Heartland Regional hospital called a taxi for me last night. It took a little while to get there…read morebut now I completely understand why. It is the only taxi service in Williamson/Franklin County! Bless her heart, after she picked me up she had one more to get...didn't stop there! Her phone never stopped ringing the whole time! Don't know how she does it, yes she does have to turn a few down for the simple fact she's full up! She works first for the hospital and their patients such as I who was taken by ambulance. Very kind an sweet brought me from Marion to West Frankfort after another pick up an drop off....with at least 25 calls during that time. Thank you so much, very appreciated.

Now this is what i call s service . First time i have had the pleasure to use AB's cab . Verry…read morefriendly and curtis i want to say thank u for your service to the comunuty.

Phone number is not valid you can't reach them. Have tried numerous times trying to acquire a ride…read moreto a hospital and you can't reach them

Quick response for last minute e almost closing! Tom was our driver and he was polite,…read moreprofessional and accommodating. Clearly defined extra cost of waiting before we headed out. Clean car with great air on such a hot time of year! Thank you! Well done! Well done!

The van was literally falling apart. The ceiling was hanging in my face! $7 is ridiculousread more

called for a pick up they never came called back and they hung up in my face. very unprofessionalread more

This is the best taxi service in southern illinois that I have ever encountered. He is the best…read morevalue for the type of business he is.

Never available. He's trying to run a taxi service with one vehicle. If you don't schedule a week…read morein advance, you will not get a ride. But he will provide several excuses why the service sucks.

Tried to call and pay for a taxi for my girlfriend who was sick and having a hard time talking. Guy…read morewho answered the phone said if she can speak English she should call her self. I would walk before dealing with this person again.

They are horrible. I called them for a ride, and they started bitching at me accusing me of being…read moresomeone else. I then called another taxi service and got a ride because I refuse to be treated in such a way. I attempted to call them back at least 12 different times to tell them so, but I either always got a busy signal or a full voicemail. So when they finally called me me back to tell me they were there to pick us up, I tried to tell them I got another taxi because of their rude service. I literally got the through 'we got another' before they hung up on us. Absolutely terrible service. If you ever need a taxi in Carbondale, get Jet Taxi instead. They are MUCH faster and FAR more polite.

I couldn't fly out and needed someone to take my elderly parents (86 and 79yrs) to Barnes Hospital…read morefor a pre-surgery Radiation Oncology appointment. Need A Ride responded promptly to my email inquiry and immediately sent someone over. Thank you to Jennifer for her quick response and service. She drove my parents safely to St. Louis from Mt. Vernon for their overnight & appt. I was able to text and talk with Jennifer to ensure they made it to their hotel!

It waz nothing but a run around I don't know how you have a cab business at all I call this cab…read moreservice at 6pm today an got told that they could pick my boy friend up in about 20 to 30 min an Thad did Not happen so call back at 745 pm to get told that they had a drive coms in about 30 min then she would have the person. Pick him up.now I have not seen my man in 2 week an I got lie to an what business does this an iam so over ppl lie an jusf being stupid an yes I said stupid an it I'd now 1006 pm an he still has not been pick up so yez ism piss off cause no reason this kimmy girl should havd lie to me she should have jusf said you fuck business could not so it niw it to late to get another cab so I thank you kimmy for fuck my weekend up an I hope you have a real shitty night cause you deserve to have a bad weekend liks I will caused you lie you did not call me to tell nothing if I waz your boss you would not have a job an if you own it if you keep lie to ppl likd you did me you won't havd a business cause I will tell evef one how shitty an how much your lie to ppl so thank for you lie ass that why I said no you suck as a busines

Nice Good Drivers, Friendly. May Take Awhile To Get To You…read moreBut Standard For Lots Of Cab Services.

Reserved a cab and these assholes never showed up. If you aren't coming just say so. Don't not use.read more

Kind driver, professional, made sure I got to my hotel safely during a cold storm. I highly…read morerecommend them

From the owner: Benton West City Taxi Service. We are Franklin County's Preferred Taxi Cab Company. We serve…read moreBenton, West City, Zeigler, Christopher, West Frankfort, Whittington. Call Now!I opened up my taxi service in May of 2018 and we've been running strong ever since we continue to get more and more customers everyday as well as our repeat customers. I want to get people safely to their destination and help the Franklin County community stay safe, while enjoying affordable rides!