We're in Austin and All Floors worked with our contractor to replace our floors. Our old floors were crap. All Floors gave us such better quality flooring for the price our insurance company gave us. The installation was impeccable. My husband is an engineer and our house was built thirty years ago but the lines are perfectly straight. And the crews were courteous. --good value --impeccable workmanship --courteous crews 10/10 recommend. read more

All Floors & More - Living room - Flooring Near Me - Tomball, Texas

Buyer beware -- loyalty clearly does not guarantee accountability. We are beyond disappointed with this company. As three-time repeat customers, we trusted them based on our previous experiences and never expected this level of poor workmanship, excuses, and complete lack of customer service. From the beginning, this project was filled with delays and mismanagement. We dealt with weeks of pushed-back timelines and excuse after excuse -- flooring that was "forgotten" and never ordered, workers being unavailable, and even our scheduled installation date apparently being forgotten. The lack of organization and communication was shocking. But the delays were nothing compared to the quality of the work. The stair tread replacement was absolutely unacceptable. The treads were uneven, the corners were poorly finished and not properly mitered, and the overall craftsmanship was nowhere near what anyone should expect from a professional flooring company. They also were extremely rough with the removal of the exisiting floor and damaged numerous baseboards, door frames, and walls. Our biggest mistake was trusting their word and paying in full after being promised they would make things right. Once they had our money, the urgency disappeared. Instead of ordering the correct wood to match the flooring, they attempted to piece together mismatched boards and pass that off as an acceptable solution. When we refused to accept a patchwork repair, we were told the owner would personally look into other options. That was the last we heard from them. No follow-up. No solution. No accountability. We finally hired another company to tear out their work and start over. What they found was unbelievable -- pieces of CARDBOARD had been shoved and glued underneath the stairs as part of the installation. Cardboard. Under professionally installed stair treads. Our new contractor was able to install level, properly finished treads on the exact same existing structure, but only after spending hours scraping away the excessive adhesive, rubber, and cardboard left behind. After being loyal customers and trusting this company with multiple projects, this experience was incredibly frustrating. The most disappointing part was not just the poor workmanship -- mistakes happen. It was the unwillingness to take responsibility, communicate, or stand behind their own work. Please learn from our mistake: do not pay in full until every detail is completed and inspected. A company's true character is not shown when everything goes right -- it is shown by how they respond when something goes wrong. read more

We had a bad experience from start to finish. We replaced carpet and tile in our entire downstairs to LVP. There were misunderstandings about rooms being included in the quote. They damaged our cabinets, baseboards, and shower during tile removal. There are areas that don't feel properly leveled. And we constantly find quarter round coming out from the wall with exposed nails. I have little kids and dogs so this is a safety hazard and very concerning. I would never recommend anyone here. read more

All Floors & More - Loose quarter round - Flooring Near Me - Tomball, Texas

We are extremely excited about our new floors. From beginning to end, Amy was present and supportive! The entire process was straightforward, and the customer service was excellent. We will be repeat customers. read more

PLEASE GO HERE!! My floors look amazing!! I'm referring all my friends. They have wonderful customer service, the general manager is so nice and you can genuinely tell they want to help. Their pricing is competitive and I definitely got what I paid for. Amazing people, amazing work, overall very very pleased with my experience! read more

Jay, my husband came home saying Customer service was fantastic! Chris the manager was kind and considerate. Jay just needed a few boxes of wood flooring and Chris made it happen with his due diligence. He really appreciated Chris' professionalism, time and willingness to help. read more

Here is a follow up to my previous review. I waited about 2 weeks to send this after the text I received from the so called "business owner" who threatened me for leaving a bad review telling me" that I will reap what I sow". What is that supposed to mean? Again, I had to get a different company to come in and replace my entire flooring. DO NOT DO BUSINESS WITH THESE PEOPLE. You too will have issues. I talked to the BBB about my previous discussions and this is not the first time they have heard this. Another thing that struck me odd is the employees, before they even came to fix it and resolve it, begged me to take the review down. You have been warned!! read more

