Always responsive to calls and come up with answers quickly. They are clean and kept well. And the…read moreprices are of good value when compared to other storage facilities

From the owner: We take pride in offering a safe & secure storage facility for your storage needs! Rent a clean,…read moresecure space with us today!

I've been with this storage unit since 2020 and have had a horrible experience with management…read moreincompetency. I've been incorrectly overcharged for late fees and additional rent TWICE within months of notifying the company. I was told to vacate my unit after expressing my concerns and then charged for the month anyways WITH late fees already added for February. (it's 1/31) and haven't heard back from management in over a week. Management is ignoring the issues. After scrolling through other reviews, this is not an isolated incident. Keep track of all your invoices if you choose to use this company. They will scam you into paying additional rent and unnecessary fees then cover it up with each management change. I can't even go back to previous invoices with the new online system. As a veteran myself, not even living in the same state as the unit currently, it's become increasingly more difficult to make sure my things are stored properly without issue, this is completely unacceptable.

What a nice business. What a great staff. So glad we found this Location. Close to where we need it…read moreand not draining on the pocket book.

I would like to say thanks to Mat The Master technician at Appleton Harley-Davidson I needed a part…read morefor my street glide they were at the Tennessee music and motorcycle festival at the Loretta Lynn dude ranch they ordered the part from their shop and delivered it to the rally and I had my bike up and going in 5 minutes Matt was a wonderful person to deal with very knowledgeable and I just want to say thanks to him and the rest of the staff. Thanks T Tate.

I drove over an hour from Waverly to visit Appleton Harley-Davidson, and unfortunately, it was a…read moredisappointing experience. One of the main reasons people visit different dealerships is to collect their local dealership shirts, but this store had very minimal inventory -- almost nothing to choose from. When I asked an employee if that was really all the selection they had, she had to go check, which tells me they weren't even aware of how little was available. That lack of awareness, combined with the poor selection, made the trip feel like a waste. I was greeted when I walked in, but overall the service was not great. For a Harley-Davidson dealership, I expected more. This is the first Harley store I've ever left disappointed.

What a joke. Customer service is nonexistent. Don't bother calling, you'll either be on hold for…read more30+ mins or they won't even bother picking up!

Customer Service is garbage! I paid for my storage unit for several months in advance . I was away…read moreat a training exercise and returned the 2nd of the month, when I went to go access my storage unit my code was deactivated, and my unit had a double lock on it. I had just gotten back from a field exercise and was heading into another one the very next day. I was unable to reach the site manager to Rectify the issue. I was also unable to retrieve my stuff. When the lady did call back the next day she was rude and unprofessional. Money wasn't the issue; for customers who come and pay for their storage months in advance they don't hesitate to swipe your card! But they couldn't even send a courtesy email or text regarding my unit. Instead they deactivated my gate code and double locked my unit! Won't be storing my stuff with them again!

Had water damage in our unit due to negligence of maintaining property. Then they told us they are…read moreliable for any damages.

January 23/2025 I have a unit in Clarksville on Economy Dr…read more Mid November I tried to open my door to the unit. The door was off its tracks and would not open easily. Once I got into the unit the door slammed shut and I was trapped in the unit. Thank God a couple was at their unit beside mine and they heard me calling for help from inside the unit. ( I was terrified) They struggled to get the door open and I finally got out. When I started to walk out of the unit, the door came crashing down and had I not jumped out of the way it would have crashed down on me. I called the True friends office to report this. I was told that they were in the process of replacing some doors that were off their tracks. And it would be changed out in Dec. I received a call the first of Jan. stating the parts were in and the door would be fixed. I received another call last week stating they are still waiting on the parts. I have not been able to access my unit since mid November but True Friends is still charging my card $195.00 monthly storage fee. December $195.00 January $195.00 February $195.00 due on 2/5/2025 I feel like I'm being scammed and lied to. I have left several messages and still waiting to here back re: REIMBURSEMENT. WHAT WILL IT TAKE TO RESOLVE ALL THIS? Me getting trapped again in a unit and freeze to death!!!!! And still charging my card!

Debbie that runs the place is very nice!! She's so helpful and caring!! It's easy to get in and out…read moreof the place! We are so glad we choice Sango Storage!!!

The manager Debbie is really nice and helpful...HOWEVER:…read more Storage units are very rural. No exterior lights for units. Only cameras at entrance. Very bad unit configuration....rows are everywhere at all different angles. It's like there were the original units..then they added on, then they added more, then more...and they are all facing different directions. Bad gravel rows inbetween units...heavy, thick gravel not leveled out.