Aqua Pro helped me diagnose a problem with my water heater and helped me resolve the problem…read moreimmediately. Very professional and nice people. I highly recommend them!

Servpro will not send myself nor my insurance company an invoice for services that started on…read more11/11/2024. My condo unit was flooded by the upstairs unit. The owner of that unit contacted Servpro. Since I was out of state I signed with Servpro to mitigate the water damage in my unit due to their bathroom flood. Servpro did all of the work except remove flooring because my insurance company had to approve it. After Progressive Adjuster confirmed the flooring had water under it and needed replacing, I requested repeatedly an invoice for work already done and an estimate of floor cleanup/replacement. To this day 12/12/2024, I have neither the invoice for the work performed nor an estimate for cleanup/replacement of flooring. I don't understand what is happening. I've repeated contacted Tayler at Servpro East Naples and have received no invoice for work performed, nor an estimate for clean/up replacement of flooring. Quality of work thus far has been acceptable but lack of providing documentation (invoice and estimate for floor) has not been good.

After checking reviews I contacted Servpro of East Naples over the weekend to see if they could…read morehelp me. I got an IMMEDIATE response by text and an appointment 1st thing this morning for a visit to work up a quote. That was very impressive as they offered help if I had an emergency and needed something sooner. Today a team arrived bright and early with big smiles & a 360 degree camera. The expert leader (10 yrs with the company) and Operations Mgr, Michael, did his job professionally and very pleasantly. The cleaning staff, Ramona & Andres couldn't have been nicer. I'll get their quote in 24-48hrs. My fingers are crossed that it's within my budget and I can hire this terrific team! Thanks, Servpro East Naples!

I was given the UWRG after calling the plumbing nerds to locate a leak in my main water line…read more Initially they were upfront and nice people. That didn't last long. They tore up a significant section of my front yard, dug some deep holes. They never found the actual leak in the line. When I repeated called them to repair my yard they gave me a run around for a couple weeks the showed up and threw a few bags of dirt and couple pieces of sod on the damaged areas. This did not fix the damages done. There are still big holes in the yard. My waterline is clearly exposed cause their 'fix' has since settled and compacted. I can't run my mower over the are cause of the uneven terrain would damage my mower. I reached out to them again and have been ignored and brush off constantly. The lack of communication is absolutely deplorable. I do not recommend this company to anyone for any reason.

Technician was prompt professional and honest. A valuable…read morecontact to have in hand. He assessed work to be carried out at below unit due to water leak, carried out mold detection very thorough.

We had an issue with our bamboo flooring lifting in a bedroom. Initially, we thought it was an…read moreinstallation problem, but it turned out to be a moisture issue in the room. We contacted iMold, and from our first call through the entire remediation process, they were outstanding. The team was professional, respectful, and knowledgeable every step of the way. They kept us informed about everything that was being done, communicated clearly about scheduling and when they would be at our home, and thoroughly investigated the source of the problem. They not only identified where the moisture was coming from but also resolved the underlying issue. From the flooring demolition to the drying process and final resolution, their attention to detail and customer service were exceptional. We highly recommend iMold to anyone dealing with moisture, water damage, or flooring-related issues.

Sherilee & Pedro were very professional and did a great job helping remediate a leek around a…read morefaulty seal with our water heater vent/pipe.

Dale Stuck, owner of Floods of SW Florida is the consumate professional. He always starts and…read morefinishes the job on time, he consistently delivers what he promises, he is honest, his prices are very fair, and he is a pleasure to work with! I am a realtor and for 10+ years Dale has been the only mold remediator I recommend to my clients.

I called Dale to assess damage caused by mold which manifested during the hot humid summer and…read morepower disruption. We needed to remediate the situation fast in order to accommodate our elderly mother who needed to get back to her home. I can't recommend Dale enough. He was professional, extremely thorough, reasonable and honest. Floods of Florida truly saved the day for us. This is a go to company!!!! Thank you!!!

very great business! restores and prices are fair! very prompt, great equipment and told us what…read morethey're were doing prior to doing kt

I was in town for only a few days to clean our rental home and get it ready for the next renter. I…read morecalled TST (based on the excellent reviews) late on a Saturday afternoon and the owner answered! He gave me a reasonable quote, set up an appointment within three days, and cleaned the carpets beautifully and quickly. You won't go wrong with TST!

Use caution with this company. After looking at our home for repairs, receptionist Andrea…read morecompletely stopped responding to our messages and texts. We never even got an estimate for repair or a report on the findings.

I wholeheartedly endorse Brian Hurford, the General Contractor of True North Restoration of…read moreSouthwest Florida, and his exceptional team, including Sebastian, Yeisy and Diego, for their outstanding professionalism, impeccable client service, empathy, and expertise in water damage restoration. From the initial consultation to project completion, they provided meticulous care, rapid response times, and unwavering dedication. Their commitment to delivering exceptional results is truly commendable, and I highly recommend them for any restoration needs. for elderly parents they were ready to return home a few months ago only to find a cleaning company that found mold and two hurricanes that had destroyed their home. This company came in and identified the root cause remediated and restored their home building it back to better than it was meeting. All of the Insurance needs to ensure that it's sealed and protected, but it came out beyond expectations of perfection. We never thought we would be to this point and have elderly parents that feel safe reassured, and now we'll have a home for the next several years to live out there life and a safe, wonderful home truly, the gratitude goes beyond what words can say and we just are thankful to God and ask them to continue to bless this team in this company you will be in good hands with this team!!! The value is beyond what you pay!!

I highly recommend this company SERVPRO, for water damage and disaster restoration needs!…read more Their manager George is very knowledgeable and experienced in this field! He is a respectful professional! Give them a call!

We were flooded by Hurricane Ian. ServPro was the fastest response. They provided several options…read morefor mitigation. Henry, Trey and Zach were amazing. They responded quickly with estimates and equipment. They monitored it daily and provided all documentation for insurance. Trey and Zach drove in from TX to respond to the disaster. They worked tirelessly on my neighbors home and mine. We are completely dry and no residual odor. Everyone I have dealt with was professional, responsive, knowledgeable and extremely kind and empathetic. I had a very good experience.