Absolutely wonderful floor covering store! I used to work for a floor covering store myself and I know there are good stores and shady stores. This is a good one! Sales reps are prompt, knowledgeable and get the job done right the first time! They were fantastic about doing a large tile job for us and when we later wanted to tile a nearby small bath with the same discontinued tile, they helped us search for a few days to find a warehouse with the box we needed. Beyond outstanding customer service! This is the only floor covering store that I let work in my home. Prices are incredibly fair, especially for how quick the delivery & install is. read more

All Floors & More - a bathroom with a toilet and tub - Flooring Near Me - Tomball, Texas

As much as I want to give this place more stars, I can't. From the first time I reached out to this place, something was "off". Sent info to their team about getting my floors done and the person came out and measured my floors, and said he'd have a quote over to me by next day... waited almost a week and followed up several times, just for a quote. Finally head back and was told to go to the store. Went into the store, picked out the flooring options we wanted and it was less than our original quote, we were told they'd send us an adjusted quote. Turned our sample back in and spoke to a lady there about what we chose. She told us that she would let our rep know and he would give us the updated quote, since we're were ready to move forward. Nothing, for a week, again... sent a text to our rep and called the place... a month later nothing. We were ready to Pull the trigger and get it done, and to this day have not heard from anyone. read more

We've never had more professional and detailed floor installers! Every square foot of flooring was gone through in perfectionist level of detail. The entire process was excellent and they have very reasonable prices. read more

They do a good job until you need them to honor their warranty. We bought floors from them less than a year ago and a couple of the pieces need to be replaced. We have called them at least 10 times since February and they still have not even come by to look at them. I don't understand why they want to loose a good customer and get a bad review over a minor problem. Update to review. Shane came out Monday and fixed the problem. He was professional and did a good job. It should not have taken a bad review to get them to solve the problem but at least they did fix it. read more

The buying experience was fine. Amy was diligent with all the questions. The installation experience, though, could have been a lot better. The latter killed it for me. In the future, I will look for a shop with more control over the installation process and crew. read more

After much research I settled on All Floors and it proved to be an excellent choice. Amy at Tomball location helped us out greatly. Provided answers to all our questions and assisted in selecting a LVP that was amazing.. suited our decor and style perfectly. We installed 580 Sq feet in 1 day. Jose was our install guy. If you want affordability, quality and professional service this is the place to go to. read more

All Floors & More - a hardwood floor in a hallway - Flooring Near Me - Tomball, Texas

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these guys were amazing. they installed carpet in 3 rooms in a day and put everything back the way it was. the carpet, padding and installation was a great price and the installers were very professional. you will love your experience with this company! read more

My husband ordered flooring to be installed today. We were told they would arrive between 8:00-10:00 am. The men arrived around 10 AM with a bit of an attitude. They floated the floors, unloaded the planks, and told us that they would be back in a couple of hours after the floating substance dried. We waited until 4 PM. We changed plans today to be sure we would be around. My husband has been held hostage in our living room all day today not even going out to the back yard fearing he wouldn't hear the knock as he was expecting them to arrive at any second. We never heard from the installers nor from the store about a delay. My husband called the store but didn't get an answer so he drove to the store in Tomball, but the store was closed. I would love to know why our floor was not installed today as he was told they would be, why no one has reached out to us, and what their plans are to rectify the situation. I had floors installed by their store about 10 years ago at our former house and had the best customer service I could imagine. I have regrettably recommended them repeatedly over these 10 years. I'm afraid they've grown too much to care about customers anymore. We had priced the cost of the planks and it was 1/4 the cost of what we are paying them. But we thought it was worth it knowing they'd do a great job as we had experienced previously. I regret recommending them to everyone for the past 10 years and feel the price this time was too high and not worth the frustration. Hope to get my floor sometime soon. Finally had installer call. Said he told us it would take 24 hrs to dry! Last time I had a room 6 times this size and they never left and dried the compound in 1 hour with fans but this small room needs 24 hours?!!!!! I checked at around 1:00 and it was already dry. I just went into the room and the leveler is covered in bubbles. We will see what tomorrow brings. I have another larger wood floor we want to do and I'm so glad I didn't include it in this one. Any one have recommendations? read more

