I brought my cat to Center Star because he had started urinating outside his litter box. The staff…read morerecommended neutering him, so we scheduled the procedure. My cat has FIV, so I asked several questions beforehand because I was concerned about infection risk. I was reassured that neutering a male cat is a very simple procedure. When my husband picked him up later that afternoon, there was blood in the bottom of the carrier. At first he thought it was part of the carrier design, but when he got home and took our cat out, there was blood everywhere and the bleeding would not stop. I immediately called Center Star and was told they were closing and that we needed to take him to the emergency vet. Because the emergency clinic did not open until 6:00 PM and it was only 5:00 PM, I called Helton Plaza Veterinary Clinic for advice. Even though they were closing, the staff member there stayed on the phone with me and helped guide us until we could get to the emergency vet. At the emergency clinic, we were told the bleeding occurred because the surgical site had not been properly tied off. They were able to get the bleeding under control. The next day we returned to Center Star to have my cat checked and to discuss reimbursement for the emergency visit. During that visit, the veterinarian we saw also stated the issue was due to it not being properly tied off. The manager told me this situation "never happens" and said he needed to speak with the veterinarian who performed the surgery before making a decision. From that point forward, communication became extremely frustrating. I was told I would receive a call the next day but did not. I had to call multiple times myself to try to get an answer. I was eventually told they would not reimburse the emergency visit. What has been most disappointing is the lack of communication and accountability. No one from Center Star called to check on my cat after the emergency visit. I had to initiate every follow-up conversation myself. I was also told the veterinarian would speak with me, but when I called back later that afternoon I was informed she had already left for the day. I understand that complications can happen in medicine, and I was initially very understanding about the situation. However, the way this was handled afterward -- the lack of follow-up, the lack of communication, and the refusal to take responsibility for the emergency care that resulted -- has been very disappointing. Pet owners deserve transparency, communication, and accountability when something goes wrong. Because of how this situation was handled, I am also considering filing a formal complaint with the Alabama State Board of Veterinary Medical Examiners so the incident can be reviewed.

We have been going to this vet for several years with all of our fur babies. Now, after being sold,…read morewe will not be back! We took our dog there due to severe allergies. After waiting about 3 hours to be seen, they gave us meds. When the medicines did not work, we went back 2 weeks later. The doctor drew blood to be sent off to testing. It is now a month later with no response on the tests and no relief. We ended up having to go to another vet because our dog was suffering so much. After both (new vet and us) trying to call the past two weeks, we FINALLY got an answer. The employee said they would call us back with results. When we asked for all records to be emailed to us, she got rude and hung up on us. The records emailed were for our other dog, not the one with all the testing. It is pitiful that they are making these animals suffer. I personally think they only care about the money.

I cannot recommend Dr. Short DVM and his team at Northside Animal Clinic highly enough. If you're…read moreseeking top-notch veterinary care for your beloved pets, look no further. Dr. Short and his staff are simply the best in the business. Dr. Short genuinely cares about the well-being of animals and goes above and beyond to ensure their health and happiness.

Only Vet in town I trust with my animals, and I have 4 cats and 1 dog so far…read more.. I've tried other offices in Lawrenceburg and none have impressed me like this office has. Dr.Short is very caring and personable. I have no fears when I bring any of my pets in. Pricing is also pretty fair.

Any pet parent knows how stressful the vet can be for both yourself and your fur baby. After the…read moreday me and my cat Luna had, I knew I wanted to take a minute to appreciate Shoal Creek Animal Hospital for their continued amazing work & care! They are absolutely my #1 recommendation for anyone with the opportunity to take their animals there. They truly love your pets like their own We recently moved to Florence, AL from TN so we hesitantly decided to try a vet close to our new home. SCAH is about a 2 hour round trip from where we live now & Luna doesn't do well in the car/carrier which is the only reason we considered finding a closer vet. After today though, I can say I will gladly continue to make the drive to receive the quality care we do from Dr. Pitts and his team! Luna needed to be updated on her vaccinations, have her nails trimmed, have some tests done & be microchipped. The new vet that we tried took her back and within a few minutes returned & said that they couldn't provide her any care without sedating her for all of it. I was very uncomfortable with having her sedated especially given it was our first time with this vet and she never had any prior behavioral issues getting treatment that called for it. To my knowledge, the actual veterinarian never saw her - The technician informed me that they would let the veterinarian know that the next time Luna came in she would need to be sedated for all services. Luckily that time will never come. After receiving Luna back, I called SCAH and they were able to fit me into their schedule. I explained the situation to their staff and they were very understanding. I gave the other vet the benefit of the doubt and let SCAH know that Luna may just be having a bad day and if they weren't able to provide care to her safely then I would gladly try again another day. My sister managed an emergency animal hospital in Florida so I have nothing but the upmost respect and concern for the safety of the staff. Amazingly after being told that my cat's behavior was too awful to receive care without sedation by the first vet, Dr. Pitts was able to complete each of the services I had taken Luna there to receive within 20 minutes - Including the microchip and nail trimming which sometimes do call for sedation. I am beyond grateful for the care that Shoal Creek Animal Hospital provided my Luna & I look forward to many visits with them in the future!

