Gavin was very helpful and professsional and we appreciate the servicce. Thank you Gavin!read more

Quick and accommodating! We came in around 6pm weekday to get bucket seat covers for our…read moredaughter's new truck. We put them on as soon as we got out in the parking lot. Her first choice was a bit so we came right back in and they was happy to exchanged for us. They asked if we should put the second set on it first before they do the final exchange. The items we got were on sale 50-75% so that was a bonus.

After my car unexpectedly broke down right in front of NAPA Auto Parts, I was met with kindness and…read morecourtesy from the staff which was a relief to be met with compassion during an otherwise stressful and unpleasant situation. It's reassuring to know there are good people all around us.

I really enjoy coming to NAPA Auto Parts to get parts & auto accessories. These guys tend to know a…read morelot about cars & even offer great suggestions when tackling the bigger projects. They also offer a 10% discount when you show them your AAA card. They are very competitively priced & I've never had a hard time returning items I didn't use.

They have completed a number of complicated projects on time, fair priced and always with…read moreextraordinary workmanship. The best shop in the area.

While far from our home in Michigan, we had a muffler give up on us. Goofy's found a solution and…read morefixed us up very quickly and for less than we had expected. Amazing service that really made an unexpected situation so much better. Would 100% recommend.

Sometimes you just get very very lucky... Having just moved…read moreto Eugene and needing car servicing I checked all of the entries on Yelp and read all the reviews very carefully. Based on the reviews we made an appointment at Oakmont to get our truck serviced. The truck has not been serviced in 14 years! Oakmont was terrific, when we picked it up we were very confident that they had gone through it with a fine toothcomb and fixed all the issues. However, they are also practical, if it wasn't needing service, they didn't fix it, so rare in these times when garages try to push a total rebuild on you. Their prices are also very fair, no gouging here! The only problem is that they are so good that it can be difficult to get an appointment, but they always try to get you in if at all possible. Feeling blessed, so great to have a good mechanic you can trust!

Oakmont Service Center - A Referral That Fell Short…read moreReferrals are the backbone of any reputable business, especially in the world of classic cars. I own a 1949 Chevy, and like many classic car owners, I rely heavily on trusted recommendations. Skilled mechanics who truly understand vintage vehicles are rare in our area, especially since the retirement of one of the most respected classic specialists Eugene has ever had. Oakmont Service Center came recommended by a respected transmission expert, and my first interaction with Jerremy, the manager, was positive. My initial visit--radiator exchange, exhaust leak repair, and a minor carburetor adjustment--went smoothly, and meeting the two mechanics who handle classics gave me confidence in the referral. That confidence didn't last. A Breakdown and a Missed Diagnosis During a casual weekend drive, my Chevy wouldn't start after a coffee stop. After checking the usual suspects with no luck, I called Jerremy. The car was towed in, and it took two days before Eric looked at it. Because I'd had a starter issue in the past, he removed and reinstalled the starter without performing a full diagnostic. A professional approach would have been to verify the actual cause rather than rely on history. The real issue was the distributor. I chose to upgrade to an electronic module and coil. Eric removed the distributor and sent it to a shop in Cottage Grove for the upgrade. When it returned, I made it clear--in front of Eric, Jerremy, and Mike (the owner)--that if there were any questions, they should call the builder directly. No call was ever made. Critical Steps Missed The builder later informed me that Oakmont suggested they "needed to get into the engine," which was unnecessary and incorrect. The distributor had been installed improperly, and a firewall-mounted module was still running six volts--something any experienced classic mechanic would have caught immediately. The car would never have started without correcting that. To suggest engine work without completing basic diagnostic steps was a bad call. Lack of Accountability When I stopped by to speak with Mike about the missed steps, he was "too busy" to talk. Jerremy took my number, but no one followed up. When I reached out again, I was offered a $100 refund--an acknowledgment that mistakes were made, but not a meaningful resolution. I was also disappointed to walk in and see Eric working on my classic without a fender mat. That alone speaks volumes about attention to detail and respect for the vehicle. A Referral That Didn't Hold Up This referral fell short. As another reviewer, Von Sellz, pointed out--we don't all have dash cams to monitor what happens behind the shop doors. Some shops, like Joe's Garage, take thorough check-in photos and run a professional, accountable operation. They've been doing it right since 1952. Oakmont Service Center had an opportunity to live up to their reputation and the trust placed in them through referrals. Instead, they missed critical steps, failed to communicate, and didn't take ownership of their mistakes.

the dude is a prick, very rude and unprofessional. we parked infront of the building because we had…read morea 38 foot trailer on with a dually and he flipped his shit and we were nice at first then we told him to calm down because he was making a scene and he flipped his shit and wouldn't stop yelling after. why would anyone want service for somebody who treats customers like that. mind you they were closed

Got mad because I said there's no reason to change rotors if they're not damaged.....got a private…read moreparty to simply change break pads for half what he quoted me....

Great Customer Service, they were super nice, great affordable prices, I had to get a transmission…read morefluid exchange and price was better than any other automotive place. I was able only pay $241 for the service. And also they had an uber pick me up to take me home while they fixed my car. I think that was very awesome of them cause I had just gotten out of graveyard shift and I was able to come home and take a nap. Awesome automotive place, definitely recommend going here.

I appreciate the knowledge & sill the auto technicians have at Action Automotive. My experience…read morewith them has been excellent. They don't just throw parts at the car and hope it works out. They do a great job diagnosing the problem & actually getting the repairs completed correctly.

I recently bought a used car that had a dismal aftermarket radio. Got a recommendation from a…read morefriend to check out CarTunes, 7th St, Eugene. made an appointment that changed a couple times (they were so patient ) was quoted a replacement model and price on the phone. when I got there I wanted to see what I was getting, saw another I liked better, so upsold myself, got the job done in record time and every step was competent, informative and helpful. Paired my phone as a favor and I know where to go for all my car sound needs. Thanks to all for all.

Installer scratched my car and damaged the radio trim piece which Brad Scott, the owner, promised…read moreto replace and now I've waited over a month for them to get it back in stock so I found one online and replaced it myself. Very poor customer service and communication. We are repeat customers having purchased 3 new radio units and upgraded speakers over the last couple of years. Will never do business with Brad's Car Looneys again!!!

I received the best service at the Springfield O'Reilly's. I needed a front headlight and wiper…read moreblades. The clerk, Annette, was helpful and friendly. I was told that they would help change out parts if I purchased them there. I saw the sign that the wipers would be changed but Annette also changed my headlamp bulbs quickly and efficiently. kudos to Annette and O'Reilly's.

Me and my family came in today and we were looking for some help with a faulty wiring harness. We…read morewent in and talked to Cameron who from the jump was very electric and so happy to see and help us. Not only did he help find the part we needed, he got in his hands and knees to help us install the fuses we needed. Cameron was such a great help and such a fun and loving character to help out this evening. He was supposed to be clocking out but he decided out of the kindness of his heart to stay and help our desperate tired selves. Thank you Cameron and thank you O'Reilly. ( Ps- He definitely deserves a raise.)