Run away from any builder that requires Brooks Flooring. Ours was installed (LVP) and NEVER…read moreCOVERED. This was during the drywalling. The floor, which we paid an additional upcharge of $14,000., looks so bad, guest ask us when we're changing the floor! There are ripples and waves, adhesive, unfinished edges and men's size 8 or 9 workbook footprints all over! Yes, they were contacted. They sent out a girl with a broom, then covered my floors with Heritage House plastic coating, ultimately costing us hundreds of dollars to get the shiny, yellowish film off our floors. That did not help. Then they sent a guy over who mopped a patch of flooring and dropped off a box of planks. Great! What's a 70+ woman supposed to do with that??? Never have we been treated with such little respect as clients. Our tile floors were supposed to have gray grout, someone decided unsealed white would be better. Now we have to regroup three bathrooms and a laundry room, as all the unsealed has yellowed Plus they put the wrong tile in the shower floors and did a very unprofessional job at that. Never ever have we seen a company with such little service, respect or appreciation for their client. They hire non English speaking installers who, by the quality of the finished product, have little or no experience or just don't care. If you want your money's worth try someone else. Yellowed. ​​

Communication between the salesman and billing person was poor. We were double charged and had to…read moremake several calls before they corrected the error.

We have had such a great experience at this store, I felt the need to share. We want to match the…read morehardwood floors in our house but unfortunately the product has been discontinued. We were very lucky to find just over half at what we needed at this store. The Manager, Bryanna Henning, could not have been any nicer or more helpful. She searched the national inventory, found what was left across their system and arranged to have it transferred so our needs were met. She was prompt, willingly went the extra mile and provided exemplary customer service. I hope her employer appreciates the gem they have in this store manager! (This business now goes by the name Lumber Liquidators)

I wrote a negative review about the Bamboo Flooring, I purchased at Lumber Liquidator due to…read morequality of the flooring. The quality of the flooring is not ok as described in my previous review. But I have to break a spear (or two) for the outstanding response from Lumber Liquidators. They really stand behind their company and their products and try to do anything to make it right. I was contacted by customer service and we went through the process of reclamation. LL and I came to a compromise which satisfied both sides. I appreciate LL to be concerned about customer satisfaction. A business can't be valued the way they sell - but the way they deal with issues. And I'm very pleased LL takes the customer serious and shows, that they want your business. I will buy again. Than you.

Excellent flooring company. Has been in the Greenville area for many years with employees that…read moreunderstand the importance of satisfied customers. Gregg knows the carpet and flooring business and is professional, courteous, accommodating and honest. Installers were experienced, efficient and respectful of our home. If you have flooring needs and want quality product and installation, look no further. We have no hesitation in recommending Lake Forest Flooring.

The staff at Lake Forest Flooring exceeded my expectations in every way. Their pricing was better,…read moretheir scheduling was on time even when I added to my original order. We purchased carpet and hardwoods. The hardwoods looked so good and were done so well, I added an additional room to my order. Maye-Webb was tremendously helpful. Thanks for everything, we love our new flooring.

The vendors that they use for installation are great, but the actual company is a mess. Paul was…read moreour point guy, however we quickly blew past several promised deadlines due to rescheduling issues, fabricator issues, and we ended up being without a kitchen since for nearly 3 weeks. Paul is very rude when attempting to navigate issues (after being unreachable when installers were given a broken sink to install), and has difficultly with communication. We had to pay to fix drywall damage after the tear out left gouges in the drywall. Overall, I had to reschedule my own meetings at work multiple times due to missed appointments, and we had a nonfunctional kitchen for 19 days. The installation guys and tile installer were great. I wish we could have used them without involving East Coast.

Will never recommend this company. I had taken the day off work to get the countertops installed…read more The crew that was there to install said that the backsplash portion must have been left behind and they would try and get someone to deliver it today since they were working in the area. I contacted Paul our sales rep... I was slightly irritated because it is difficult to get time off and my husband works 80 hours a week right now. Paul, proceeds to speak to me with a demeaning tone.. stating "well you had your husband meet me" "well you i gave up guys a good deal".... then after we hung up within minutes called my husband to tell him that I was upset. COMPLETELY UNCALLED FOR!!!! Now my husband had went to the appointment to design the cut, I wasnt able to get off of work... he said the guy that was going to do the cut explained the backsplash portion is very fragile and can break easily. So instead of Paul explaining our piece had broke. He just said that it had been located.. so I reached out a different person and asked since it had been located could we get it installed that day... she goes "well i dont think u would want us to do that we still have to polish and seal it etc" I told her I think this is where the disconnect is coming in because nobody has told me that it was broken. So she said they would have someone out there between 6-630 pm on Friday.... and if they were going to be late they would call me... my husband was working on Friday till about 1030 at night and they called him to tell them they were 10 minutes out... so my husband has to call me to tell me... at this point we are going on 8:00 at night. Nobody said we had to disconnect water for this or our faucet... so they do it... then we're going to leave without saying anything about or even that they were done... I came out because I heard the door and requested that they fix the faucet the way that it was... they also left garbage in our driveway. I have requested numerous times for a manager to call me and I have still not heard from him!!!