This location is amazing, they did a great job on my countertops and floors. Chris always makes sure to find exactly what I wanted and it turned out perfect. Anyone looking for countertops or flooring, definitely go here! read more

Nice work and got the job done in a timely manner price was good also. Satisfied with this experience floors look GREAT!!!

we installed 10 years ago wood and now Lvp on upstairs. we are satisfied good service

We are very pleased with the service at the store! Amy was very helpful and responsive, super sweet! Nestor who laid the tile did a fantastic job. I would recommend them! read more

After our house flooded, we were on the look out for floors. We received three quotes for 1. The back rooms (which flooded) & 2. The whole house (because why not just redo the whole house!). All Floors & More not only beat the other quotes, but their quote for the whole house was within our budget. Quality was not compromised. Our floors are flawless and just what we wanted. The installation was as planned & the crew was very polite, nice, clean, and helpful. They even gave me tips on my other repairs I was doing. It was a great experience. I highly recommend them to any person looking for floors or kitchen repairs. When we do phase two (the kitchen), we will 100% be using them again. read more

All Floors & More - a child's playroom - Flooring Near Me - Tomball, Texas

First off, let me say they are very competitive on price vs other's around the Conroe area. Where my issue is, that Harrison, the sales person, came to my home, did the measurements and surveyed the area where the carpet was to be installed. The problem is the carpet layer subs they used put in the carpet but would or could not adjust a door to close correctly once it was installed. These guys took the door of the hinges and then put it back, but due to the thickness, the door is Un operatable now. I asked Harrison to have someone come adjust for this and he said that is not their responsibility. As a sales professional that took the measurements, this should have been in his purview and should have accounted for this action needing to be done. The crew they sent out should have been able to trim or sand down the door. Now I have to spend more money and hire someone else that can complete their job. I would have to really think about using this company ever again. Customer satisfaction doesn't seem to be high on their priority list. read more

Great job installing carpets in four very full bedrooms! Furniture was handled carefully, everything looks great!

All Floors and More are now costing me money in days off from work because THEY broke a whole pallet of my tile. They don't communicate well. I've called because contractors are 2 hours late and no return call. Ended up 2 days late while I sat and waited with my house tore up. In the end the floors looked nice. read more

I won't go anywhere else!! All Floors and More is my go to for flooring and remodel work. They have done the flooring at our houses (rental properties and our primary) as well as many of my clients homes. Everything from selecting the flooring to the installation was smooth and seem less. Thank you, All Floors and More!!! read more

Awesome customer service. Top notch work. And got the job done in a timely manner. Best prices around town for good work.

I had new vinyl plank flooring installed in my condo last week and am very pleased with the job. Charlton was very helpful as were the other employees I met during the process. The installation went smoothly, the workers were friendly and knowledgeable. The price was about $1000 less than what Home Depot quoted for similar flooring and install. I will definitely consider using them again. read more

I have used All Floors & More for my home, rental home and business. They have done such a spectacular job in all aspects. From customer service to the outcome itself. I highly recommend All Floors & More. read more

Just had my floors done in my house and I couldn't be more happy! They look absolutely gorgeous!!Professional, fast and quality work from start to finish!!! They were very reasonable on their pricing. I would hire them again over any other company. read more

Awesome company!!!! Used them a thousand times already and never failed me!!! Love these guys. Look for Chris!!! Very helpful and always exceeds my expectations read more

Honest, locally owned and the best price I could find. I rarely take the time to complete these reviews, but at times like these, need to look after each other. Chris at ALL FLOORS and more - Tomball Was extremely kind, understanding and flexible. He worked with us to get the most competitive price available anywhere and got our wood floors installed on time and exactly as promised! read more

