On October 8, 2024, I brought my UForce 1000cc to Biker's Edge in Wichita, Kansas, for dash repairs…read morethat I was explicitly told would be covered under warranty (by Logan). But instead of doing the right thing and waiting for authorization from the warranty department, they jumped ahead and did the work without approval from them or myself. Now, I'm stuck with a $260 bill because the warranty department refused to cover it. Why? Because there was only a loose nut behind the dash, and no parts were broken. So now I'm out $260 for a loose nut. This entire situation is beyond frustrating. I made it crystal clear that this needed to be covered under warranty or call me to get my approval after they had a cost for me, but they chose to do the work anyway, without confirmation--and then expected me to pay for it. And as if that wasn't enough, it took them two days to even find my warranty in the first place. This is an absolutely ridiculous way to run a business. When you take a vehicle to a dealership, they at least have the decency to check out the problem, call the warranty department, and let you know what's covered before they touch anything. But not Biker's Edge. They just do the work and stick you with the bill no matter what. It's a joke. Customers should be able to trust that warranty repairs will be handled properly, but after this, I've lost all faith in their service department. And here's the kicker--when I went to pick up my vehicle, they told me the warranty claim was denied because the warranty department wouldn't cover it. I called the warranty department myself and found out the real reason: Biker's Edge labeled the issue as an "adjustment." If they had simply told the truth--that the gear shifter was getting stuck in the steering wheel--they would have covered it as a safety issue, no problem. That was the warranty department's exact words. This isn't even about the $260 anymore. It's about the dishonest and shady business practices at Biker's Edge. From what I was told by the warranty department, they make more money when they bill the customer instead of going through the warranty process. I will never set foot in this place again. I'll happily drive an hour to another service department that actually values their customers and doesn't screw them over. Avoid Biker's Edge at all costs unless you want to get burned like I did.

Terrible bussiness. Extremely high employee turn over rate. Owner doesn't take responsibility. If…read moreyou bought a Suzuki RMZ Army Edition recently, just know Bikers Edge is trying to sell your special edition parts you were supposed to receive with your bike after warranty registration.

Great service before and after the sale. We bought a boat back in April and they continue to…read moreprovide outstanding customer service. Also the food is good at the marina. Boys on the dock are super helpful and the manager goes above and beyond to make the day at the lake perfect.

Outstanding service. Checked on the requested job and they were the lowest price and they had in in…read morestock. Several complicated steps later they were still working on it. Not going to give up. Highly recommend.

I went up there with a 5 port amp (installed and wired to the speakers) and a box for subs. I…read moreasked them to help me find 2 subs that would match the amp and the airspace in the box. They did that great. My amp didn't have 4 rca cables stretched to it so they sold me 2 adapters to get sound to all speakers. The guy said he could either rewrite the entire system and install the subs or just sell me the subs. He said 3-4 hours for the installation. I have the wires ran through the door jams (properly) and under the trim. @$50 an hour plus the $300 for the subs. I decided to simply purchase subs and try to finish the job myself. I should have stayed home and called crutchfield.com. They will walk you through and help you find the right subs to match your amp without ever leaving your house. Maybe I'm just being cranky because I just got off of night shift, but I really expected more from them and was not impressed. Sorry guys, not sorry.

If I could give this shop zero Stars I would. Of course did a head gasket repair on my car months…read morelater it started leaking took it back into him they said it was the radiator cap and it wasn't leaking anymore two weeks later it was leaking even worse took it back in again a third time they tried to tell me it was the water pump so I took my car to another shop to get a second opinion. That shop said it was not the water pump it failed a compression test it was a head gasket. Workhorse has a 12 months 12,000 mile warranty on all parts and labor which they did not honor.

I was passing through Wichita and needed an oil change and new brake pads. I didn't want to get…read moreswindled or taken advantage of so I called a local Autozone to ask for recommendations and they told me to try Workhorse. I'm very pleased to say Don the owner treated me spectacularly! He was pleasant and honest. He even told me I didn't actually need my brake pads done yet which I highly respected him for. So many other repair shops would've jumped at the chance to make a quick buck with no regard for their customers who might not know better. Support this local business!

This was by far the most unprofessional service experience I've had. I brought my vehicle in for an…read morealignment and tire replacement. I was later informed that the tires could not be removed because the vehicle has a wheel lock, so only the alignment was performed. What is unacceptable is that the wheel lock key was in the glove compartment, and no one made any effort to contact me to ask about it. Instead, they proceeded without the tire replacement and waited until I called to ask when my car would be ready. When I asked why I was not contacted, I was met with hostility rather than accountability, as though the issue was my fault. Clear communication and basic customer service were lacking throughout this visit. I would not recommend this location based on my experience. I would say more but I would just be assuming but they're are way better places to take your car who actually value your dollar and show courtesy and respect. Ps. I don't normally write reviews unless service is atrocious

This is totally the only place e I go for tires. They are honest. My only recommendation is they…read moreare starting to not care is the floor is swept and moped or trash is taken out. I came in at 8:30 am and it's obvious. The place is still dirty from last night. It smells. Don't lose your Give a damn!

Greatest place to buy anything Robert is really a great person couldn't ask for a better person if…read moreyou want a decent deal see Robert

Quick friendly service and reasonable price would definite recommend these guys and use them againread more

Everyone was very helpful they went out of the way to help me with our used rv issue.read more

We had a severe problem with wheel bearings on a late Friday afternoon but fortunately my wife…read morecalled Witchita RV East and they committed to getting us back on road on Sat if I could get there by 9. So we limped into Witchita and made it the next morning. They had me out and on the road again by noon. I'm very grateful for the extra effort they made to get us going as waiting a week for the Ford dealer would have been awful way to end our 2 mo road trip (back home to PHX) Give them a call if you want a business that seems to really care about people. Thanks again you guys!

Had a friend take her car there and all they ha e do e is gave her a run around trying to do…read morediagnostic after diagnostic

I was so impressed w/the service done on my car. Formerly, Kennedys Tire where I went for a few…read moreyrs. They treated me well but John & the mechanics team at Woodys were amazing. I was communicated with throughout the day . I was given an estimate . It was fairly reasonable and once they were done with a brake pad and maintenance and complete check over I felt like I was driving a new car again! Also they offered me a ride home while my car was worked on. That was very cool.