Took our sweet Sadie (15yrs old) to see the vet a few weeks ago. Unfortunately, we had to tell her…read moregoodbye. Dr. Pitts was so kind and reassured us we were doing the right thing. It's never easy to give up a pet, but it definitely makes it easier when your veterinarian has compassion for you. I totally recommend Shoal Creek Animal Hospital.

We drove almost an hour to see Dr. Galbraith. Despite the staff losing our previously set…read moreappointment information and having to wait almost 5 hours (seriously, not an exaggeration) we were still pleased with the care provided by Dr. Galbraith. His care was exceptional as was his bedside manner. He was straightforward and polite. The prices are phenomenal. Please see my photo for a comparison of this veterinary clinic and our previous one. Price difference of $114. We were also able to schedule a dental appointment for around $100 (or less) while our old vet quoted us around $500 for the same procedures.

Our elderly doggo needed serious mouth/teeth help and they got us in with little wait, took great…read morecare of her and didn't kill what little budget we had. We were afraid we were going to have to put her down instead of having the ability to get her help. We are looking forward to many more years with our girl and it is all thanks to these fantastic people.

Doc has a unique patient-client manner. Is an excellent practitioner who communicates directly and…read moreclearly. Highly Professional Patient care is demonstrated with each visit. Highly Recommend.

Lord As My Witness: We call him Dr. Dan! ((Forrest Gump, remember?))-…read more "WE" my family, friends and I have gone to Dr. Dan with multiple pets(dogs) for decades; spending every minute and every dollar gladly. He and his staff were partners in the care of our canines; never once disappointed in device, advice or technique. Even when it came to his referral to "Michael E. Newman, DVM, MS" for Buddy-Spencer's "Tibial Plateau Leveling Osteotomy (TPLO)" surgery out-of-town about 60 miles away. Boy, what a week. But with DR. Newman's SKILL and DR. DAN WHITLOW's leadership & stewardship Buddy (@age 9) came out the winner: the perfect outcome. More importantly, I am of the camp that believes that a great veterinarian can bring solace to the family through enlightenment. What I learned from this is each Dr. is adamant that most ordeals with pets can be resolved through diet. This was true and crucial in Buddy's recovery. Bud's life expectancy was 10-12 years. God blessed us with Buddy-Spencer for 15 YRS. with the skill and expertise of Dr. Dan Whitow & staff. Thank you guys for 15 years of care. David B.

From the owner: Small animal medicine and surgeryread more

I brought my dog in for what should have been a simple visit, and we ended up waiting almost six…read morehours with zero communication. After two hours, I politely asked the staff if the vet had seen her yet and said that if he hadn't, I would take her to another clinic so she didn't have to sit there stressed for no reason. They told me they did X-rays so I had to wait, so I stayed. Hours later, still nothing. When I finally asked again how much longer it would be, the vet jumped me instead of giving a straightforward update. After sitting there worried about my dog for half the day, being snapped at for asking a basic question was completely unprofessional. I explained my 3 kids were in the car and he said I shouldn't have brought them. I said I am a single mom! He said could their grandparents not keep them. It wasn't his place to even ask that! The lack of updates, the excessive wait time, and the rude attitude made this one of the worst vet experiences I've ever had. I expect respect and communication when I'm trusting someone with my pet's care -- this clinic showed neither. I won't be returning, and I wouldn't recommend this place to anyone who values their time or their pet's well‑being. While he might be inexpensive, he's rude, his entire office staff is rude and not that great of a vet anyway. I guess you get what you pay for and I'd rather pay more and have good care for my dog than whatever the heck this was. To add, the office is disgusting!! inside and out smells of backed up septic! He also charged me because I walked outside to wait and the staff had to call me because they were too lazy to walk outside.

I'm new in the area and asked on FB for recommendations. This clinic was recommended…read more Dr Galbraith loves animals and it shows. Yes, there is a wait (can be 2 hours or more) and if expense is no object you may not want to wait. My dog is a part of my family and my #1 question is does my vet love animals. It is obvious that all the staff at the office love the pets they see. My dog is 14 and was facing serious issues. I am retired so the wait is worth it for me.

Cheap, honest and efficient. And yelp doesn't like me being concise with my words so I will repeat,…read morecheap honest and efficient.

Thank you for having an emergency site on your phone message. The internet has so many Just Answer…read moresites, it is hard to know who to contact. The Shoal Emergency Clinic was just what I needed.