Avoid at all costs. Safelite will try anything to avoid using factory glass. They will ghost you…read moreon communication and feed you false promises. If you are a Tesla owner, definitely avoid, since they lack the resources and knowledge to recalibrate the front camera system. It will be a painful frustrating experience from start to finish "maybe" . The business response is a lie. They told me it would not be a problem to get factory glass, and they had a district manger on top of the procurement. I had no problem paying for OEM glass, they just don't want to go through the effort to do the work. Quit being liars.

Completely painless experience. Very quick quote on-line,…read morekept me updated regarding the appointment, showed up on-time and went above and beyond to replace the back glass. If you have an older Toyota, you'll want to ask for "Sleyton". He is extremely knowledgeable and got the job done in a very timely fashion. 10/10 will recommend to anyone needing glass replaced quickly!

I was looking to get my hood and roof repainted as the roof was starting to show little pock marks…read more The hood also had discoloration due to being kept outside and had a leaf print. I brought it into Damien's for a quote and met with Damien. He provided me a very reasonable quote and said that his office manager would schedule the appointment. My car was finished in a few days and it the exact color match. It looks amazing. They were a pleasure to work with. They were accommodating and finished the job on time. Extra bonus are the sweetest two shop dogs you'll ever meet.

Stop using student's to do all the work. Poor workmanship…read moreHugh spaces where water could get in the car. Had a full tank of gas someone suck it all out. QUALITY of work was bad, look like bumper is going to fall off anyway now. Just keep riding by that joint please believe, I warned you, First thing Damien ask you is how much the insurance com. giving you so, he can take it ALL. That my opinion!!!!

Attention to Detail Missing on this Repair:…read more I recently got a rock chip on my windshield and contacted my insurance company to have it repaired. They recommended a different windshield repair provider, but I chose to go with Novus since I had worked with the owner, Alan Paul, on previous repairs. Alan reached out to me on Saturday, September 6th to schedule the appointment. I brought in my SUV for the windshield replacement, but unfortunately, I encountered several issues with the repair. The technician seemed unfamiliar with reinstalling the sticky pad for the Touch Keypad Entry System on my windshield. He removed the keypad, stuck it onto the adhesive pad, and then tried to apply it to the glass. This resulted in a large air bubble underneath, as the correct method is to adhere the pad to the glass first before attaching the keypad. I contacted Alan about the problem, and he assured me that a more experienced technician would correct the issue. We scheduled a follow-up appointment for the following week. However, when I arrived, the same technician was assigned to fix it. He told me, "I know how to fix it now--I brought my credit card," and proceeded to use it to try to smooth out the sticker. Despite his efforts, the new sticker still had several white spots that looked like either scratches or air bubbles. I wasn't satisfied with the result, so I took my SUV to the Toyota dealership's accessory shop for a second opinion. They advised me to let the sticker sit in the sun for a month and return if the issue persisted. While showing the Toyota service manager the issue, we noticed the plastic trim around the windshield wasn't fitting properly and kept popping up. Upon closer inspection, it became clear the Novus technician had broken the plastic trim and reattached it without informing me. In the meantime, I had to drive to Asheville, NC for business. After returning, I washed my SUV and noticed the windshield wipers were misaligned and resting on the hood--clearly not reinstalled correctly. Thankfully, I didn't encounter any rain during the trip. Eventually, all the issues were resolved: the keypad sticker was replaced, the broken trim was fixed, and the wipers were replaced and realigned. However, the entire process was frustrating and time-consuming. The lack of attention to detail from the technician created unnecessary problems and multiple return visits. Based on this experience, I can no longer confidently recommend Novus for windshield repairs.

My son cracked his windshield last week and needed a new windshield. The price quoted was…read morereasonable, the service technician showed up to our house on time, and the glass was replaced quickly. This business made the process effortless and cost effective. I appreciated that I was able to work while the installer worked on the car and interacted with my son. A seamless operation. Would definitely use them again.

good service, job well done. gave me good options and also provided me with informationread more

Personable, well informed staff, fair price, prompt service. Was scheduled quickly, and am pleased…read morewith the my new rear and side window tinting, which looks great, replaces darker, inferior tinting that had been installed in my Mazda 3 hatchback by an Arizona dealer. As a former AZ resident, I'm happy that my windows are now light enough to pass NC inspection. (I had previously "flunked Window Tint" when I went to AAA for my first NC pollution inspection. The tint on my Mazda 3 hatchback's side and rear windows exceeded the maximum allowable for cars registered in North Carolina.) SouthernStyles Tinting, You did a terrific job on my windows, and the glass-embedded defroster wires in my rear window weren't harmed in the process at all! I'd certainly recommend you HIGHLY to anyone needing a car--or truck--window tinting job!

