I was connected to this company through Home Depot as they are their fence installers for much of Bergen county. Heather was my main point of contact and she was easy to deal with. However after agreeing on the estimated price and paying the full $6.5k upfront, they canceled my project because they refused to dig the posts holes below the frost line which in North Jersey is 36". Digging post holes below the frost line of any area is a best practice of any high quality fence installer that stands behind their work as it prevents frost heave down the road which causes many fences to become jagged, uneven, lean and unsightly. I also offered to pay more if necessary and within minutes they replied via email that they would need an addition $2000 with no details! Up to this point I had not bothered to ask for an itemized estimate but once I did to better understand the source of this extra $2k, they said that wasn't possible and they have decided to cancel the job..... also cost us our financing promotion since it expired while working with them! All round a terrible experience and the work never started. I guess a blessing in disguise. Also they only offer 1 yr warranty on their work whereas the non-big box fence installer we found offers 5 years!! Don't let ANY fence contractor get away with not digging past your area's frost line!! It's the bare minimum for long lasting fence project that looks as good 10 years later as it did on day 1! read more

All Custom Fence Designs - Instructions from the company that made the fence we were going to have installed also recommends the depth they refused to dig down to. - Fences & Gates Near Me - West Orange, New Jersey

Keep away from this company! They gave you a cheap quote to get the job and then increase the price 10 min before starting the job read more

Fast, very accommodating. I am very pleased with the results. I do not know what kind of the problems, the other people had, but I had none. My fence is 6x8 and slightly more then 100'. The surface has slightly slope. Not a problem! read more

Note that the name of this business is also known as All Custom Fence of New Jersey with headquarters located in West Orange. Frankly, based on my initial meeting with Marlon, the Field Rep and "partner", I never perceived that I would have to write this review. However, in the interest of permitting other potential customers to form their own opinions, it is offered with that intent. All was going very well during our first on-site meeting in my backyard. Marlon appeared to demonstrate a good degree of listening skills along with taking notes to document my scope-of-work. Additionally, other than the job at hand, we found common ground with our interest in finding homes for needy pups. It was not long after that meeting that I detected Marlon's somewhat impatience with my endeavoring to engage him in basic business discussions which entailed scheduling my job. Following days of not hearing from Marlon, I reached out to his office to express my concern. Marlon called me shortly thereafter indicating that he took exception to my follow-up phone calls, stating that he would now cancel my job and refund my deposit. Marlon's behavior did not appear to resemble that of a "senior" employee of the firm and at that juncture, I basically and humbly requested that he reconsider working on my project. It should be noted here that, following each of Marlon's promises, I moved our car out of our driveway so Marlon's crew could use it for their truck. Parking on our street is next to impossible yet I wanted to exhibit cooperation on my part all of which was now in vain. Marlon accepted my request and gave me new schedule dates. His crew did not, however, show up at my home as promised. I cleared my own schedule for several days thereafter, based on receiving additional promised Start Dates from Marlon all of which were No-Shows. Text messages were exchanged with dates and times from Marlon yet those days had come and gone with no one showing up. At that juncture, I made a decision to cancel my project requesting a refund of my down payment. I texted Marlon to indicate as much. Within a very short time frame, Marlon's office texted me with the refund details. I believe the company had no intention of ever working on my project due to their inability to properly schedule a variety of jobs. Based on my experience, I cannot and would not recommend hiring All Custom Fence of New Jersey, aka All Custom Fence Designs. read more

Marlon came and did and estimate. Afterwards he told me over three times that he would call me back regarding the status of the permit he was filing. Finally the Saturday before installation he told me he checked the coordinators schedule and it was 'all good' and that I should be on the lookout for a permit in the mail. Lucky for me my gut told me his inability to follow up coupled with strange answers led me to cancel the appointment. Turns out a permit was never even filed. One word of advice: run. read more

Very disappointed would not recommend. First time I'm reviewing a company but don't want others to have these issues. Installed white vinyl fence and they used two different style panels. Failed to properly install gate posts and now they will not close. Initially contractor took my phone calls but now they refuse to answer my calls and have not fixed any of the issues. Stay away from Saul and this company unless you are looking for cheap work that you will have to fix yourself. read more

Made an appointment for an estimate. Took the day off work. They never showed. Called the office, told me they're running 1 hour behind. Waited 2 hours. Still no-show. Followed up with the office again and was told that "He was at your house and no-one answered" & "he called but couldn't leave a message". I explained how that was not possible as I was in front of the house painting, was home all day, had received no calls & have cameras all around my home. They apologized but told me that they could no longer honor the appointment but could reschedule for a later date. RED FLAG WARNING!!! read more

Do not work with this company! They are non responsive once they get your hard earned $. I should have read the reviews.

