The team at Ace is always helpful and friendly. Specifically Vinnie always puts a smile on your…read moreface at checkout. Today I have to call out Keith who was leaving for the day and walking to his car. He recognized me from helping me in the past and offered to help. He walked me back into the store to get the exact plumbing part I needed...which worked perfectly.

Customer service could not be worse. It used to be excellent under the previous owner, but not…read moreanymore. Prices are beyond outrageous, the staff has absolutely zero knowledge of their products (which are very poor quality these days - and the store does not stand by their products), and no proper understanding of service, not to mention a lazy, very unpleasant attitude, and no regard for longtime loyal customers who now are former customers. Take your business to Home Depot or literally anywhere else, if your money and your self respect matter at all to you. I certainly won't be back, after all these years.

I used to think this place was the best and if you wander around the store the sheer diversity of…read moreproducts is outstanding. BUT, twice now I have spoken to the guy behind the "Customer Help" desk and have been extremely disappointed in his attitude, willingness to help, arrogance and appearance that his hated his job and didn't want to be there. His face even turned RED as I was asking my question. What is it that differentiates this place from Lowes/Home Depot? It's SERVICE!!!! If there is NO difference why should I go there especially if they have a bad attitude! The miserable guy should stay away from the public. I left the store that day saying well that's the last time I'll come here!

Customer service rep is very knowledgeable and helpful. Recently purchased a chain for a chainsaw…read morehere. They had tons of varying merchandise, and specific tool accessories that I could not find elsewhere at hardware stores like Brinkmann. Would recommend to anyone.

Polite staff. A little pricy on most items but good selection of basic hardware needs. I'd rather…read morebuy from costellos than keep feeding Amazon wal mart or Home Depot lining pockets of the white collars at the top. Clean store - lots of parking.

I have been going to this Ace Costello's at Rocky Point for years. They have always been so helpful…read moreand friendly, whether I go there late at nights, weekend or first thing in the morning. Glad to have this hardware store around.

This little hardware store has been around for as long as I can remember…read more When major chains are out of what we are looking for Grays always has it in stock and at great prices! This will continue to be our go to hardware store. The staff are the friendliest people you will ever meet.

Packed house - better pray no one breaks wind - very helpful - bring extra cash - only game in townread more

I went to Ace Hardware on June 23, 2022, my husband asked me to go for him, I went with a plumbing…read morequestion, not knowing what I was talking about, I asked for help and a worker said I'll get Dan, he knows everything, I spoke with Dan, who was so willing to help me with my plumbing question, he went above and beyond helping me. He set me up with everything I needed to take care of the plumbing issue we were having, with Dan's help my husband was able to fix the problem within ten minutes, I can't say enough about Ace Hardware in Smithtown, but I can surely say Dan is the Man for all your hardware needs. Nancy S

PTry to use a coupon and get so confused that your head spins and the cashier is confused as well…read more I have to say that she was extremely nice but I felt bad for she was confused by the coupon. First, I bought weed b gone...oops wrong one, my fault. I saw the brand, wrong size. Second coupon $5.00 off a $20 purchase.....but wait......don't buy green egg woodchips (****) That's what comes up, an asterisk which means that it didn't qualify.....what? So now I was 2cents short. But thank you to the wonderful cashier, she did the right thing. So.....5 stars to the cashier 1 stars to a store which makes you jump through hoops to use a coupon. Come on now! So, average 2.5 stars, I gave 3 because of the sweet cashier!

Well stocked and great selection. Employees are friendly and knowledgeable…read more Great neighborhood location

Great store. Fully stocked and friendly, helpful people. Everything that HD isn't. They always have…read morewhat I need and there's always staff around to help with finding an exact fit or a work around for a task.

Brian the owner is a fantastic man. We arrived at 7:30 to pick up a 16 foot penske truck for our…read moremove. The truck was a little late arriving to the store and he was very accommodating and helped us thru the process. If anyone is looking for a place to rent a truck from in the Port Jefferson area this is the place for sure.

Great food at Taylor Rental. Thanks to Brian and his staff. I rented a post hole digger. Never used…read moreone before. I got a quick class and what to watch out for. I rented a single person auger. Worked like a champ, started every time. For the price I couldn't beat it. If you want to speed up a job, get the right tools. Go to Taylor and see Brian. He will get you goin. Thanks again guys.

Attempted to do a curbside pickup since my newborn daughter was almost asleep in the car. There was…read moreonly one other car waiting. After a 30 minute wait I nearly canceled the pickup to go inside and get what I needed myself. I really don't feel comfortable taking my daughter into stores yet but after a 20 minute drive and 30 minute wait (with a 35 minute drive home and counting as I watched the traffic climb on the gps) I felt I needed to get this item. As I was on the app to cancel the order, an employee finally came over and threw my item at me. I can't picture myself returning here for any reason in the future.

Mixed reviews for my home town Home Depot, guess what? I feel every weekend I'm in here buying…read moreeverything from outdoor plants to Light Bulbs. Sure its a large store and finding things can be frustrating. The customer service folks can be hit or miss, some will walk you to the items you're searching for and some will say left side down aisle 17. Sure there are other competitors who might offer better service. I like this store because it's close to my home and I have a Home Depot credit card. Keep rockin' "The" Home Depot!

I am extremely disappointed with the delivery service I received on the morning of 3/18/26. Both my…read morewasher and dryer were scratched in multiple places during delivery, and my basement stairs sustained a significant wood chip. When I was documenting the damage, the delivery person made a dismissive comment about the front door being easier to use. I clarified that he never asked to use the front door, but he insisted otherwise, which was untrue. Most of the damage occurred while maneuvering the appliances down the basement stairs. Additionally, during installation, the washer hose snapped and caused water to spray everywhere. The delivery person simply taped the hose instead of properly fixing it. At the end of the delivery, he asked me to sign on his phone, but I refused due to my dissatisfaction. Later, I received an email with a forged signature and a statement refusing responsibility for any damage claims made after signing, which I never agreed to. I contacted the store and was only offered a $200 refund or a replacement, with no extension of the warranty despite my concerns about the damage. I also expressed my discomfort with having their delivery team return, so I accepted the refund to avoid further damage. They provided a contact number for the house damage claim, but I remain unsatisfied with this resolution. To make matters worse, the delivery person called me on his personal phone after I filed my claim, asking why I reported the incident to the store. I explained all of the damage and how he forged my signature and all he said was, "Yeah..". Now I'm being harassed on top everything. This is outrageous!

I came in today just looking for a humidifier and was kindly greeted by Tom Kennedy. He helped me…read morefind something that was in a good price range for me (didn't push anything that was top dollar) and then helped me check out. He even helped me bring it to my car! He is as genuine as it gets. Thank you so much again!

Recently found this gem of a company while doing a search for cord. I had 3 cast iron patio…read morechairs which needed an elastic cord of some type to finish. I ordered their product from website on Monday pm. Considering I was having a patio party on Sunday, I needed it PDQ. Paid via paypal, received invoice via email w/ phone #. I called and spoke to a gentleman (sorry, I forgot your name!) whom found my parcel and guaranteed timely delivery. Service and product outstanding! Thank you!

Purchased over 3 weeks ago from website and item has still not arrived. When I checked in about a…read moreweek into the order the owner wrote back and said that the item shipped and he would follow up with a shipping number. Still havent heard anything from him and its 9 days later. BEWARE.