My family bought a 15K hot tub for our lake house. When ordering the hot tub, we discussed with the…read moresales man for speakers and being able to remotely turn on the hot tub. Post installation and pool school, there is no remote turn on. This was discussed with the owner and he notes that it was not in the order form and we did not read the contract closely enough. Alright? But again, we worked with a sales person and we would not know how to look for that within the sales document. Now a year later, we cannot get in the hot tub unless someone sleeps at the lake house over night and turns it on at 9 am since we cannot turn it on remotely. So, beware of the salesman. Also, at the time of purchase it was 2024, why sell anything without Bluetooth? Also we had to have two pool schools because the first person who arrived did not how to even use our salt hot tub.

I've used them for a couple of months and all the service has been very good. They come the same…read moreday each week and manage the hot tub. They did a very good purge and clean that was needed. I'll stay with them...

We've used A Quality for decades, and they have delivered excellent service…read more However, I have been going round and around with their Service department over the current condition if our pool. It is disgusting, green and cloudy. The service guys come each week and attach pictures of the pool after service, like this is normal. It might benm normal for a stock tank, but not for our pool.

Our polaris pool cleaner broke down hours before a long wk/end outta state on 10/31/24…read more Rick was attentive & proactive the minute we walked in! He discovered a few other problems, other than an initial cord tear. He was informative & personable during his repairs. In only one hour, he had the sweeper working better than ever! Many thx to this outstanding employee, who calmed an otherwise stressful situation! J Main/D Atchison

Do not use Pool Werx for anything on your pool. I've experienced a refinish and I have a big stain…read morein the bottom of the pool that they never were able to fix. We now have cracks in the coping and the grout has been falling out and it's only been a couple of years.

Frank came out to my pool to help me learn how to use my equipment and run my pool efficiently. He…read moreis incredibly knowledgeable, thorough, and extremely helpful. I found him in the facebook group he created DFW pool owners and I cant thank him enough for everything he has done and this group has done for me. I highly recommend Frank and his company for all of your pool needs. Thank you so much for everything!

The staff is always willing to answer your questions. I'm always shocked by how many people they…read morehave working at any given time, which makes them readily available for assistance. It's nice that they're close to my house.

Although I do most of my business at the Decatur location, I have to come in for supplies on…read moreoccasion! Although some of the reviews on here are sketch, these people know their pool chemicals... perhaps people have gotten some new employees on occasion. I will say their phone work needs some help, but whenever I'm in there, they are usually pretty busy. Maybe more people should come in? Who knows! The real reason for the 5 stars is the way 8 was handled by Bonnie & Clydes after Mr. Patrick Blow at A&A Installations treated me. He basically ruined my sand job, hung my liner wrong, and wasted hundreds of dollars of my water. Then he repeatedly hung up on me, and dived my calls, and refused to make it right! The team at Bonnie and Clydes helped me find a different installer, and helped me make everything correct! These guys are 5 stars in my book!

I had them come out to do just a maintenance and inspection on my pool equipment and also figure…read moreout why our spa would not heat. Aaron identified a couple of leaks and figured out the issue with the spa. All of these issues were repaired within a couple of days with high-quality and very reasonably priced. I would recommend Sunny Day Pools to anyone looking for a pool service and repair company.

My only regret is not contacting this company first. They took care of a pool that was left…read moreEXTREMELY GREEN by another company that did awful work. Sunny Day not only restored my pool, but was able to do so without draining it, which other places wanted to do even if it wasn't necessary. They repaired my plumbing lines and replaced my filter. They fixed my heater pad without insisting an entire new spa heater was needed. They arrived on time each week and took great photos of their work. AN. AMAZING. COMPANY! Honest and fair quotes. Kind people. Responsive staff. Just all around a superb company in the Fort Worth area.

This review is still in the making. I am beginning to believe customer service is not one of the…read moreimportant things they remember and they are representing Caldera Spas. I have made contact with Caldera Corporate Office. So far my experience with this company is very strained. But contacted a customer service rep there that is listening. They are dropping the ball and hesitate to give answers to the simplest questions and so far they have let this spa owner hanging... Coleman left me with the impression to go fix it myself and have ignored my other calls and messages and email. I can go into more detail after seeing if the corporate office comes to a resolve on this problem and I will finished the whole review. Some times the truth does more damage to this business reputation. Let's see if they can save it. Caldera Spa of California contacted me today; they offered a remedy and if it turns out to be true. I will completely give credit where it's due. I have hear zilch from Coleman at this time.

Our experience with Coleman has not been the greatest. I wouldn't recommend anyone else shop here…read moreeither. My parents live in Decatur and went to Grapevine to get better service and now they wish they would have gone somewhere else. We bought a 27" round above ground pool. The salesman told us it would arrive in 7-10 business day. Well, that came and went. When we called to set up installation. The pool still wasn't in and we were told it usually takes 4 weeks to arrive, by that time it was 4 weeks. So it finally gets in. We went with the installers that they recommend. BIG MISTAKE! The first thing they tell us there is going to be a $200 trip charge for coming out here ( which they could have gone further in the metroplex and probably wouldn't have charged). On the day of installation, it started raining pretty hard. They continued with the installation process. They had to finally pack up due to the rain because they lowered the pool two inches into the ground and everything was so muddy due to the rain they had to wait for it to dry before putting the dirt back in the space between the pool. Well as they were leaving, me and my mom noticed a huge bubble in the middle of the pool. But we assumed these guys knew what they were doing and that it wouldn't harm anything. Well a couple of days later they came back to complete the job and the liner is now stretched out because they left it like that. They tried to smooth out the creases on the bottom, but ultimately couldn't because the liner was stretched. Our options were to have creases on the bottom or wait for a new liner. Which would probably take another 4 weeks and that would be the end of summer. We called Coleman and spoke with the Sales Manager about this and first, he seemed to busy to even be bothered by this. It was a Friday or Saturday and he said he would call us on Monday and discuss further. We decided to just let them finish the job and discuss further with the Coleman people on Monday about our options. The installers left a huge mess! They didn't pack the dirt back around the pool, they didn't show us how to use the pump. They didn't tell us how to install the ladder. Nothing. These guys were done with us. Coleman never called us, we called them and got "Well it's no ones fault". ACTUALLY, IT IS. It's the installers fault that they recommended!! They should have stopped when it started raining... we spent all this money and our liner now has creases on the bottom. Coleman could care less about making it right. It's been two weeks and hasn't called us back. These people do not care about customer service...look elsewhere for your pool needs.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

Jay is a leak detection expert and was able to quickly assess my pool and find the leak and get it…read morerepaired. He is the guy for pool leaks. He knows his stuff and does everything himself. Some companies contract out the leak detection. Go straight to an expert and call Jay.

The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

Fast professional response. Fair price and great service. I would highly recommend. Not much more…read moreto say.

From the owner: Transform your backyard into a beautiful retreat with Texas Best Fiberglass Pools LLC in Fort…read moreWorth, TX. Call us today to learn more about our expert fiberglass pool installation and outdoor design services. * Fiberglass Pools * Pool Installation * Backyard Design * 3D Backyard Design * Outdoor Living * Custom Pool Design * Swimming Pool Contractor * Fiberglass Pool Builder * Residential Pools * Pool Construction Services * Backyard Remodeling * Outdoor Design Services

The quality or work and honesty are much appreciated. We recommend this business as they offer good…read morevalue for money.

From the owner: Call today for your Automation and Pool Equipment Upgrades!…read more Free Estimates Provided We only do repairs and no pool cleanings