Ok so Ive been here a few times before and its just like any other hardware store. Lots of stuff,…read morevery organized, and employees that will help you if you cant find what you need. Today I had an issue with my car, and was unable to get the correct part to fix it in time to get my car home today. I walked over to here and told the employee what I was trying to fix, and how I was planning to do it. I wish I got his name, because he helped me find what I needed, gave me some different options and methods on how to fix my issue, and was overall very helpful. You can imagine that I wasnt in the best mood having to fix my car on the side of the road, but he definately helped make today less terrible. Honestly this is the vibe i get every time I come in here. The employees seem to actually enjoy helping, and seem to enjoy their jobs. You just dont get that everywhere, and for me it makes a big difference.

They overcharged my kids for paint that was supposed to be affordable for a school project. My…read moredaughter specifically asked for the cheapest gallon, but the staff didn't disclose the price until checkout, where it turned out to be $75 per gallon! This feels deceptive and unfair, especially since it's for a high school activity. Disappointing experience all around and shame on Connetquot High School for encouraging the students use this supply store.

I went to Ace Hardware on June 23, 2022, my husband asked me to go for him, I went with a plumbing…read morequestion, not knowing what I was talking about, I asked for help and a worker said I'll get Dan, he knows everything, I spoke with Dan, who was so willing to help me with my plumbing question, he went above and beyond helping me. He set me up with everything I needed to take care of the plumbing issue we were having, with Dan's help my husband was able to fix the problem within ten minutes, I can't say enough about Ace Hardware in Smithtown, but I can surely say Dan is the Man for all your hardware needs. Nancy S

PTry to use a coupon and get so confused that your head spins and the cashier is confused as well…read more I have to say that she was extremely nice but I felt bad for she was confused by the coupon. First, I bought weed b gone...oops wrong one, my fault. I saw the brand, wrong size. Second coupon $5.00 off a $20 purchase.....but wait......don't buy green egg woodchips (****) That's what comes up, an asterisk which means that it didn't qualify.....what? So now I was 2cents short. But thank you to the wonderful cashier, she did the right thing. So.....5 stars to the cashier 1 stars to a store which makes you jump through hoops to use a coupon. Come on now! So, average 2.5 stars, I gave 3 because of the sweet cashier!

I used this store in the past,it has since gone down hill. I went in for a return and was given an…read moreattitude by one of the old men. I am hard of hearing and was given an attitude with hand gestures when i asked him to repeat himself. I will never come here again, and it's a shame it's down the street from me. I would rather drive 10 minutes to ACE hardware (a commerical store) than support this store again. You guys lost a customer. All these negative reviews about the employees aren't coincidence. Trust me. Go to ACE or Home Depot instead.

Horrible service can't be bothered helping you as well as priced higher than ace hardware. Take…read moreyour business to Ace plus the owner is a real jerk!

Excellent customer service to women Very helpful…read moreAccessible Fair pricing Clean, organized store with welcoming staff. Many selections to choose from and options given Grateful 4 the assistance

A great old time hardware store. They don't make them like this any more. Their service is…read moreunbelievably helpful, knowledgeable, and thoughtful. They seem to have just about anything you could want. This place is the best.

The team at Ace is always helpful and friendly. Specifically Vinnie always puts a smile on your…read moreface at checkout. Today I have to call out Keith who was leaving for the day and walking to his car. He recognized me from helping me in the past and offered to help. He walked me back into the store to get the exact plumbing part I needed...which worked perfectly.

Customer service could not be worse. It used to be excellent under the previous owner, but not…read moreanymore. Prices are beyond outrageous, the staff has absolutely zero knowledge of their products (which are very poor quality these days - and the store does not stand by their products), and no proper understanding of service, not to mention a lazy, very unpleasant attitude, and no regard for longtime loyal customers who now are former customers. Take your business to Home Depot or literally anywhere else, if your money and your self respect matter at all to you. I certainly won't be back, after all these years.

have what you need for a fair price . if you don't see it just ask. they have a lot of back rooms…read morestock

Owners are so kind and helpful, and they have everything! Love this hardware store- definitely…read moresupport this place over corporations any day!

It's been my go to place, for well, three generations their. They haven't failed me yet. Don't…read moresave $1 by going to the big guys. Lot's of pros go there because the big guys don't have the odd fitting etc.

Absolutely great store, staff are very knowledgeable, always friendly, usually have whatever I need…read moreto purchase, absolutely would recommend stopping in if you're looking for hardware store items, if they don't have what you want they can order it, fantastic store, massively prefer shopping here instead of home Depot

Every time I walk into a store, I always keep in mind how I am greeted. I walked in on Friday…read morelooking for gardening supplies and was greeted kindly by a young man. He came around the corner to help me out and ask if there was anything else I needed. Definitely will be returning.

Very nice customer service. The people who work there always help me find the things I need. They…read morehave a great membership program that mails you coupon once in a while. They also let you order online to pick up in store.