Very friendly and honest Told us where we were at with our HVAC unit. We kind of knew already…read morebut needed another opinion. We liked the price and terms they offered. The techs that came out, were great too. Install was 4 hrs and they took all the debris and cleaned the area when they were done. Answered all our questions. I would definitely recommend M&S!!

M&S Air conditioning…read more One morning, my Mitsubishi whole-house thermostat displayed a "Replace Me" message. Since Mitsubishi and M&S are affiliated, I decided to go with M&S for the repair, as their parts are covered under a 12-year warranty. When I called "Amanda," their AI receptionist scheduled an "emergency" house call which wasn't for 7 days. Great! I informed her that the issue was the thermostat and requested that she have the technician bring the replacement part. However, the technician arrived at the end of the scheduled period on a Friday afternoon without the part. I rescheduled with "Amanda," but the next scheduled repair never materialized. After I made another call, they informed me that the part was not in stock. On the third appointment, the technician finally arrived at the end scheduled time with the part. He installed it in just 22 minutes, with a labor charge of $418. The technician also broke a fastener reinstalling the cover to the unit and taped it shut. Despite the inconvenience and the fact that M&S is a "Diamond" dealer for Mitsubishi, I will regrettably never use this company again.

The receptionist, the sales person, and the AC installers were all great to work with. They were…read morehelpful and courteous! Thanks for the great job installing our AC.

My parents have been using this company since they moved to Ocala, so my thought was, why change…read morecompanies when they have been customers for years? When the technician arrived, one of the first things he asked my mom was how she was going to pay. He then told her that he would not do the work unless she showed him some form of payment. My mom showed him the card she planned to use. I found this extremely uncomfortable and honestly a little offensive. We would not schedule an appointment to have work done if we did not have the money to pay for it. Since this happened on a Friday evening, I called the company and left a voicemail. I did receive a call first thing Monday morning from Addy, who has always been very nice and professional with us. I asked her directly about what happened, and she explained that this is how the company conducts business because they have had customers schedule appointments, have the work completed, and then not pay. She said that customers are asked to show proof of payment when the technician arrives. I thanked her for explaining and hung up. But afterward, I couldn't stop thinking about the situation. I wondered whether we would have been treated the same way if my parents lived in The Villages or in a large, expensive home. I also couldn't help but wonder whether our last name being Perez played any part in how we were approached. I understand that a business needs to protect itself from customers who don't pay. However, there are professional ways to establish payment policies before sending a technician to someone's home. If proof of payment is required from every customer, that should be clearly explained when the appointment is scheduled--not when a technician is already standing inside an elderly customer's home telling her he will not perform the work until she proves she can pay. After being loyal customers for years, the interaction left me disappointed and questioning whether we should continue doing business with this company. It probably won't make much of a difference to the company whether we choose to come back or not, but I still felt this experience was worth mentioning. Sometimes the way a policy is communicated and handled can make just as much of an impression as the service itself.

I had a complete overhaul of my duct system done in my house. Technicians Butch and Rafael arrived…read moreon time and began the work. This job was an all day event. Both of these gentlemen were outstanding. Thier detail to the job was outstanding. They did a complete design as well to my duct system. Their professionalism to job and how they worked together was outstanding. They answered and listened to all my concerns. After the job was completed they did a complete walk around the house to make sure that all the air ducts and returns were working as they should be. They also picked up and cleaned all the trash from the job. I highly recommend this company and thier staff to do any type of AC work. I have been using Fast Air going on 5 yrs now. No regrets, no issues.

I called Fast Air Heating to repair my ac, I was amazed that they would come out at 9 pm to repair…read moreit, Jared showed up and was very courteous and polite, the repairs were made and the price was very good, Thanks Jared for your help, I will definitely use this company from know on James Barnett

I cannot say enough about how professional and awesome this company is. The guys came out when they…read moresaid they would and installed my new AC system. They were honest and kind and did great work. I would recommend them highly to anyone. Their response time to my phone calls or texts was spot on.

This guy is liar, he told me the part cost 635.00 dollars when it only cost 300.00. I only found…read moreout after paying and calling the retail company the next day. He also Tried to sell me a whole new a/c unit when it wasn't needed. He is con man, do not use for any A/c repairs. I Normally don't write reviews, however I don't want anyone to make the same mistake I did. Buyer Beware!!!!!!!!!

Great experience! The tech, Todd, was great! He showed up on time and got right to work. He did…read moreeverything I needed and didn't try to push extra stuff. The cost was much better than I anticipated as well. I hope he's my HVAC tech from now on. I highly recommend this company !

Contacted the company this morning and they were at the house in a few hours. We had not used them…read morebefore but the air conditioning died when we returned from being away for the summer. It was 86° in the house and extremely humid. The trip charge is $89 and they say if you do the repair they waive the trip charge. Well, Todd F was able to find some more warranty for an electrical part that had shorted over the summer. Bottom line we paid $89 and got a complete check as well. Up and running. Use them, ask for Todd!

FAST AIR REPAIR - on a scale of one to 10, I would give them 100- as they are 10 times better than…read morethe others I got to my Florida home after a long drive from my house in Kentucky, to find my air conditioning was not working and, the temperature was 97 inside the house. Too hot to even charge my cell phone. I had called another company and literally waited over a week, " they'll be there this afternoon" , " we're having trouble getting the parts" Reminder, my house was 97° inside. I broke their contract and I called Fast Air Repair at 4 o'clock in the evening, they arrive 9 o'clock the next morning, and by 12:30 my air conditioning was up and running with a new condenser, at a very reasonable rate. The work was done quickly, professionally, and the workers were very personable as well My air conditioner now is working better than it was when it was new, at a price that beat the others!! HIGHLY RECOMMEND FAST AIR REPAIR

Hello I would not use fast air AC company in Homosassa. They charged us over 900 dollars sent a…read morewoman to fix it the next day it doesn't work I have a disabled son sitting in heat I understand my unit was old but don't just try to sell us a 13,000 unit. And because we couldn't afford it they put in a motor they the next day isn't giving any cold air out house is 84.I had other AC companies come fix it just a couple of years ago it lasted until now and that motor was only 500 dollars and worked over 2 years I'm disgusted in a new company in our town we tried to give a chance so Brooksville will be doing a whole new system for only 7,000 vs 13,000 and for a better AC...

I had a problem with one of the Woman who worked at the Crystal River location, I was very unhappy…read moreand I wrote a 2 start review, I called them again today and she apologized which I appreciated and I am changing the review to 5 starts because everybody is entitled to a bad day.

Thoroughly pleased with Bay Area! Steve came out same day when the motor went on our C/A, part was…read morein stock and resolved within 24 hours. Steve was incredibly knowledgeable, professional and courteous. Silver membership is worth every penny. Will definitely be asking for him again when a problem arises. Never feel like we are being given a high pressure sales pitch or sold on what we don't need. Always on time and really appreciate the heads up texts besides emails with a photo of the tech.

Don't waste your time or money on these guys. The company is not managed very well. I had five…read moreunits.

If you want better service for your AC needs call Sun Kool or Duncan's in Ocala. Ocala heating and…read moreAir is not being managed very well and customer service is beyond lacking.