. I showed the result to staff and later after 15 minutes waiting for a manager. I was asked in a very unpleasant way by the rude manager not come again. They initially did not want to refund then they showed me the video from the wash and they told me that this is how it should work. Check picture how it left my windows untouched by brush. read more

This is my local, easy car wash I visit often. But, I just noticed... is this mold on the brushes and machine?? read more

Aliso Creek Shell - Gas Stations Near Me - Aliso Viejo, California

all of you are wrong about this location if you notice the manager in this location name is fernando and his the coolest guy ever not gloria dumb people reviewing the wrong location read more

BELIEVE the negative reviews. First, I think that this Shell Station gets confused in Yelp reviews with another station that is also on Aliso Creek but another 1 mile plus down the road. This review is for the station across the street from the AV Town Center. It does not have, nor ever had, JimBoy Tacos ... that is the other station. Poorly maintained pumps and lack of service. I also believe this is where my credit card info was taken for fraudulent activity. read more

I have gone to this Shell station many times for gas. and I have gotten the automatic car was a couple of times, very pleased in the past. Then today there automatic car wash automaticly screwed my hub cap and ripped it off the car. And then the attendant added to my injury saying the they do not cover car damage. never again I will never go to this station again. DO NOT USE THE AUTO CAR WASH And they know it. why else will they not pay for damage done to your car. I warned you! Bob......... read more

This all has to do with Ricardo. I have NEVER written a review in my life but feel obliged because of the disrespect I was shown. I use this shell regularly because it's close to home and offers a great cheap car wash and vacuum. I also usually buy American Spirit cigarettes as well. Today while using the vacuum I also went it to purchase my cigarettes. He asked for ID and I handed him my passport. He didnt want to touch and asked me to. I opened it . Although, passports have numerous pages and I accidentally turned it to the wrong page . Ricardo thought I was humoring him so he immediately gave me my money back and said to GET OUT. Stunned , and with a line behind me , I asked why? He kept repeating to me that I am not allowed in store and to leave . I tried to explain maybe there had been a misunderstanding but he was extremely angry and would not hear me out. I then went to my car explained to my girlfriend (who is also 25 years old) what had happened so she goes inside with her ID to buy them. He then tries to give her multiple different packs then the one I had asked her to get because he knew they were for me. Ricardo is VULGAR , RUDE , and I will certainly be telling all of my friends in aliso Laguna hills and mission viejo to avoid the movie theatre shell . Ricardo has 0 customer service skills read more

Aliso Creek Shell - Ricardos hell hole - Gas Stations Near Me - Aliso Viejo, California

I've been coming here weekly, to get gas and a car wash. The washes have gotten progressively worse. The machine drips water, worse and worse, at the end of the wash, when the dryers are supposed to be doing their job. Well tonight, the brushes completely stopped, halfway down my car, and the top brush never engaged at all. Only the spray was functioning. I went in to mention this, and was told it was because I was in the wrong spot. !!! The wash, has lights and an audible alarm, telling you when you're in the correct place, and to stop. Pretty straightforward. Been doing it weekly; as I mentioned to the clerk; and never had a problem finding the "spot". However, instead of just telling me to go back through, and that doesn't usually happen, he proceeded to basically tell me I was an idiot, and didn't know where to stop. I mentioned that it's probably not a good idea, to tell a customer who frequents your business weekly, and spends a great deal of money, that they're an idiot, and I asked for the contact info for the owner. Ricardo the clerk, refused to give me any information, and pointed to the phone number on the window, while informing me it wouldn't do any good to call it now, because he would be answering. Keep in mind, I just filled up, and purchased the top wash, as I do at least once a week. Even so, no offer to make good on it, even after Ricardo looked at my clearly still dirty car. Worst customer service EVER! If I treated my customers that way, I wouldn't have any! Thank heavens, I'm actually intelligent enough to know that I'm offering a service, and how I talk to my clients, matters. I'll be sharing my treatment, with everyone I know. Starting with you fine people, reading this review. There are plenty of car washes and gas stations, that actually value you as a customer, and treat you in that way. Give them your business instead. Bravo Ricardo. You showed how not to handle equipment malfunctions. read more

wanted to get gas. been coming to this gas station since I was little. never stole anything but somehow they have video of me stealing. won't call the cops but also denying me to show me proof I stole. liars. dont waste ur time here. They will treat you like garbage. They are only their for the money and don't care how the treat others. This happened around 1:30am February 13th 2023. And after seeing all these bad reviews I'll be sure to make sure me nor my family or friends go here again. Disgusted read more