Awful service. They sent out the first person to measure our yard, and 4 weeks later we found out he was fired and they needed to send a new person. New person came out, said we'd have a quote in a week. I followed up and it's been 1 and a half months since I've heard from them. Wilo not be using going forward read more

PEOPLE avoid ALL CUSTOM FENCE DESIGNS!!! Thanks God I didn't make payments in advance. Im planning to fence my patio using HomeDepot card. Marlon came, gave me estimate, I explained to him all my rules and requirements to get involved with his company, I think he got scared of me, we agreed to be in contact after I discuss the estimate with my husband. I called him to start the project, and he told me he is so busy with other customers that he can't come to my house, I called the company then they said another person, the big manager is coming today. Well thanks God I desire to yelp the reviews of this company, is 6:01 am Im canceling the appt. If HomeDepot does not have any other company for my fence, sorry Im getting another read more

We would not recommend using this company. Marlon and Saul are nice but very unresponsive to problems. It took much longer than expected to finish the job; and when we had a problem with our deer fence, they never came to fix that issue. They started to ignore all phone calls and text messages. Unresponsive! They do not support their work. Very disappointed. AVOID!!! read more

This company installed a fence for our neighbor. They put a fence post directly through the main line of our sprinkler system. It has been over a month since we notified them of this issue and they still have not made any effort to repair things. Both my neighbor and my wife have called multiple times, but still no one has come out. read more

Horrible company. The guy came out and told me that they are ready to do the job and that he was going to contact me with estimate. after about a week he never call and I called him. He had the estimate ready the next day I agreed to the price and ask that they begin. I have not heard back from them in over a month.This is how you treat potential customers??? I refuse to follow up. "Let the buyer beware!!!" You have a choice. read more

Excellent work by Saul and crew! He was very patient to listen to what we wanted and understood our vision of the fence and handrail we had for the patio. We had no idea about the fence work besides knowledge from googling and Saul was helpful in making us understand. Unlike usual contractors, he was not pushy with any ideas or materials and completely went by what we wanted. Work was finished on time with the exception of snow days. There were small glitches for which he did a post completion followup visit and fixed everything. I must also say that due to various code issues with the city, the work was being delayed from my side and Saul was very patient enough to bear with us and adjust his schedule accordingly. His price was very competitive and he was not pushy about money at all and took the payment from us part by part as the work progressed. read more

Saul, I think my 2 stars is being more than generous. We have given "All Custom Fence" more than enough time to come correct the issues with the sagging gate that we were promised would never sag. So let me explain my whole experience using All Custom Fence. They started the project 2 weeks late then promised. (Never Called, We had to call him). They blamed the town for the permit delay but when we called the town, permits were not submitted. They did not install the fence in the front of house where we wanted it to be (even with house). The didn't install the small gate flush with the garage like we wanted. We had to call and tell them that the fence was crooked (not squared). Then had to call them because the jog in the fence went a panel more then it was planned to be making it look aesthetically unpleasing and a waste of usable space. Used materials off property that another contractor planned on using for something else. Oh and best part, installed used gate latch / bolt, asked to replace it and was told that a new one was installed. Than lied about painting it, even though I got paint on my hand and ruined my shirt.(Saul eventually did drop off new gate latch) Company Name submitted on permits was not same name as All Custom Fence. read more

Met with someone from the company to obtain an estimate for a fence. He seemed very friendly. Over a week later, I have still not receive an estimate for my fence. I called the office multiple times to ensure my contact information was correct, and they assured my an estimate would be coming shortly. Still nothing. This company needs to work on its communication and customer service skills. read more

They said we would receive an estimate for a fence for our yard in 24-48 hours. Not only did we never receive it, we called five times over the course of a week and they never returned any of our phone calls. Do not recommend. read more

The fence came out great, no complaints with the workmanship and quality. However the company does seem to have communication issues. It was near impossible to get in touch with them for a few days. The owner did finally get in touch and apologize for the lack communication noting it was due to some recent staff changes. Hopefully everything gets squared away soon because these guys do make a great fence. read more

We hired All Custom to install a fence in our backyard. At the onset, they seemed wonderful. Marlin was friendly and responsive, and gave us his cell number to call or text whenever there was a question. Within a week after completion, we noticed that the bracket attaching the gate to the chimney was loose, causing the gate to not close properly. Suddenly, Marlin didn't get my texts anymore, nor did he pick up my call. We ended up calling the company number and Marlin answers - he assures us this will be fixed. Except, about two weeks after, the gate becomes loose for a second time. We ended up getting the run around for over a week, and it wasn't until we got angry that we got results. Basically, the installation was fast, what we wanted and seemed to do a good job. But for the one issue that we had, they were difficult to get a hold of and when we did, they consistently didn't keep their word on when the problem would be fixed. read more

