In June I applied for one of the assistant manager positions and was offered the job by Ms…read more Wainright, which I accepted. I received an email to fill out all the employment paperwork and I completed all forms within a few days. I was suppose to start the second week of July. When I called for my schedule, they said Ms. Wainright would call me back. I have not heard back from anyone. Is that how you should treat potential employees? I'm sorry to share drama like this, but people should know how they operate at the Raleigh West Marine Store!

Been trying to call for 40 minutes...phone rings 3 tines then you get a busy signal…read more So I went online to chat with a customer service rep to ask if the store is open (even though the website says they are). His reply was that there were no retail people in that could help and if I wanted to drive to the store and there is a note on the door, to let them know. It's a 45 minutes drive, so I won't do a store check for them. What company doesn't know if there store is open? All time worst response ever.

They were friendly, efficient , and a pleasure to work with. Penny understood the importance of…read moregetting our boat fixed in time for a family gathering that had been for months ahead and made sure that we were taken care of.

I am very happy with the work these folks did on my boat. I have spent thousands of dollars having…read moreother mechanics work on my boat installing my two Solix 15 fish finders, Mega live, Mega 360 and target lock over the past two years. My system never worked as designed. The other mechanics would keep my boats for weeks on end which prevented me from fishing. Took my boat to Southern Boatworks and had my boat ready in two days. Everything now works as intended. Unfortunate for me, they had to rewire my power cables and change various connections like the bus bar, fuses, ground wires to motor, etc. Not the cheapest repair but it was done right. In hindsight, this was a problem I caused by not taking it to someone who knows what they are doing. In addition, I had a problem with my trolling motor. Another Minn Kota "authorized service center" in Raleigh would only work on the trolling motor without the boat. I am too old to take all the devices (Megalive, Mega 360, target lock and hydrophone off) to say nothing about NOT being mechanically inclined. I think..... if I had taken my boat to these great people in the first place, I I would have saved a bunch of cash. I have learned my lesson and will take my boat to these professionals from now on. I highly recommend this company to others.

From the first phone call with Gregg Scofield I knew I was in good hands. 1989 Ranger 363v with a…read moreJohnson GT150 motor. Gregg went thru my motor repairing everything that needed to be repaired. He also did great work on a few items on the boat. After all of the repairs, he was able to take the boat out for a test run at Falls Lake. This is a Great feature. When I came in to pick up my boat Gregg went thru all of the repairs showing me each. This is the best place for boat and motor repairs. Ask for Gregg Scofield. Mike Johnson Raleigh, NC

Beautiful facility with a great value for all types water sports from boating to scuba diving.read more

I bought a 2014 hurricane deck boat from Hughes marine brand-new. They delivered and I love the…read moreboat. Had an absolutely great time in it until I started having some electrical problems. They did all they could to try to assist me without having me have to drive all the way back to the dealer. I live 3 and a half hours away. The owner Andy, assured me he would take care of it when I brought it in. I made the trip back with the boat and boy did they deliver. They fixed up everything and went above and beyond. David the mechanic took the time to show me what happened and what he did to solve the problem. But David didn't stop there he did several other things that he didn't have to do but did to help me out. Things are going to happen but people and business are ultimately judged by how they react to those problems. Hughes Marine has not only earned a lifetime customer, they gained a beli

From the owner: Hughes Marine Service is a boat dealership centrally located in Danville, Virginia. For over 50…read moreyears, Hughes Marine has been proud to offer Sales and Service on Smith Mountain Lake, Leesville Lake, Claytor Lake, Hyco Lake, Buggs Island Lake (also known as Kerr Reservoir), Belews Creek, and Mayo Lake.

When my older Sea Ray started cutting back during acceleration, I took it to Overby's as I had for…read more10+ years for maintenance and repairs. The mechanic working on it, who I've known for years, first tried adjusting the idling and did a full maintenance. That didn't fix the issue so I took it back to have the carburetor rebuilt. They told me it would be ready by the next time my family was coming up to the lake for the week (about two months from when I took it in). It wasn't. So we had no boat for the week. No reason given other than we haven't gotten to it yet. Then when it finally was finished, they call and tell me if I don't pick it up soon (a 4 hour round trip drive for me) they will start charging me a storage fee, even though it was their fault the boat wasn't ready on time for us to pick up and use it while we were there at the lake. When I did go and get it, it ran for an hour and then cut off. I had it towed back over there and the mechanic got it running and rode on the water with me to see what it was doing. Long story short, they couldn't fix the issue and I later sold the boat. Fast forward a couple of years later, when I try to take my new boat in for an oil change and maintenance, they tell me that I'm on "prepay" because I owe them $400 in "storage fees" for my old boat. When I explained what I describe above, the owner said that I can still bring it there and have maintenance done on a prepay basis, "if I'm that kind of person that doesn't pay his bills." As many years as I had my boat worked on there, and as I never complained about paying almost $1000 for these attempted repairs that never fixed the idling issue which ultimately forced me to sell my boat...for the owner of this business to refer to me as some kind of deadbeat takes a special kind of nerve.

The service department here took care of me big time today and saved our family vacation! Good…read morefolks! Fair price. John and Tim were AWESOME!

I'm sure they do great boat work over at graham marine sales, but the conditions the employees work…read morein isn't up to code. Their plumbing, work space, or certifications.

I honestly wish that I could give them more than 5 stars. We had made the decision to look into…read moreselling our pontoon, but were nervous about both private selling difficulties and receiving a lower offer from a dealer. After not receiving a return call from the original dealership about a buy back, we reached out to Chatlee. They took the time to speak with us and gave us a ballpark quote that let us know it was worth traveling to their location. Once we arrived, we were immediately greeted with a quick look over followed by a 30 minute wait for a more detailed exam. We were offered the high end of what was quoted on the phone which we definitely didn't expect from a dealership. The paper signing process took less than 5 minutes and we were done. We will definitely make the drive to work with them on any future boat needs. The entire process was well above seamless. And for those reading previous reviews trying to make a decision on contacting them about buying your boat, do it. The review about your boat needing to look brand new is not the case (This had me extra nervous about a crazy low offer) We took good care of our boat, but it was no where near new and we received a very fair purchase amount.

Very disappointed with my experience with Chatlee Boat. This has been one issue after another on a…read morenew boat. The livewell pumps failed, and the radar that Chatlee installed actually fell off. When the radar was reinstalled a second time, it resulted in leaks in the T-top that were not present before. The quality of the work has been unacceptable, and the attention to detail has been lacking. To make matters worse, communication has been poor throughout the process. It often took multiple phone calls just to get a return call, and getting updates on repairs was difficult. When you spend this kind of money on a new boat, you expect quality workmanship, reliable repairs, and good customer service. Unfortunately, my experience has been the exact opposite. I would not recommend Chatlee to anyone based on my experience.

Wonderful experience dealing with Steve and Rose! They returned my calls promptly and set up an…read moreappointment the same day. It was a great experience doing business with them.

Steve & Rose are good people and VERY busy at Boat Works. They can't do it all and as such, you…read moreneed to schedule in with them as soon as you can. They work hard and do good work at fair prices.