For a gas station this one is very clean and has a nice overall look. It's location is convenient and gas prices are competitive. read more

Aliso Creek Shell - Gas Stations Near Me - Aliso Viejo, California

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I newer see so bad customer service. I try buy fuel for 60$ and use first my ralph card but there wasnt any discount and then I ask can I use shell reward card but black hear latino girl wich was wery rude and she already fast was finish transaction . Told I can use only one of them. I tell ok I want use my reward card but she told she need cancel all transaction and start over . I ask ok then please cancel and start again and she replied to me I yelled to her. I just ask normaly cancel and start again. She cancel service and didn't sell to me who many years customer of shell. gasoline !! and she told me leave I ask I wanna talk with manager but she said manager only gonna be able and of the day. I newer see so so so bad customer service. That women doesn't know how to be nice. I will call to Shell conpany and let them know how rude person she was to me read more

Horrible car wash and customer service! Paid for the platinum car wash, waited 30 minutes in line, entered the code and the screen said pull forward when ready. There was a car being washed in front of us. Waited our turn. The light never turned green. Tried to enter the code again and it wouldn't work. We waited a half an hour in that line! I was so upset. Went to speak to the lady inside and she refused to give us a refund. She kept telling us she was giving us a free car wash. I was like no we paid for this you are just giving us the code to go try again. She should have given us another code to compensate us for our time and refunded our money. I will never EVER give this place my business again! read more

Just went through the car wash and it directed me to pull in farther than I probably should have because the front of my car didn't get done and the whipping things started about 6 feet behind my car... I went inside to come complain and the lady said that my car needed to be detailed.., she wasn't listening or couldn't understand English.... now I need to call my cc company to take the charge off read more

Bad people here I'll spend my money with peoplethat are nice to me I have never left a bad review and today I am the car wash Didn't even clean my car There is other gas station with a better equipment and are nicer people I'll never go back to them againbad Mojo read more

Car Wash is terrible! Water used was not effectively treated to remove calcium, and blower was not adequate for removing water droplets, therefore my black car was left covered with white spots from residual hard water. Took me 40 minutes to remove the residue. I usually go to the Shell car wash near Pacific Park on Aliso Creek , MUCH Better! It was closed today for painting. read more

DONT HO HERE ! NICE CARS DONT WASH YOUR CAR HERE !!! I always get the highest quality gas or at washes for my brand new wrx Subaru . I literally pumped gas bought the best most expensive car wash , and the car was just out of the shop looking new . The car wash literally left superficial scratched on the roof , trunk and the sides of the car . I had to keep calling and leaving messages because the manager would never call me back . She is a Latina like me but kept arguing with me that those were not caused by the car wash . I submitted the claim report for her . She would not copy the report for my own records and she was very disrespectful . I would not waste my time as a business owner to go there physically or make a claim or bother with his if it didn't indeed happen . I make at least $75-$100 an hour with my business this was a complete waste of my time , energy and they just called me back . The guy that called me back said they inspected their machine and they found it to be not at fault ! Lol! They do damage and they clear them selves of the damage . Go figure a criminal that's investigates his own guilt and tells you he judges to be not at fault ! I couldn't get their liability insurance or their corporate office info ! Pack of rude , uneducated and insulting people ! Insulting my intelligence by called me the next day of my written complaint saying they investigated the machine in less than 24 hours when I couldn't even get a call back in two weeks ! People in this area are professionals and are not ignorant , please do a better job lying ! I will make an effort to take this as far as I can as they think this is behavior they can get away with . You could have offered to try to polish or wax the car with buffing it , but no you call me a liar ! The shop it just got fixed by has pictures and so do I from getting it back ! It was flawless ! This Shell should be closed if they can't provide Reasonable services or communication ! Your local business owner ! read more

My husband went to get gas this past Sunday. Afterwards, he went inside to buy my daughter a lemonade. He grabbed a bottle from the top shelf in the refrigerator. There is a metal plate running along the top of the door. My husband's arm came in contact with the plate. My husband was electrocuted. He dropped the bottle. When he recovered, he told the cashier what happened. The cashier apologized, and gave my husband a free Car Wash! WTH? Tuesday, I called and asked for the Corporate number. The lady hesitated. I then asked for the Regional number... she hemmed and hawed. I then asked for the Store Managers Number, that she provided. I called and explained to the Manager what happened. He said he was driving, I would have to call back in one hour. Well, of course, I called back and it goes straight to voicemail. I then left a message. Needless to say, he never returned my call, or called my husband about this very dangerous incident. Shows the lack of care and concern. I have taken the appropriate steps for an investigation and resolve to this negligence and incompetence. Be careful in this store people! read more

