Great job putting in our pool liner. 18 round above ground pool we just needed some extra sand and…read morea pad put down.

Lead time and communication were very poor. Juan promised 3-4 weeks from order (deposit) to install…read moreand it was 12. We had to chase them to near harassment. Juan offered all these little add-ons yet didn't know how they would accomplish them or didn't understand the ask. When asked about the add ons, he acted like he didn't understand the ask. (Then why did you price me for it?) They mis-measured the pool and didn't come back for weeks to get a better measurement, which delayed the fabrication and installation. This company could benefit from a better product & project manager. Maybe he knows what he's doing with the pool, but his communication and sales skills are sub par and we wish we went with another vinyl liner install company. 1/2 our summer was wasted waiting on them to just call or text us back.

I hired this company for the 2024 pool season... and then fired them. As the 2025 pool season is…read morestarting, it felt important to warn others about this company, especially new pool owners as they will attempt to take advantage of that particular point. After purchasing my home right as the summer months were upon us, there were no other companies with availability. They're unprofessional and will attempt to scam you out of your money as they attempted to charge me a starting price of $1700 to open up my pool (eventually paid another company that charged me less than $300) as they stated the pool needed a full drain with acid wash. Then they claimed that filter cleans were $135 per clean and that mine likely needed at least 3, when the company that opened my pool included it in their price. The tech also used my pool tools rather than the company's, and then the secretary/manager (TJ) took the tech's side (without any discussion) after I complained about the pool not being vacuumed (not once all summer), walls being partially brushed, water left running from the hose into the pool all night without my knowledge, and the pool overall not being cleaned properly. They didn't even bother to have a ledger stating what pool services were completed or chemical levels until after I complained. Stay away from these crooks ... You've been warned.

If you are able to hire Diamond Pools to take care of your pool needs, consider yourself lucky…read more Over the past year we have experienced inferior service and lackluster response from other pool companies in town. I called Carlos in a panic after a pool company went back on a promise to come out to take care of a pool startup process after we replastered our pool. It was imperative that we have chemicals added to our pool the day I called and Carlos, understanding the need and urgency, told me he would have someone out there that day. He had someone out within the hour. Since then, Diamond Pools has been out to oversee our startup and take care of our pool filter-- all to ensure that our family can safely swim this holiday weekend. Carlos is our pool hero. We will never use another company.

What a great experience. Our pool hadn't been resurfaced for almost 15 years so it was chipping and…read morevery rough on your feet. I received about 5 quotes and we felt Blue Coast was the best fit for our budget and the information they provided us. Communication was the best! The pool was done quickly with no issues. We are excited for warm weather so we can get in!

Tanner helped me put in the schedule for leak detection sooner than others, while everyone was busy…read moredue to the freeze. My pool was loosing over an inch of water everyday, which made the pump unable to run properly as water level was too low. Since freezing temperature continued, my pool became icy as well. Outdoor faucets got frozen so I was adding water by running a garden hose from the bathroom sink (while freezing cold outside air was coming in to my house), just to avoid getting the pump damaged from complete stop of its operation. I was desperate. So Tanner's advice over text messages even before scheduling the service really helped me relieved, as he was so responsive and answered to my questions!! He fixed the cracked return pipe in the ground for us and finally, I can sleep well without any worries. I highly recommend Leak-Tech.

Tech was very professional and courteous also very informative. Tanner diagnosed my issue in a…read moreshort amount of time. Honestly first service I felt comfortable with his diagnosis, 30 or pool owner . Rates were perfect, honest company. Highly recommend their service.

Chris has been cleaning my pool for quite a while now and I have always been so impressed with his…read moreprofessionalism, response time, and communication. But this week he went above and beyond. After a month of dealing with my home warranty and a sub par company that was giving me the run around, home warranty finally said they would give me cash for the pump replacement. Of course Chris, knowing the grief I had endured, had my problem fixed in 24 hours. I've had several good pool companies over the years and Chris is hands down the best!

Chris has been doing my pool for over a year now and I can't say enough. He turned my ugly algae…read moreinfested pool into a sparkling oasis. Thanks Chris

Fantastic work and they scheduled us quickly and completed the work cleanly and on time.read more

H&S did a great job with my full pool refinish (plaster, tile and coping). Very communicative and…read moreeven voluntarily remedied an unfortunate situation where some of the coping was damaged by tree droppings during the work. I highly recommend working with them.

This pool is over 30 years old had damaged to coping and tile was dated.The assessment of my…read moresituation was very honest. They're very forthright in their opinions on how to proceed which I appreciated and very accommodating to our schedule. I had the tile and several pieces of coping replaced. They made sure the pool was water tight. I will absolutely use them for future repairs if needed.

Highest Price, Lowest Quality: A 3.5-Year-Old Pool Falling Apart Like It's 15…read more I am writing this to warn any homeowner in North Texas considering Southernwind Pools. I made the mistake of choosing them because they were the highest-priced bid and had strong reviews. I assumed that a premium price tag guaranteed premium quality and professional oversight. I was wrong. In reality, I paid for a luxury product and received bottom-tier craftsmanship from what appear to be the cheapest possible subcontractors. The construction process during COVID was already no fun, which I am not even holding against them. What I am holding them accountable for is the systemic failure of the pool's structure since it was completed in September 2022. The "Infinite" Leak Cycle and Incompetent Service We have dealt with multiple pool leaks since the very beginning. Southernwind was so delayed and unresponsive regarding leak detection that I had to personally pay for three full leak detections out of my own pocket. Even when they finally "fix" a leak, it is a temporary Band-Aid. In late 2024, a leak reappeared in the exact same spot they had supposedly repaired just one year prior. We were losing half an inch of water every single day. As a gesture of good faith after John reached out to "solve" my issues last year, I even signed up for their pool service again. That was a mistake. I quickly found that the pool service was not actually cleaning the pool properly either. It was just another layer of high-priced, low-quality service from a company that clearly does not value its customers once the initial check clears. Substandard Masonry and Tile Failure The tile and grout work on this pool is a disgrace. The grout on the spa began cracking and deteriorating almost immediately. Grout should last for several years, yet mine didn't even last one. After I fought to get it regrouted, it failed again one year later. The tile work is even worse. It was clearly not done properly, without the necessary sealing or treatment required for a pool of this "caliber." In 2025, the tiles began rising and falling out. They were "fixed" by Southernwind, only to have the exact same failure happen again during the 2026 freeze. This time it is a disaster. My entire back panel wall is rising and failing. It is proof that the original installation was fundamentally flawed. Don't Fall for the "Management Fix" I previously wrote a negative review about these issues. The President, John, contacted me and promised to resolve everything if I took the review down. I trusted him and deleted it. That was a massive mistake. The "permanent fixes" they promised were just enough to get me to stay quiet for a few months. Now, in 2026, I am facing the exact same structural failures all over again. Do not let the "premium" branding fool you. Southernwind Pools charges luxury prices but delivers a product that falls apart in under four years. I am now 3.5 years into owning a pool that has the structural problems of a 15-year-old installation. If you value your money and your sanity, look elsewhere.

Hilarious is amazing, always friendly, very knowledgeable. when I go on my morning walk and he…read morehappens to be in the neighborhood he will call out and share his friendly greetings with enthusiastic gestures