The team at Ace is always helpful and friendly. Specifically Vinnie always puts a smile on your…read moreface at checkout. Today I have to call out Keith who was leaving for the day and walking to his car. He recognized me from helping me in the past and offered to help. He walked me back into the store to get the exact plumbing part I needed...which worked perfectly.

Customer service could not be worse. It used to be excellent under the previous owner, but not…read moreanymore. Prices are beyond outrageous, the staff has absolutely zero knowledge of their products (which are very poor quality these days - and the store does not stand by their products), and no proper understanding of service, not to mention a lazy, very unpleasant attitude, and no regard for longtime loyal customers who now are former customers. Take your business to Home Depot or literally anywhere else, if your money and your self respect matter at all to you. I certainly won't be back, after all these years.

This landmark Hardware store has anything and everything hardware related.. amazing shop. Excellent…read moreservice and Good Value.

They sell everything and beyond. When U are doing a project and just need that one little odd…read morepart, they have it. I also love the fact that I can order hunting ammunition and pick up after a back round check. Also, they make me feel safe while employees are looking out for our best interests in our neighborhood.

Not that I expect great customer service from the fast food of hardware stores but every employee…read morewas in the office screaming and laughing. It sounded like they were having a Chuck E. Cheese party while it left customers to search far and wide in the aisles for their product of choice. After the long search for the item I needed i approach the line to pay and when at the cashier I was forced to stand there due to the cashier not pressing the appropriate buttons to allow me to pay and leave which in turn allowed me to listen to three employees complain about someone that made a return and the item that was not put back because one of the 7 people working did not want to.

What can I say about Harbor freight, I am like a kid in a candy store, the place is loaded with all…read morekinds of household and Automotive tools. You basically have to go in and get what you need and walk right out or otherwise you'll spend your whole paycheck in there. It's just amazing of all the stuff you see that you can use or that you think you could use and you end up buying it It's a great store for the home mechanic very reasonable prices and they always have something for free after a purchase

Would not recommend. I dropped off my dethatcher to have…read moresome work done. When they called to tell me it was ready, the owner gave me an attitude and said he didn't even know why his technician took it in. He acted like it was somehow my fault and then told me to "get this thing out of here ASAP," which I did not appreciate. When I picked it up the next day, I was charged for an oil change and a spark plug that I never approved. They charged me $25 for a spark plug, even though I had just bought one the day before and planned to install it myself. The repair had nothing to do with the engine, so I don't understand why those services were performed without asking me first. I paid the bill and left because I didn't want to argue. After getting home, I noticed a bolt was completely stripped. I called them, and they told me to bring it back. When I returned, the owner looked at it with me, but then the technician who worked on it came out with an attitude and claimed the bolt was already stripped. I know it wasn't. In my opinion, if a bolt gets stripped during a repair, it should be replaced rather than left that way. What really bothered me is that the repair bill was over $400, yet they couldn't be bothered to replace a simple stripped bolt. They had no problem charging me for services I never asked for, but apparently replacing a damaged bolt was too much to do. At that point, I was done dealing with the situation and started to leave. The technician followed me, yelling and asking what my problem was. I told him I didn't appreciate his attitude, and he continued being argumentative. It was extremely unprofessional. To make matters worse, after I got home the second time, the machine would not start at all. Overall, I had a very poor experience due to the lack of communication, unauthorized charges, poor workmanship, and unprofessional customer service. I would not recommend this shop.

The best service and the best prices. Always helpful repairing and taking time to explain how the…read moreparts work and how to maintain the machines I've brought there to be fixed. They have a pickup and delivery service as well. Can't say enough about how nice they all are. Thanks.

I had a mixed experience at Costello's Ace Hardware in Nesconset…read more The woman at the paint counter was excellent. The store was busy, she was helping multiple people at once, and she still provided great service to me while also taking care of the gentleman waiting for his paint. She handled the situation professionally and was very helpful. The checkout experience was very different. I went to purchase lawn seed that had a yellow sale tag, and the tag also indicated Ace members would receive an additional $1 off. Based on that, I expected it to be a good deal. There were two people behind the counter. One person was helping another customer, and the other man behind the counter yelled "next customer," which felt unnecessary given the small size of the store. Maybe he was having a bad day, but the interaction felt dismissive from the start. When I approached, he asked if I was an Ace member, I entered my phone number, and he proceeded to charge me $11 over the sale price. I pointed out the yellow sale tag on the shelf, and he rudely pointed out that it was last week's sale, which could be seen by the 4/28 date in tiny print. Today is 4/29, so I understand the sale had ended, but the sale tags were still up. Honestly, I did not notice the small date, and I relied on the sale sign that was still posted. He did not honor the sale price and seemed annoyed that I even asked about it. I always thought Ace was more customer friendly, but this experience was disappointing. A simple acknowledgment, explanation, or courtesy adjustment would have made a big difference. Based on this interaction, I guess I will have to shop elsewhere.

STOP HIRING YOUNG PEOPLE THAT DONT KNOW WHAT THEY'RE DOING. I'm 26 and honestly I never leave…read morereviews, but I have to. Young people should absolutely not be working here and neither should people who have absolutely no experience or knowledge on the products sold here. I came in here today and asked for help with a few projects I have at home. A young man helped me and he was nice but kept rushing through helping me and also didn't seem to know what to look for to actually help me find what I needed, he just pretended he knew what he was doing. He also didn't help me find specific things I needed by assisting me to the correct part of the aisles. He rushed me when I was paying as well so much that when I got home and looked in my bag ready to start my projects he didn't pack half of the things I bought. On top of that, he gave me the wrong screws. I WANT MY MONEY BACK.

Dropped off a Troy Bilt edger go back to pick it up. They tell me they lost it. They never replaced…read moreit. They never gave me a dime back. Avoid this place. They're a big rip off.

One of the only remaining small engine experts. It's become a lost art form, but is still alive in…read moreKings Park. Thanks again for all your help.

You will find customer service there unlike the big box stores! The guys there are so helpful and…read moreknowledgeable. They offered advice and gave us the correct supplies to fix a leaking, rotted p-trap that would not connect to our old pipes. They had confidence in my husband being able to do the job even when he did not have the confidence in himself.

From the owner: Industrial, Electrical, and Plumbing Suppliesread more