Update: the appointment itself was completely unprofessional, I did reach out to sherry personally…read moreto receive no response, and again just excuses instead of just admitting they we were unprofessional, didn't let me cancel an appointment after inconveniencing me without charging a $20 no show fee when I was at the wrong location down the street and proceeding to make the service the following day tense and bizarre while still not acknowledging the core issues that created this review in the first place. The comment now states that I didn't reach out to her privately. Here is what I messaged the owner on my experience: When someone is getting a Brazilian done, it shouldn't be even remotely uncomfortable or awkward. She did the job, but was so silent to the point she didn't give me professional cues like when she was going to pull in more delicate regions. I had to ask for that and at the end she was incredibly awkward and unable to maintain a professional demeanor in my honest opinion and I even told her if it was going to be this uncomfortable I wish that the $20 was just refunded. I still tipped her and I just don't tolerate that extreme of pretending when clearly things aren't ok obvious by her body language. Apple Maps still shows your old location and the way I was treated on the phone was really odd when I was trying to get clarity. She kept repeating the policy and a no show policy is not applicable to someone down the street at your old location because their maps took them there. She also tried to say it was 13 min past when I started texting and calling under the 10 min mark. She also didn't take me back into my appointment for 5 min so the congruency of policy was contradicting in of itself. When I got there, I was met with a bunch of deflections to Apple Maps and the girl at the front desk admitting this happens often and that at the same time she canceled my appointment, she had cancelled another person too. I was mind blown at the lack of regard for time and energy and money I lose out on by having to re-book and re-schedule when I showed up to my appointment and was right there. If something is a continuous problem, it needs to be fixed. I would think not only is this costly for customers like myself but for you too if your front desk is cancelling appointments that quickly and that often. I shouldn't have to fight for basic professionalism and fair policies. Original: They had moved locations to an address right down the road and didn't have it listed or any notification to clarify this was the case. On top of that, Their apple maps had their old address to make arriving all the more confusing. I was texting the number and eventually when I called about 10 min later, they said yes they had moved, that they will still charge me a no-show because it was too late to come to my appointment even though I was already there. I let her know I've been trying to text and call and that I have them on my phone and had to argue to the point it pissed me off and she said the best she could do was put it towards another appointment and that her system wouldn't let her cancel or refund a 20.00 charge. She was also giving me attitude and I finally had to say I'm really not asking for anything unreasonable and she kept rudely repeating there was nothing she could do. I truly just want a refund and to not be spoken to in a rude manner when I'm just trying to get clarity and make it to my appointment. When there are small mix ups like that I would expect some benefit of the doubt and not to be told there's nothing they can do when I made every effort to be there. That's nonsense and unprofessional. Don't penalize your customers and give them attitude when you aren't on top of your map updates and consistent information.

Update -- once I got in touch with the owner she promptly refunded me in full and was very…read moreapologetic for the service I received. I deeply appreciate the integrity this demonstrated. Got a lash lift here this week and they totally ruined my eyelashes. They're permed sideways, crossed over one another, and some lashes weren't curled at all-it looks awful. The esthetician was very sweet but clearly inexperienced--she missed dying some of my lashes, got dye on my forehead, and left glue all over my face. The woman who answered the phone was very rude every time I talked with her. My previous appointment was canceled last minute. When I rescheduled and they once again tried to move my appointment to a different time the day before. I definitely recommend going elsewhere for your lash and beauty needs. Learn from my mistake and save your lashes!

Nicest people. Gentle touches. Clean space... Spotless in…read morefact. Kim and Erika are taking new clients while Ruby is not. Highly recommend

What a wonderful place for nails. Erica is fantastic. She…read moredid my cat eye nails so beautifully.

Loved going to Cynthia! She was very patient with my super strength extensions! And I am not…read morekidding when I say SUPER STRENGTH! Cynthia worked on my hair for hours and the whole process of cleaning up my mop took a total of 2 days, but she didn't mind. She was more concerned with making sure I was happy with my hair color and moved extensions. Cynthia is also very careful and clean. I felt totally comfortable with Cynthia during the Covid 19 pandemic. She took my temperature saw me by myself. The best part of the experience, Cynthia has a real talent for creative styles and colors! You can go casual or funky! I love that about her! I am only visiting Santa Fe but if I were to stay here she would be my stylist!

If you are a guy please for the love of God avoid this place at all costs I have never received a…read moreworse haircut from anywhere else in my entire life. my confidence is completely ruined.

The best facial ever, gentle and relaxing. Love the products too.read more

Deanne helped me clear up my breakouts. She uses all organic stuff that smells wonderful and the…read moreappointments are so relaxing. Now my skin is all glow-y! I tell friends to see her.

Ashley is great very meticulous and fast. Been to other places and they take twice as long. Also…read moremy lashes stay on - she does a great job!

From the owner: Oh My Lashes LLC is serving Santa Fe, NM and surrounding areas. We specialize in Eyelash Extensions…read moreand Sugaring! Contact us today to set up an appointment.

Veronica is awesome! She has to be one of the sweetest souls and I love the way my lashes look…read moreeverytime I leave!

An beautiful and peaceful gem of a spa. Veronica is a delightful person and welcoming. Her services…read moreare delivered with great efficiency. One of Santa Fe's real gems!