I have nothing to gain for writing a bad review. There are no lies in my review. I wanted to give you a good review, because I was happy about having my floors installed. I had a vision of an excellent installation. Instead, I received a nightmare of horrors!!!! First, let me say, as I stated before this is the worst company I have ever dealt with! YOU CAN NOT BUY my reviews by offering a Pappadeaux's gift card. How dare you have your employee contact me asking "What Will It Take To Take Down The Bad Review." Correct your issues within your company and you won't receive bad reviews. Know your workers and know their level of expertise. First you accused me of trying to get out of paying you. Then you stated that I was telling lies and agreed to not give you a bad review. We DID NOT DISCUSS A REVIEW, because you didn't know I was going to do one. Are you buying customers' reviews? Because if you are you should have a sign placed in the window that states, "WE DO BAD WORK, BUT WE PAY TO NOT TELL!" Let me also state, if I was was the owner and a customer had an issue, I would go directly to them myself. If it took 10 days or more for me to correct the issues, I would be there personally every day until it was corrected. Customer service is everything!!!!!! Pleasing a customer is your 1st and most important priority!!!! Again, I'm only giving a 1 Star because I can't give a 0. Note I'm not the only customer that had a horrible experience with your company!!!!! The time that you're spending to say negative comments about the customers, you should make good use of your time by visiting with the customer to be sure everything is going according to plan!!! read more

Excellent customer service and superior installation of my flooring, BOTH times! I used All Floors & More 4 years ago for carpet replacement in the second floor and master bedroom of my house. The carpet was installed quickly. The installers did a fantastic job, and even cleaned up after the installation so well that it was almost shocking that so much work had been completed because all dust and mess was cleaned up so well. My carpet still looks brand new! I used All Floors & More again recently for the installation of new flooring in the addition to my home. Carpet, tile and laminate was installed. The result...beautiful spaces with outstanding floors! I'm VERY pleased with the end result. I highly recommend All Floors & More and recommend them to my friends and family with confidence. If anyone would like to see the photos of the flooring completed in my home, I'd be happy to show the spectacular outcome! read more

All Floors & More - My living room flooring...beautiful! - Flooring Near Me - Tomball, Texas

This company is definitely who you want to use if you are looking for quality and professionalism in addition to competitive pricing. From the very first consultation (Charleton), we had an immediate feeling of comfort that we had not experienced from other flooring companies. We went to the store in Tomball and got great knowledge from Chris about the different variations in wood flooring. He let us take samples home without any hesitation, which allowed us to choose effectively based on our color scheme in the house. A few days later, the men (very professional and trusting) came at the exact time scheduled. Oh my! They knocked it out in one day! I was shocked at the beauty. The installation manager was so helpful in directing us to the proper care needed. We had approximately 700 sq ft installed and it looks amazing! I would highly recommend All Floors and More! OUTSTANDING service and quality. Courtney Jones read more

These guys are the best! Amazing customer service, incredible knowledge of flooring, best company to work with!! They do an awesome job and I will always go to them for any flooring that I need read more

We selected All Floors & More in Tomball after seeing an ad in our local neighborhood magazine in Atascocita. Chris worked us up a quote for a porcelain tile with the wood look. After meeting him in person at the store, my wife decided on an upgrade option. We set the install date and they began work on October 12th. Two weeks later, they had completely removed all of our existing flooring on the 1st floor, all carpet, ceramic tile and all hardwood floor. A total of about 1600 sq. ft. They completed the install of the new floor on October 24th. We also had the kitchen backsplash, master bath wall, front bath wall and our fireplace redone. These guys are beyond professional. I am glad they took their time to get it all done properly. We would not have wanted a rushed job just to get them in and out quickly. Any minor issue was quickly addressed and corrected to satisfaction. We will definitely use them again!! read more