Can't recommend this business enough. Do great work with a quick turn around and reasonable…read moreprices. Thanks, Registers Glass for helping me with my projects!

They are amazing! Their service was quick, efficient, and very professional. Had my Tesla side…read moremirror installed in two hours. Other places were hesitant to work on it but they weren't. Thank you!

Quick & affordable Oil Changes was in & out in 20 minutes on the oil change of my Toyota Rav 4.read more

I would not recommend this shop! They handle their business in a shady manner! I had a piece of…read moremetal in one of my tires and went to buy a used tire but was told I can't just replace one tire on an AWD vehicle. So I bought 4 used tires from a shop near me because I didn't have over $1,000 for new tires. I brought my car to Prime Shield to get the four used tires I bought, mounted and balanced. They told me the tires tread was not good and wouldn't pass inspection, and one of them had a tear and wouldn't hold air. We agreed they would keep my tires on and I would return the used tires. But they chose to put three of the used tires on and one of my old tires. I told them that left me in the same predicament I was in already. They insisted that I pay $171.26 because they did the work! Not only did the tech say the tires were not good enough to pass inspection, but the manager Tom said they were in bad condition as well. I paid because I needed my car but, I let them know I was going to call the owner in the morning. The next day, the manager Tom had an attitude with my son and I. We asked for the owner Sam, and he said he would be in later. We stopped in again and he said Sam wasn't there. So, I asked him to please have Sam call me. He never did, so I called close to closing and the woman at the front desk, Robin, answered and said Sam was gone for the day. I let her know that I feel they should put my original tires back on and I wanted a refund because they knowingly put bad tires on my car and charged me $40 per tire. She started raising her voice, which was VERY unprofessional, as is her attire, to sit at a front desk, with her chest on FULL display. My son had to interject and ask her to lower her voice. I let her know that, had she said, the tires were already on when we noticed the tread, can you pay us something for their time, that would have been understandable. OR had she said, those tires won't pass inspection, but we can order you some new tires for x amount, that would have been appropriate. BUT, to go and put them on after they said they wouldn't pass inspection? That's shady!!! She said she would have Sam call me, and he never did! Apparently they have been open since November, but haven't gotten their license to do state inspections! Wonder why? Anyway, I would avoid this shop because they don't operate in an honest and trustworthy manner.

I got one estimate for over $3,000 so I filed a claim with Allstate, and they recommended Gerber. I…read moredropped the car off and the waiting begun. They sent me periodic text updates as to the status. They had to order the bumper from Kia. After 4 weeks Kia still didn't have a delivery date, so they asked if I want them to fix the existing bumper as best they can and then they would replace the bumper when the new one came in. When I got the car back, I was shocked to see that I couldn't see anything wrong with the bumper, they did an amazing job. As far as I am concerned the car is fixed to my satisfaction and I know that when my lease is up later this year it would pass inspection, but I'm told that the bumper will be in sometime in March and we have to get it replaced because the insurance company has already paid for it. Based on my experience, I would highly recommend Gerber Collision and Glass for all your autobody work. They are courteous, can provide rental cars, and do outstanding work.

Very poor customer service on collision repair estimate. Did not have appointment properly…read morescheduled, or had proper communication with insurance company. I was treated as just another number. Decided to go elsewhere and would not recommend.

Dwaine and his team are outstanding. They are a company who stands behind their work, the go above…read moreand beyond in a time where it seems customer service has diminished. Not at Clear Vision Glass. They bend over backwards to satisfy their customers and make corrections when needed. I would give them 10 Stars if it was an option. I will use them if ever I have future window damage. I wholly suggest them to anyone who needs glass repair done. I will continue to sing their praises. The customer service is second to none!

Jose C. came to my apartment to fix my sedan window, he did such a great job! It can take a couple…read moreof days to get an appointment, but that's because they do such good work.

Absolutely 5 star service. My technician answered all of my questions and made me feel like I was…read morebeing taken care of. Such an amazing family owned business. They were able to come to my house on short notice and replace my window within 30 minutes. Will definitely recommend to friends and family!

We had a chip repaired in our windshield today…read more Tessa who booked our appointment was friendly and quick to get us in. Danny who repaired our window was fast, affordable and friendly. Thanks guys!

Very nice service technician, service was done at my job and in a very timely manner, and the price…read morewas the lowest quote I got in Wilmington.

This Business was recommended by Parkway Subaru to replace my cracked windshield. I called and left…read morea voicemail regarding my situation and I'm still waiting for a call back 12 days later. Based on the other reviews here on this vendor I decided to use Safelite who did an excellent job.