This place is a great gas station to stop by if you are wanting something to drink or a quick snack. Be careful around 5:30 am and 11:00 pm the local Sheriffs gas up at the end of their shift here, so you probably dont wanna be a knuckle head. read more

You will be taking your chances on a car wash here. Deserves zero stars. First time here for a car wash. About 8 cars in line, then finally my turn. Got the green light and pulled slowly forward looking for the red light. The red light NEVER came on, so I stopped my car where I thought I should, the machine started, but stalled! Waited patiently for it to start again. It never did, however the worker came over to my car and told me that I need to get in back of the LONG line again, because I didn't stop at the right spot. I explained to her that the red light NEVER came on. She completely dismissed me, said it was my fault. It was clear that their red light wasn't working and I asked for a refund, she refused. Two thumbs WAY down on this car wash. read more

Went to get gas and a car wash. The credit card machine malfunctioned and didn't give me the gas discount for buying a car wash, so I went inside. The attendant told me there was nothing he could do to help me... So basically Shell stole $$ from me. Never coming here again!!! read more

The manager here is Gloria. It is practically impossible to get her name or contact number with a question or concern. Jeremy has refused my request for Gloria's contact information three times. I don't understand why, when he works, there is a sign that says the bathroom is out of service when it is not. This is my where I get my gas, almost exclusively. No one else has had a sign that says I can't use the restroom when I am there. Today, I started by asking him why there is an "out of service" sign in front of the restroom when the restroom works. He said it's because of graffiti. In all my years of going to this gas station, I have never once seen graffiti in the restroom. When I asked him if I could have the manager's information, he refused over and over to give it to me. Instead he continued to argue until another customer came over and said, "He's not who's making the rules; it's the manager." When I agreed with her and acknowledged she was correct and followed up with the fact that he won't give me that contact information, the customer said, "Give her the manager's name!" He said, "Gloria. Gloria is her name." I thanked him and walked out as he continued to argue and speak poorly of me as I walked to my car outside the open front door. GLORIA!! Please explain to me why a gas station that sells food does not have an available restroom for customers on Jeremy's watch??? read more

I love this Shell station. For one, it has one of the best self service car washes around. Also, you can use your Ralph's rewards points to lower the gas price by 20 cents a gallon. If you buy a car wash you lower it another 20 cents a gallon. So you can save 40 cents a gallon when you get a car wash here! It puts your gas prices competitive with anyone and usually beats them all! I come here often. read more

What I like about this Shell is accessibility of the pumps. Since they're single pumps per station you can just drive in or wait when the other person is finished making it easy for everyone to come and go. The service here is always friendly and quick and there's Jimboy's Tacos attached to the gas station if you want some real food while you're there. The only downside I can think of is the prices here are usually on the high end since there isn't another gas station for a couple of blocks. read more

The employees here are ignorant jerks. I wanted a car wash but the screen was frozen. I wanted the middle eastern employee to help me but all he said to me was "what language do you speak?" So rude! read more

Pump #1 keeps clicking off when pumping gas. Prices are also very high which is why no one else is getting gas as I write this review

I have come here many times for car washes and today I got stuck inside. I don't think I did anything wrong. After the washing part I didn't see a red or green light so I waited and waited and couldn't move my car forward. I called the gas station and a lady came out to get me out of there and she was so RUDE! even if I had done something wrong she didn't need to treat me like that. She told me I broke it, they have cameras and that she needed my name and phone number. I laughed and said what?!? After a sassy conversation she said fine you can just leave. I work at a hotel and if someone called and said I'm stuck in the sauna or something.. I would not blame them whether it was their fault or not that is just bad customer service. read more

Prices are competitive and the pumps are fast. Good place to get gassed up quick! I think some of the pictures are wrong, though. This is the station with the Jack in the Box. read more

Best car wash around ! I pay $6-$9 for car wash there , always makes it so clean . I have tried places around and never got my cars nearly as clean as this place . read more

A we're hiring sign that has a phone number. I have called for 2 weeks, left a phone number and my resume and application. If you're not hiring, take down your sign. If you are hiring call back people. I am starting to wonder if you people are normal. read more