We used All American Carpet Cleaning several times and they were top notch until this last time. The experience started great and Justin was responsive and professional plus they offer several payment methods to make things simple for the customer. However, the couches, chairs, and area rug they cleaned were dirtier after the cleaning than before they cleaned them. The area rug was so filthy I had to purchase a new one. When I reached out to Justin he blamed the stains on us, saying we left the cushions in the drying position too long. He told us to leave them for four hours and we left them overnight because they were soaking wet at six hours. Also, this theory doesn't explain the dirty rug or cushions on the back of the furniture because those cushions are not removable. In the past, Justin has come and done the cleaning, and this time we noticed he had an assistant with him (who he claims has worked with him for four years but I have never seen this person and I've used him in the last four years). Rather than cleaning, he sat on the ottoman and watched this person. Clearing they didn't know what they were doing or how to clean white linen furniture. Justin did agree to come reclean the furniture (not the rug) but we had something come up and had to reschedule. When I needed to reschedule he didn't reply to my email or offer to come another day, instead he blamed the issues on us and blocked us on Facebook, which is how we were communicating with him since he never provided a phone number. After googling the cause for this type of staining we learned linen furniture stains when it gets too wet. An experienced upholstery cleaner should know this. I did my best to communicate professionally with Justin only to be told the dirtyness was my fault and then be blocked and ignored. I recommended this company to several people but will ensure none of my family or friends use them. The biggest waste of $265! Terrible job and worse customer service. read more

Had a Confirmed appointment via messenger to have our carpet done this am between 9/11. NEVER SHOWED UP OR CALLED!! Tried calling them but, their mailbox was full!! I actually didn't even want to give them ANY STARS!! read more

Amazing job cleaning two sofas, stairs and carpet downstairs and upstairs. I told hubby why did we wait 5 years to finally clean our carpets. Everything looks amazing. So happy with the results thanks to All American Carpet Cleaning. Highly recommended!!! read more

All American Carpet Cleaning - Wish I had before pics to show, huge difference! - Carpet Cleaning Near Me

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Thank you so much for coming on New Year's Eve and leaving my carpet so clean. I thought my carpet had no solution but you guys proof me wrong. Pets stains are completely gone and zero Smell. You guys rock! Will definitely be recommending you. read more

All American Carpet Cleaning - After. Looks even better in person. Looks somewhat dark on some areas because carpet is still humid. But looks so much better. - Carpet Cleaning Near Me

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Technician used our cloth expandable hose without asking and their pressure equipment shredded our hose. Despite calling and sending numerous messages for office to contact me, there was no response back. My husband called on his phone and the owner answered his call- was rude and swore at my husband. No professionalism/no basic business etiquette and no responsibility for damaging our property. Furthermore, he left water marks on my upstairs area rugs and wood floors from his hose that he used to clean my tile- i cleaned these up myself. There are numerous companies that will clean your floors and carpet- choose one that has integrity and will respond to customers. I have reported to Better Business Bureau. DO NOT use! One star is one too many stars read more

Ty justin with all american carpet cleaning. he never fails to bring my carpet back to life

Scheduled an appointment with them and they simply never showed up. Not reliable. I do not recommend using them if you value your time.

Great Service! Scheduled an appointment for New Years Eve and AACC showed up on time. Got my Carpets and Tile serviced, looks good as new! Would recommend to anyone. I will definitely use this company again. read more

They advertise on Facebook. Made an appointment for grout cleaning. No show, wasted my time. They confirmed the appointment.

If I could give them a 0 stars I would. I shall be precise and brief. He asked us to remove all furniture that was in the way of course. We moved everything that's was in the way except the couches. We were waiting on him to inform us when to move the sofas. Instead of asking me to look at the job. He picked everything up and didn't ask us to check if he missed anything or ask us how we liked the end results. He moved on to charging us! When we went to look at the final results we were very unhappy. He informed us that he was not allowed to move furniture that's why he didn't clean under them. We understood that and asked why he didn't ask us to move them over. He lacked communication and did not work with us. He stated it was unfair for him to take out all his supplies again to clean under the sofas. What was most bothersome of the whole experience was he could had easily asked us to check the final results before he put EVERYTHING AWAY!!! He was also scheduled for 11 and arrived at 12. His overall demeanor was alright until the end he was just worried about getting paid and leaving. I'n regards of the overall job he missed a lot of spots you can clearly feel the carpet is dry and untouched while some are wet. read more

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Wasn't happy with the job the stains on my carpet still there and they were not juice or none of that kind of stains it needed mire scrubbing read more

Will absolutely use these guys again. Showed up right on time and they came out the same day I called! Good prices and my carpets came out looking better then when I moved in. Gotta have them come back and do my couches! read more

I made an appointment for today confirmed between 10-12. They were a no show never answered it's a scam took the day off work have a text message confirming the date and time tried to call several times no answer not even a return call. Took the day off so contacted my lawyer damages for the day I took of work they are a scam don't fall down this company wished I didn't even have to give a star SCAM read more

Justin did such a great job on cleaning my 15 year old carpet . Thank you so much ! Can't wait for my apartment!

I had my carpets cleaned for the first time in 7 months. I saw an ad on Facebook and fill out the All American Carpet cleaning details tab. They've reached out to me the following day. I received a quote for my studio. Fast, easy, and affordable. I will use them again. read more

I've used All American Carpet cleaning 3 times in 2020 Very professional trustworthy I recommend them my carpet looks amazing.