Glo-Out scheduled appointments for myself and a family member for a wedding day blow-out over a…read moremonth in advance We got to the salon early and it was CLOSED! Trying not to panic, we started to call around and found a very empathetic person that worked us into the schedule at MOXIE Salon. Moxie employee said they have had several clients of Glo-Out that had a similar experience. (No Show) We received no call or text -no notification of cancellation. Just a CLOSED salon! Very unprofessional! So disappointed!

We were in town for a wedding. They were very accommodating to my daughter who needed her eye brows…read morewaxed. The technician was very friendly and she did a good job.

I called to see if my friend worked there the lady said no but I stopped in just to verify I didn't…read morehave the wrong number. When I walked in I thought how nice and cute the place was. I asked the lady at the desk the same question and she very rudely said she wasn't there. I explained I was just verifying I didn't have the wrong number and she was so mean and rude I asked her what was wrong. She told me she was the owner and to get the f**k out. I understand she may of been having a bad day but it really upset me and and have never been treated so badly in an establishment. I know a lot of people and would of recommended the place just cause it was cute. Unfortunately I cannot after my experience.

I got a spray tan with my brothers sister and her friend. It was our first time and we were walked…read morethrough the process and the beautiful lady that works there was so accommodating. It was a really pleasant experience even if we were all nervous.

This was one of the most frustrating customer service experiences I've ever had…read more Before going, I called the Pantops location directly to ask if I could bring my baby in a stroller for a spray tan. The employee I spoke with was kind and clearly told me it would not be a problem. Based on that, I drove over 30 minutes to the salon with my son. When I arrived, I set up my account, paid, and was ready to go back when the assistant manager, Sarah, came up and said my baby was not allowed in the back and I would have to leave and come back another time. When I explained that I had specifically called ahead to confirm this, she tried to tell me I must have called the corporate office--which was completely untrue. I repeated the exact number I called (the Pantops location), and instead of taking responsibility, she doubled down and refused to acknowledge the mistake. There was no apology, no attempt to fix the situation, and no effort to make it right--despite the fact that I had just driven over 30 minutes each way with a baby based on incorrect information from their staff. I also had to specifically ask for a refund; it was not offered upfront. Yes, I ultimately received my money back--but that does not excuse the wasted time, unnecessary trip, and dismissive attitude. The issue wasn't just the policy, it was the complete lack of accountability and basic customer service. If this is how new customers are treated, I would not recommend this location.

Always easy & so helpful! The beds are easy to view availability, they clean quick and help you…read morebut aren't pushy sales! Also keep you safe with recommendations

Came in last week think older women's name was Jennifer my card didn't work she was frustrated…read moreabout that the pressure she put on me to buy points insane then I go to tan and see I could pay 25 cents to tan and could have saved my points when I got done and asked the older lady who was sitting down doing nothing! She looked at me and said "yeah you could have" who wants to tan in a rude unwelcoming environment the attitude was I'm here to get you to spend more money or we don't care I went back today she wasn't there it was much better vibes but due to not wanting to be around Jennifer's vibes this will be my last month here please people go somewhere else and feel good about you 20 minutes of peace

I've been tanning here for more then 2 years last week when I came to tan at the Waynesboro store…read moreit was very unpleasant my card didn't work and the older women think her was Jennifer not a nice or pleasant women at all after that she was pressuring me into buying points I just didn't have the money which she made me feel bad for so I used 5 points when I got into my room I seen the special to upgrade for 25 cents when I got done tanning I asked if I could have used that she was sitting down doing nothing looked at me and said yeah you could have I said thank you for telling me that I could have saved my points she said rudley your welcome when I come to tan I want a nice environment friendly faces and updates on specials not rude angry we are just here to get you to spend more money environment I went today and it was much better but due to Jennifer this will be my last month at sun tan city i suggest if you wana tan or spray go else where!

I got a pedicure here. Not exactly a typical pedicure experience.. They don't have the nice pedi…read morechair with the built in massager. It was an office chair and a foot bath with wheels that was brought over. I had my infant with me, and planned on holding her on my lap. The woman doing my pedicure gave me a look when I walked in and said, "ok....." In a weird tone. She said she didn't know what I'd do with the baby, and when I said I planned to hold her she said she didn't think it would work and wasn't a good idea. I told her it was fine and that I was doing it anyway, and from there the experience improved. I wouldn't say it was a spa-like experience, but it had a very home-y vibe, like going to a friend's. The pedi itself was decent but a little pricey at $40.