These guys are first rate. Marlon was the first line of contact. He was on time, attentive and professional. We walked through the property and he worked up an estimate.The work was done about a week later and the team was neat and efficient. I would recommend them without hesitation. read more

this company and marlon the estimator are b. s. and bogus. marlon showed up and i informed him what needed to be done on a gate repair . he assured me it would be done and he would send me an estimate . he never sent me one i called him on his cell phone and spoke to him and inquired about the estimate so work could begin he said he would call me back in 5 minutes no return call and he never sent an estimate . their office people are also b.s. i called them several days in a row the girl stated i would receive an estimate to start work this never occured. stay far away from this company read more

Marlon came out to do an estimate and really sold us on the company. While the workmanship seems good, there is a complete lack in communication. They started the job in June and never finished installing the closing springs on both gates. Multiple calls and texts to Marlon have now gone unanswered when he originally told me someone would be out to finish. Now it seems like he is avoiding me. I've called the office and was told someone would be out next week and they never showed up (it's now over a month later). Now no one will pick up or return my calls. EXTREMELY DISAPPOINTED considering this could have been an easy fix on their end. I would NOT recommend this company. I believe this company operates out of West Orange. read more

here is the update for Saul and marlon - After weeks of lies and not getting my money back there is still no resolution - I see other people that have reviewd her have gotten the run around from Marlin. my next step is small claims court - They should not think they can cheat people - It is a pain to do the claim but what is right is right read more

I had fences installed this summer, the work was ok but they messed up on the entry gates. They were shabby, uneven ugly & not to my specifications as agreed. Since I ordered a hot tub I wanted to be sure it would fit through 2 swinging gates they installed 1 small swinging gate about 2 feet wide & a stationary gate, both of which looked like the work of preschoolers. I kept calling & calling them to fix the issue, they kept promising & promising to return then finally showed up the day before hot tub delivery, removed that mess of a gate & never returned. Delivery came & went & I kept calling & they just kept lying leaving us exposed! I woke up at 5:30 am for my morning walk & noticed some strange dude walking thru the entryway. I asked strange dude whats up, he said its open so I'm curious. Well my dogs took care of strange dude and I wound up paying another $1,500 to the first company who would come out and I am pissed and suing them! DON'T USE THEM THEY WILL LOW BALL GET YOUR MONEY AND NOT RETURN. read more

Many thanks to Saul and crew for exceeding expectations on vinyl fencing job just completed at my home. Coming off the heels of a horrid experience with another company, All Custom Fence not only made the whole process from quote to job completion painless, but installed BEFORE the date promised. Quote to completed job 4 days inclusive of a weekend! Highly recommend, read more

I had fences installed less than a year ago. The work itself was good even though they messed up on the gate. It should have been been a push instead of a pull gate. We agreed on rectifying the issue by having the decorative part of the fence face out and changing the post. They were suppose to deliver the handles to be installed on the fence and I I never received them. But 2 weeks ago I reached out to the owner Saul and also to Marlon for a follow up on a readjustment of the hinges on the gate because on several occasion I have not been able to open the gate and have been stuck. I did not hear back so sent a follow up message in which I was informed they would send someone to fix the situation the following day. They never arrived. I sent a third message and no response from from either Saul or Marlon. If your like me and are big on principle and follow up then it may be best to take your business elsewhere. read more

At my West Orange house, All Custom Fence replaced my existing chain fence with a six feet privacy elegant finish vinyl fence. After getting various quotes from different companies, ACF has the best prices around. The working crew are well informed and knowledgeable, from the concept, design, and specifications to the installation they were so professional and friendly. The installation process was So quick. "All Custom Fence" lived up to their name Due to the unique set up of my backyard and the locations of some trees they had to customize my entrance door and panels on site. Marlo the sales representative is an outstanding person, attentive to detail, very easy to work with. He never left any questions unanswered and always responded promptly. He personally came every morning to make sure everything was running smoothly and on task. Excellent Customer Service. I am extremely happy with the results, it surpassed my expectations, I proudly recommend ACF to anyone needing fence work. read more

I now have to file a claim in court to get my money back since many attempts to get calls returned have failed. Almost a month waiting and can't get anyone to respond when I requested an update or my $1000 back. Not very professional for a licensed contractor. I can't in all good conscience recommend this company to anyone . read more