This was one of the most frustrating customer service experiences I've ever had…read more Before going, I called the Pantops location directly to ask if I could bring my baby in a stroller for a spray tan. The employee I spoke with was kind and clearly told me it would not be a problem. Based on that, I drove over 30 minutes to the salon with my son. When I arrived, I set up my account, paid, and was ready to go back when the assistant manager, Sarah, came up and said my baby was not allowed in the back and I would have to leave and come back another time. When I explained that I had specifically called ahead to confirm this, she tried to tell me I must have called the corporate office--which was completely untrue. I repeated the exact number I called (the Pantops location), and instead of taking responsibility, she doubled down and refused to acknowledge the mistake. There was no apology, no attempt to fix the situation, and no effort to make it right--despite the fact that I had just driven over 30 minutes each way with a baby based on incorrect information from their staff. I also had to specifically ask for a refund; it was not offered upfront. Yes, I ultimately received my money back--but that does not excuse the wasted time, unnecessary trip, and dismissive attitude. The issue wasn't just the policy, it was the complete lack of accountability and basic customer service. If this is how new customers are treated, I would not recommend this location.

Always easy & so helpful! The beds are easy to view availability, they clean quick and help you…read morebut aren't pushy sales! Also keep you safe with recommendations

I frequently get spray tans at home in Brooklyn, and was a little nervous about finding somewhere…read moreto get a spray tan in the Charlottesville area for my wedding. I'm so glad I found Rachel, because she did an absolutely amazing job! We did a trial tan a few weeks in advance, and she gave me just the right amount of color. She also provided detailed prep and after care instructions to make sure everything came out perfectly. I can't wait to see her again just before the wedding - I know that I'm in good hands and it will look great!

I got my spray tan here before my wedding and it was seriously the best I've ever had! Lasted for…read moreWEEKS and looked so good. I couldn't recommend more!

Absolutely amazing! Such a cute space and talented ladies. My eyebrows have never looked better and…read morethis is the best place in cville to get spray tans!

I am amazingly picky. I have found that Amanda and her staff do really great work. Are they…read morecustomer service oriented? Meh. They prefer you to make appointments and if you're a walk in you get squeezed in. A lot of times you will have to wait if you don't get an appointment. I book mine ahead of time and I have never had a problem. The quality of work is great. Whether manicure, gel shellac, pedicure, acrylic...I've had them all. Right now am working on my natural nails but Amanda is great. I highly recommend.

Worst service I have had in a long time. Terribly rushed and sloppy manicure-very unclean salon…read more Once I left I felt like I had polish under my fingernails-which were filed SO unevenly. I can do a better job at home on my own and I am NOT good at doing my nails. I couldn't relax during this entire appointment because I was so concerned the whole appointment by how unclean the utensils and salon was. Awful. Will never come back. **edited to add my nails are absolutely DESTROYED and will take a while to get back to somewhat healthy. Never again!

I was really excited to try a new spray tan place in Charlottesville after being disappointed in…read moresun tan city. I tried The Well Room and it was a beautiful location and setup with very friendly staff. I noticed that during the spray, the lady only did one layer. She did not do a through job. She patted me down and assured me that the blotches would come off with my rinse 8 hours later. My first comment is that I selected the darkest shade and it is definitely not standard "dark" more like a medium. My tan is very splotchy. I'm really disappointed as I paid a more premium price for this service and it looks like I self tanned.

Ignore the other reviews. I went for a spray tan and I've never had better. I was in and out in…read moreminutes and my color turned out GORGEOUS! I'll be a regular. I rarely leave reviews but after reading so many negative reviews before I nervously went, I thought I'd do you guys a favor. Go here. No question.

Got my first ever spray tan here with Rachel. She did an amazing job and was really helpful and…read morequick with the process..I also LOVE the aesthetics of the studio (Imagine urban outfitters/rustic vibes). Overall, the place has a very intimate and friendly setting and I will definitely be back. Not too pricey either!

I got lash extensions here by Olivia, and not only did she do an amazing job, but she was so sweet…read moreand fun to talk to! The ambience of the place is beautiful and super relaxing, and they are very COVID-safe as your temperature is taken before you enter, and the staff use hand sanitizer before touching you. I've gotten my lashes done at a few places but this one has by far been the best. Olivia took time to perfect them, and I can't wait to go back!

Such a peaceful and serene place! I got my eyebrows done here (sugaring) and I'd definitely…read morerecommend.

Nancy is awesome. I'm very particular with my hair cut and had the same person for 6 years before…read moremoving to Charlottesville. She made sure to ask everything about the hair cut to assure it was perfect. She also is very personable and humorous. When I ask for a quick wash and rinse it's free. The prices are really cheap, $14 for a men's hair cut! Go to Nancy!!

Nancy was very friendly and fast! We called the day before and she could put us in next morning!…read moreSuper cute place