After a bit of research and a few phone calls and email exchanges with Lena and Lynn at VIA…read moreTrailways, I hired two buses for a corporate event this week and was super pleased with the experience. The buses were on time for the arrival and departure, the drivers were professional, and most of all, they kept our precious cargo (our employees) safe! I found the pricing reasonable and would absolutely work with this company again and recommend them if you're in the market for some reliable transportation for your group!

This company was awesome! Lynn was great to work with and the shuttle driver was super…read moreprofessional! Everything was on schedule and went exactly how they said it would! Affordable pricing and high quality service gets 5 stars! The shuttle was really clean and nice as well!!

Tufesa stepped up when Greyhound takes a turn with passengers in the wrong direction!…read more Greyhound is inconsistent with the service it provides to all customers, Leaving passengers stranded or scrambling to find another way to get to their destinations. Thank goodness there was a Better Alternative!!! I spoke with Sebastian who was bilingual and local in a US call center I asked if he spoken English and with a half second with clear understanding he confirmed that he spoke English. I explained to him my friends' last minute problem at greyhound. 1. He acknowledged the situation immediately and put me on hold. He came back with Clear Cut instructions and information from his direct supervisor of what Tufesa would do for the passenger. 2. I was able to merger the calls and he calmed the passenger distress with his voice with clear instructions of location and direction. Explaining where the station was and it gave him time to get to the station on 27th avenue. 3. Sebastian confirmed his ticket purchase text and said that Tufesa had plenty of room for him and other passengers. That was probably the greatest experience I've have seen of a competitor bus company. The service was clean and easy and I appreciate your empathy towards the people you serve as a service company! Give Tufesa a try when traveling abroad and remember this experience will help others know that there are alternatives other than the greyhound. Thank you again Sebastian @ Tufesa Phoenix call center!

On March 6, 2026, my daughters and I traveled from Phoenix to Nogales using Tufesa International…read moreLLC. I purchased 4 tickets through the official Tufesa app on February 20, 2026 (Receipt #1851-3109, total $168.48). At the time of purchase I selected seats 13, 14, 15 and 16 so my daughters and I could sit together, including one minor passenger. We arrived at the Phoenix terminal about two hours before departure, and at the ticket window staff confirmed that our QR codes were valid for boarding. However, when boarding began, we were suddenly told that our names were not on the passenger list. We were sent back to the ticket window even though we showed: * QR tickets * payment receipt * confirmation purchased weeks earlier We were left standing over 30 minutes while the bus was preparing to leave. During this time, an employee who identified herself only as "Alejandra" or "Alejandrina" behaved in a very rude and dismissive manner, blaming us for purchasing tickets through the mobile app and refusing to provide her full name when asked. While we were still at the terminal trying to resolve the issue, we suddenly received a notification in the system showing different seat numbers (31, 34, 27, 38) instead of the seats we originally purchased. This clearly indicates that our original seats were reassigned at the last minute. We were then forced to board with separate seats at the back of the bus, even after explaining that one passenger was a minor who needed to sit with a parent. This situation raises serious concerns regarding: * confirmed tickets not being honored * possible seat resale or overbooking * extremely poor customer service at the Phoenix location * lack of accountability from staff I have documented the incident with screenshots of the payment receipt, ticket folios, and seat reassignment, and I have submitted a formal complaint. I hope the company reviews what happened at the Phoenix terminal and ensures that confirmed reservations are respected in the future.

I just used AZ All Trans for a bus charter to CA and back and it was more than I expected. Their…read morefront office team and two drivers were energetic and passionate. They knew how to treat our group and did a fantastic job. I will use AZ All Trans for as many events as I can.

From the owner: Limousine, Airport Shuttle Bus, Tour Bus, Party's, Airport Transportation,read more

James is amazing to work with and super friendly!!! I forgot to write my review but I have used…read moreJames 3-4 times in the last year -- he has taken us to events and parties and he is always accommodating. Thank you James!! I have sent your information to others to make sure that they use you for their bus needs!