I had two bedrooms carpeted and the job was perfect. I got a super carpet with a thick water resistant pad for a steal of a price. And they were quick to install. Save money and time and purchase local from here. read more

All Floors and More is the last company that you want putting down carpet, wood or tile in your home. It's been three years since I made the mistake of letting All Floors and More in my home. I'm still dealing with the nightmare of the installation work done in my kitchen by All Floors and More. There are several other flooring companies in the area capable of performing quality work and providing superior customer service. My best advice is to choose one of them. read more

I used All Floors and More to remove all carpet in my new home and install laminate flooring on the stairs and upstairs bedrooms. It was a very professional job and they even assisted in choosing the style and type of flooring for me. The end product looks great, and I would 100% use them again. I am extremely pleased and very much appreciative of the work! read more

There are so many places to choose from when purchasing engineered hardwood for installation. The last thing most people want to deal with is a 'used car salesman,' unless they are buying a used car...certainly not when they're buying hardwood flooring. The salesperson at the Tomball store was just that...called while I was at lunch (not a problem) but I told him I would call back when available. Then received two more calls within the next 1-1.5 hours. I answered the 2nd so I wouldn't continue to be interrupted. I ask about pricing on another product that we actually prefer more and then discuss installation dates...I had my dates off by a day and am trying to tell this guy what the owner had told me the day before...this guy is telling me that date will not work. When I finally get to say something, I tell him his boss/owner said it could, then he completely shifts his story and the whole day is open on the schedule (what?)...now, based on some feedback I read on the BBB site about issues with installation dates, etc. (whether they are a member or not, doesn't really matter), I start to wonder about this place and ask a few more questions. Well, salesperson doesn't like that, begins to talk over me, I get irritated and explain that talking over me when I'm trying to ask questions is not the way to secure a $3000 sale...he basically tells me he feels 'bullied' and will not take that kind of treatment...what?!? I'm pretty simple on these decisions and try to trust my gut feeling...if it doesn't feel right and isn't a smooth process, it's probably not a good idea... I tell him we are not interested in doing business with All Floors & More and that his demeanor/attitude just lost the sale... Within 30 minutes of that call, I have since received a call back from the sales person telling me that his company will not do business with me (thought we already made that decision??) and demanding his samples back (they were dropped off yesterday, dude). I've also received a call from the 'owner,' who called because he has an issue with the review I left on their website that refers to the BBB...we're not a member of the BBB and these are the reasons why (blah, blah, blah)...He does not call to try and save the sale, NOR apologize for his salesperson...he wants to state his reasons that BBB reviews are not valid ...really?!? Oh, and regarding the conversation I had with the salesperson, he says, 'I'll review the recorded call, because all of our calls are recorded...' Go ahead...doesn't really matter b/c this is the last place I'd ever consider doing business and will make it a point to relay that feeling to all I know and come into contact with...unless I need to buy a used car... read more

I do not recommend using All Floors and More for any wood flooring process. We hired them to complete our laminate flooring in several rooms of our home and to install hardwood stairs and white risers. The team that installed the laminate was good, they were done quickly and did a great job. It was the stairs that got messy. I was told they could install stairs and have completed this type of work before. Unfortunately the same installers were sent to do the stairs and they did not turn out well. The bottom stair should be rounded and instead they put an angle cut. The painting was so poor we had to stop the process and will have to get a painter in to fix the job. We paid almost as much to do 12 stairs as we did for the rest of the flooring and the job was not finished properly. Some of the stain on the stairs is coming up and they smeared some of the white into the stain. So if you need laminate they are OK if you need flooring I do not recommend you use this company. When I spoke to the sales team they said they would send the installers back, but the installer even admitted they weren't painters, they laid flooring. We didn't want them back to create more problems, so they gave me a $100 credit, which will not cover the painters we now have to hire to fix this work. Instead of being pleased and excited about our new floors I cringe when I look at the stairs knowing how much we paid and how poor the end product looks. read more