We had a new garage floor coated recently by Carolina Flooring Specialists. We are extremely…read morepleased with how it turned out!! The team is professional, courteous, and thorough. I highly recommend them!

We had a basement floor coated and are very pleased with how well it turned out…read more I would highly recommend them!

We needed new carpet in the master bedroom. Payton was very accommodating, patient, and helpful…read more The installers were efficient. We are very pleased with how the room turned out, especially with a brighter paint color. Would definitely recommend.

Great customer services and installers as well. Special thank you to Taylor for all of his hard…read morework.

Excellent service and installers were great. They did vinyl flooring and we love it. They needed to…read morereturn to add more flooring and did an excellent job blending it with existing flooring. Will use them again soon.

since one of their employees are gone. I had them come and look at my floor that was supposed to be…read moreparented that was repaired already less than a year ago. things have completely changed with the company and their response time was incredibly fast. they saw the damage to my floor and replaced the entire house. with a different brand. if I knew how to remove a bad review I would but I figured putting a good one up is just as good

Be careful. The customer, unfortunately, has to do the job foreman/project manager's job of…read morechecking behind every nuance of the job, to ensure he is getting what was promised. Details: Full home two-level hardwood floor re-sanding/staining/polyurethane sealing ("3 coats"). A 15k job; 7-figure value home. So, (should be always, but) extra attention to make sure all is right? No, unfortunately. Step 1: all shoe molding comes out (to be replaced new after floor work done) Step 2: floors sanded, stained, 3 polyurethane coats Step 3: new stained shoe molding installed **LAST: project manager/job foreman inspect finished project before getting payment? NOPE. PROBLEMS (x3): I followed project progress, and noted the stair-work was a day behind the rest of the floors. No worries: but I'll check stairs especially well at the end. We are told the project is done and we can walk on floors. Timing seems "too soon," and I am suspicious as to whether they put 3 poly coats on stairs. (1) I immediately notice the polyurethane coating was lacking on the two sets of stairs. Casual inspection made readily apparent that the clear coat was thinner than on the floors elsewhere. I contact owner Josh, who reiterated that he was told 3 coats were there. Josh added that "the lighting" can affect the appearance." I invited him to "re"-assess himself. He *does* offer immediately to have them put on another coat. They do this days later. (2) Then, after work done, and payment given, I inspected home with realtor. We saw several areas of uneven sheen and thickness throughout the main floor the polyurethane thickness. There appeared to be thicker areas of application, and thinner layers applied elsewhere. We reach out again, and were told that these were "uneven drying" issues. He agrees to re-apply on the main level, and they *do* follow-through. (3) Thereafter, I inspect the entire project again, and note improvement on the above two issues. I do note, *very frustratingly,* a ~24" span of a curved short wall where shoe molding was replaced. Instead of using a curved piece of shoe-molding (as had been there before), IT WAS SHODDILY REPLACED WITH TWO *STRAIGHT* PIECES of shoe-molding (see photo), with the expected gaps between the straight molding and the curved wall readily apparent. I texted owner Josh on this 3rd issue, and asked for correction and explanation. Josh would not give an explanation. Only, "we will fix it." Josh told me that I "need to talk to Patrick about when he's doing molding. What? So the company OWNER is telling the customer to coordinate the corrective work of his employees? Uh, okay. Well, "Patrick" did fix it, in the end. My realtor (who had referred them) probably gave the company heat about future referrals. So it *is* now fixed. But here are my problems with Floor Gurus: (A) when the employee was removing shoe molding, he ought to have noted the short curved wall, and SAVED the shoe molding for reuse there, OR discussed issue with job foreman for instruction, not be on "auto-pilot." Doing so would have saved the work of having to soak the wood in order to mold the piece well, etc. (B) with our two notable prior problems, the job foreman/project manager/owner should have had us "dead center" on his radar to "re"-inspect the project to insure no further mishaps. This clearly did not occur. This is top-level customer care that one ought to expect on any project, but especially for a 15k project in a 7-figure home. (C) Beyond that, the project manager or owner (Josh) should have (a) run through the home FIRST to see issues (like curved shoe molding) and instructed workman to save that piece, if apropos. These matters ought to be things they've run into before (work smarter, not harder?) AND, (b) personally inspected the job AFTERWARDS so that HE (not me and my realtor) catches the issues that arise. THEN they are managed BEFORE we note it. This clearly was NOT done. (D) When I brought this last issue up with the owner, Josh, I asked for an explanation, and expected him to validate our issues, *OWN* his mess up, and then *LEARN* from the experience, to improve his own business/employer's business. Were I him, I would have stated, "you're right on all points. We will get it all right for you, and furthermore, thank you for sharing these details with me. I will meet with the demolition (shoe molding removal) team and re-educate them on the matter. And I will be more thorough on confirming that our work in the end is of the highest standard, " or the like. Instead, Josh was defensive, and clearly did not like being called out on the issues. That's a shame for the business and potential future clients. In the end, the work is good after the corrections, but perhaps not worth going through these issues. We are selling our home, and these delays do delay the time we can put the home on the market. It was not simply an "inconvenience."