James is the absolute BEST. I have been using him to go to raves, concerts, and sporting events…read morelike WMO in the Phoenix area for nearly 5 years now. He is the first party bus service I always text as he ALWAYS provides the absolute best prices. He has always been very understanding and flexible when changes have had to be made last minute and I always trust him to get our group home safe. He is also super considerate and always brings us a big cooler on the bus with water and drinks for the ride! I have ridden with 5+ party bus companies in the area and have gotten quotes from 20+. I am telling you, if you have a group of 25 or less and you are looking for a party bus, you will not beat James and Arizona Bus Company.

Jacob was so kind and professional from start to finish. We were visiting Phoenix/Scottsdale area…read morefrom out of town and I contacted him due to his great reviews. Jacob Transportation did not disappoint! Jacob went out of his way to help us out with scheduling a ride home from a concert event on NYE so we wouldn't have to deal with the chaos of uber. Jacob/his staff were so patient with us when we had trouble locating them and gave proper directions. The car was clean, the driver was friendly, and we got to our destination safely. Jacob Transportation is definitely the best choice when visiting Phoenix/Scottsdale. I am very thankful for his exceptional customer service and will definitely use his company again if I am visiting. I highly recommend his company for all your ride share needs. Thanks Jacob!

We booked Jacob's transportation for our son's senior prom, and we are really happy we did . Jacob…read morewas very respectful and talked me through everything , he was on time and took very good care of the group of kids. thank you Jacob

Probably one of, if not the best car service in the Valley! Their prices are competitive and their…read morevehicles are always spotless and cooled when they arrive! Yossi (our driver) was very professional and definitely made the ride more enjoyable! Very knowledgeable of the Phoenix and surrounding areas, and will always go above and beyond at every opportunity! Highly recommend!!

Excellent service! On-time, professional and friendly staff and drivers! Dependable. Top notch…read moreservice every time!

Bus ride smooth. Driver was pleasant, made for a nice ride. The ride out to Barry Goldwater Range…read moreseemed so quick.

Our driver Jay was awesome ! He was our driver for the Arizona bowl and he was so kind , helpful…read moreand understanding that our cheerleaders were special needs and had certain requirements. Snoop special Stars Cheer approve . I hope we get him next year . Thank you Jay

Fantastic service and great fleet. Easy to work with and good pricing. Use Star for your next…read more"fancy car" needs!

The very best car or limo service you will find in all of Arizona. Whether getting an airport ride…read moreor heading out on the town, you will get the best service possible. The Owner (Melvin) is ethical, charges competitive rates, and hires the best drivers (Courtney & Nino recommended) around.

Yesterday afternoon 9/10/2025 at 3:20pm on the loop 202 heading north exiting on the 10 going west…read morea Gray Line bus stopped in the middle of the highway parallel next to me as I sat on the lane to exit onto the i10 going west. It was bumper to bumper traffic. This driver stopped on the middle of the highway parallel next to me with his blinker on blocking traffic behind him. As the traffic began to move so do I as I have been in this lane for already 20 mins waiting to exit and this driver began to merge into my lane as he was right next to me. He started to get into my lane parallel next to me. I blew my horn to alert the driver he is about to crash into me and he blew the horn aggressively back. He continued to merge into my lane causing me to swerve and almost hit the car in the lane to the right of me. He almost ran me off the road. Below is the pic of the bus who almost ran me off the road. I have called several times to Michelle and Laurie leaving them a message and I still have not gotten a single call back regarding this safety issue. I would not recommend this tour line as the drivers on their website states they've taken safety classes which is an obvious lie. They are not safe. They will drive you off the road not caring whether there are children in the vehicle or who they wreck into. I had my two 1 year old twins in the vehicle with me and they could have been injured if I wasn't driving safely and proactively against this aggressive bus driver from Gray Line bus tours. I will also be reporting to the better business bureau. This is a safety concern. Drivers are not allowed to stop in the middle of the highway and before merging lanes must be clear. This was NOT the case! Someone could have been injured but this reckless arrogant driver.

This was our third trip to Rocky Point Mexico with Gray Line Tours. Plenty to do and way too much…read moregreat food. Staff knows their way around and made our trip, as always. a wonderful time. Never at any time did we feel unsafe and will surely make this a regular part of our future vacation plans!