If I could give zero stars I would. Horrible customer service and business practices. I went to…read moretheir office to rent a unit. I was shown one with a large entry way, about 8 feet wide. I came back a few days later, on 1 May 12019, and paid for the unit, which including the lock and insurance, came up to $204.00. I was then taken to my unit by Ms Peterson so that I could see the unit, learn the entry procedures and place the lock on the door. When I got to the unit, it was not like the one I was shown days earlier. It had a door about 2.5 to 3 feet wide, much smaller that I required. I explained that this wouldn't work for my needs and asked that I be given a unit like the one I was shown. She said that she would check and get back to me. the following day I received an email saying that they didn't have any other unit available. I went back the following day and requested a refund and they refused, saying that I had already paid for the unit and there was no refund possible. I pressed my case saying not only didn't get a unit like the one I was shown, but I was never told about their no refund policy. The gentleman who I was speaking to, Mr Singleton, began to get loud and was quite rude, continuing to state that there was no refunds allowed, and as long as he had been working there, he had never seen where the company had ever given anyone a refund. When I asked to speak to the manager he refused to put me in contact, saying that he would take my number and if she wanted to call me she would. 5 days later I have still not received a call from the manager. I will never do business with them again nor would I recommend them to anyone.

I recommend this business They are helpful and kind folks…read more I use their paper shredding service. I also ship everything from here. They are responsive

Amy and Susan at Ellettsville are the BEST!! I am in Los Angeles and have a student at IU and found…read moremyself in a desperate short notice situation and I was forced to do everything over the phone!! They handled everything phenomenally!! I was able to execute everything over the phone, they assisted with the delivery of the items and have been in constant contact with me the entire process. Hoping to give them as much business as possible over the next three years.

Great rates and friendly service! I know my stuff is safe with them as they have a gate/fence and…read moresecurity cameras.

The people there are helpful and courteous. We have used them 2 years in a row for summer storage.read more

From the owner: Let All American Storage be your storage solution!…read more Nobody provides more personal service when you're shopping for self-storage solutions than All American Storage. Whether you're looking for long term storage of personal items, business records and inventory or you need help shipping a hard-to-pack item, our friendly and knowledgeable staff is ready to help you.

Don't use. They stole my stuff and wouldn't return phone calls, emails or texts. Lost all our…read morefamily photos.

Where to begin, although the agent Jenni who met me was friendly. The quality of the infrastructure…read morewas extremely poor. The storage facility does not have adequate paving (big pot holes) that don't allow you to drive up closer to the storage units for unloading/loading. Driving over these big potholes could seriously damage your car and cost hundreds for body damage and alignment. Second, the facility doesn't have any lights installed on the premises at night. It is not secure and they still charge $85/month for a 5 x 5. The owner wanted me to sign a 3-month lease and wouldn't do a one month lease. That's just plain greedy (was told he owns a large landscaping business). Sorry, won't pay $255 for a 3 month lease under those kinds of decrepit conditions. Ended up finding a better and more secure place to store my things!

They will raise your rate after 6 months. It's cheaper to…read morehave a building delivered and pay payments.

Storing here is a pleasant experience. Austin is keeping the property up and clean. I feel like…read morethis is an extension of home. I recommend storing here.

Isaac and Daria helped us today, they were great! Right On time and worked fast. Super respectful…read moreand nice. Definitely not afraid to work! I will definitely be calling again.

Where to begin? First, their communication is terrible because you'll talk to someone and the next…read morecall or text goes to someone else. I called and setup a time - I called back and the guy said I didn't have a move scheduled (got a text confirming I didn't have anything scheduled). Then people showed up at my house (I wasn't ready). The company blamed me even after I showed them the text and the call where the guy said I didn't have an appt. Move time comes - the guys are aloof and unhelpful. They didn't ask if I was okay leaving the doors open (they propped them up immediately). So then I had to find my cat. They used the front and back (while they were only two people) and messed up the door frame to the back - with nails sticking out that could've easily poked my kids (I'll come back to this). That's bad enough but professionals would have at least mentioned what they did (not try to avoid it). Professionals would say, "We screwed up - how can we help". I know this because I hired professionals after this company failed so miserably and they did something considerably minor and immediately were like, "We're sorry - that was our mistake." And that was it - taking simple accountability was all that was needed and I could not have cared less (although as professionals, they didn't screw up nearly as badly as College Movers). Back to College "Movers". They damaged furniture. They poorly packed and took very little of what I asked them to take and then they stopped before the time agreed upon and had the unmitigated gall to ask me if I would be tipping them. When the crew that came after these guys saw how they literally had thrown my things in a 10x20 storage unit and taken up a ton of space with not that much - they laughed (because these guys are laughably pathetic). Even sadder? I'm in no way a professional; the movers told me they had no way to understand how to take apart a bunk bed. I did it in the 20 minutes after they left (by myself). They are, simply, lazy. And that's fine - be lazy (but don't be movers). The worst part is that for each issue raised, their company took absolutely no responsibility. Texts indicating I had no appt? I must've confused their system (and ignore the fact that I could name who I talked to, when I called and for how long). Pictures showing the damage they did (but had not happened in the 4 years I previously lived in the home or from the movers I hired AFTER them because they were so bad) - must've been poor craftsmanship of the house, furniture, or magic. At no point was someone able to say, "You know, we could've done better." It has been (repeatedly), "Well, actually ..." If you want college movers in the vein of frat guys who are bad at their job, uninterested in professionalism, and adding to the litany of why moving sucks - these are completely your people. If you'd like a good company, go with "Moving You Forward" out of Terre Haute or "A Better Way" or literally any two people off the street.

Overall a good service. I liked Merlin but Randy seemed like he was having a bad day. Jake the…read moretruck driver was great. The crew that packed and loaded, and the different crew that unloaded were all great. I would use them again, but would probably get a few things clearly established in writing or observe in person. The company came highly recommended by a relative, and I'm glad I used them.

This moving company did an excellent job!! I have a bad back so I hired movers to do the work…read more Three men came and it ended up taking much less time than I thought it would. They were great about communicating with me about where I wanted things and nothing was damaged in the move. I highly recommend them!!

Incredibly well managed property. Angie & Joel are highly communicative and have been a true…read morepleasure to work with. A reasonably priced, super safe, top-notch storage facility.

Deceptive rate increases. The company doubled the monthly fee every four months. Doubling the…read morerental fee every 4 months is ridiculous - rent a U-Haul instead. Would not rent there again.