Avoid at all costs. Safelite will try anything to avoid using factory glass. [[HIGHLIGHT]]They will ghost you on communication and feed you false promises.[[ENDHIGHLIGHT]] If you are a Tesla owner, definitely avoid, since they lack the resources and knowledge to recalibrate the front camera system. [[HIGHLIGHT]]It will be a painful frustrating experience from start to finish[[ENDHIGHLIGHT]] "maybe" . [[HIGHLIGHT]]The business response is a lie.[[ENDHIGHLIGHT]] They told me it would not be a problem to get factory glass, and they had a district manger on top of the procurement. I had no problem paying for OEM glass, they just don't want to go through the effort to do the work. [[HIGHLIGHT]]Quit being liars.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Completely painless experience.[[ENDHIGHLIGHT]] Very quick quote on-line, kept me updated regarding the appointment, showed up on-time and went above and beyond to replace the back glass. If you have an older Toyota, you'll want to ask for "Sleyton". He is extremely knowledgeable and got the job done in a very timely fashion. 10/10 will recommend to anyone needing glass replaced quickly! read more

Nearly worthless. Went online and called to get an appointment for a windshield chip repair. Wanted it done as quickly as possible so the crack would not spread. They could not get me in for 10 days at their facility or 15 days for mobile service. They said I could make the appointment but just show up at an earlier date and they would look at it. If minor, they "may be able to fit me in". Given they are 40 minutes away, I was not willing to take a chance that "they may be able to fit me in". Found a local windshield repair that repaired next day and cost less than half. SAFELITE IS NOT RECOMMENDED by this customer. read more

I had a crack in my windshield from a rock on the road. When I called my insurance provider they couldn't give me a straight answer if it was covered. [[HIGHLIGHT]]I filled out Safelites online form and they filed my claim for me and let me know my coverage status quickly.[[ENDHIGHLIGHT]] The technician arrived on time during his expected window and made sure to adequately communicate the procedures and their lifetime warranty. My windshield was replaced in 30 mins and I was able to hit the road. This was an invaluable process to help get my car back on the road in a quick and safe method. I paid nothing for my replacement because they helped file the claim. read more

Safelite installed a windshield 8 2023, been leaking for a year, never could figure out where the smell was coming from. Took to mechanic' in Wilmington, and he said 99.9 % it was leaking from windshield. After testing windshield before and after installer came to change out, no more leaks, after reinstalling. So rental and bill form mechanic was over 4,000 . They denied to pay saying I drove through heavy water. . It was raining like hell. Trust me, have another company put your windshield in all they do is shit on people. I have a lawyer, and plan on suing them from the mold. They had to pull out my seats, carpet, and air dry. Been without a truck for 3 weeks. I pay around 800 a month for this truck. I'll will post bills within the next few days. Also on YouTube. And also see it on 5 on my fucking side read more

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They replaced my cracked windshield. Got and appointment right away. Timely, good service. [[HIGHLIGHT]]Friendly and helpful service team[[ENDHIGHLIGHT]] read more

I had a small crack from a rock that flew into my windshield. I took it to a new Safelite on 17 in Wilmington (near Hampstead) after approval from my insurance company and they did a horrible job. [[HIGHLIGHT]]I went back to complain and the manager was not only rude and dismissive but pretty much said that is all they could do.[[ENDHIGHLIGHT]] I would not mind but this is a brand new truck. Would not recommend this place to anyone! read more

Something smacked the windshield at 70 miles an hour I have no idea what it was When Safelite in Wilmington looked at the windshield they said it would have to be replaced I said it's smaller than a dollar bill The Safelite guy said I hate it when they tell people that The Safelite automated phone system sucks But the people in the office are nice read more

Recently a small stone hit my front windshield. It chipped the glass but it was pretty small. I found Safelite AutoGlass and today (28 July 2021) it was fixed. My appointment was at 11am. When I arrived I was told it might take an hour! Wow! However, it was done in about 25 minutes. William, the technician, sat down and aske me what I expected of the service. I told him I wanted it to be fixed so that the crack lines wouldn't spread any further. He did a great job. You can barely see the spot on the windshield. If you need to have any window damage repaired, I highly recommend Safelite AutoGlass. read more

I am so pleased with the professional service I received at Safelite when I took my car in for a windshield repair. The service person Anthony kept me updated on the status of my windshield repair & when I picked up my car, he explained the aftercare. Anthony & the Safelite office staff were very friendly & polite. read more

Horrible company...put in a claim to have two chips in windshield fixed. Sent mobile tech out to repair he did one spot and left. Called back to explained he did not fix one chip and the customer service said no problem here in two weeks we will have someone come back out to you. Day before appt got a text saying appt is at 8 am come to our store location to drop off vehicle. Called back and explained it was suppose to be a mobile fix and the customer service refused to setup appt. Was then told to wait 4 months till next mobile tech like seriously!!! Worse experience ever tell anyone to avoid. read more

I had a stone chip in my front windshield. Safelite came promptly to fill with their injection procedure. They told me there was a chance it might not work based on the type/depth of the chip. Well the injection method did not work and the chip began to spread anti. I called Safelite back and scheduled an appointment at their shop. They fixed the chip issue by completely replacing my windshield. The work was done promptly and without issue. I can't thank them enough for their no hassle approach to fixing the problem. I now have a new windshield and am a very satisfied customer. read more

Today, I was the recipient of what was likely a rock or stone, but felt like a small bird or missile hitting my windshield. While it was the size of a dime, it looked like it started to spread. Online, we could only pick a day 4 days out to have it repaired and I was worried it would get bigger. I thought, what the heck. Maybe I can ask nicely if I just go in and they'll fix it. Sure enough, the very nice woman at the front took a peek, was very honest in saying it won't be perfect, but had us in and out in less than 15 minutes total. She's right, it's not perfect, but it's also fixed and I didn't have to wait or risk replacing my entire windshield. They're incredibly nice and human (which is a rare find nowadays). read more

My husband and I went here this morning because we had a little crack in our windshield and we wanted it to get repaired. We made an appointment online. We got there and the worker looked at it and was telling us since the crack is so small if they worked on it then it might make it worse. We could take that chance if we wanted and then he had the manager come out and look at it. They were both very nice and gave us all the information to decide if we wanted to get it fixed or not. It's nice when customer service is upfront about things and we ended up not getting it fix. I felt so bad for wasting their time but they were super nice. I highly recommend this place if you have any windshield problems. read more

I had my 2015 Lincoln Navigator windshield replaced on Jan. 9th 2020. I must say that Safelite AutoGlass was impressive. They maintained great interaction prior to arrival at my home. Everything was explained clearly including procedure and price. Also, I received an email photo of the technician prior to his arrival. The technician, Tom Black, was the technician who arrived to replace my windshield. He was very professional and courteous. He explained his work intentions, asked if I had questions and then began working. I stood with him for a while and watched as he handled his business. There was no wasted motion. He mentioned his respect for the Safelite company and that they value "Customer Satisfaction" as a number one priority. He also mentioned that they were fair to their employees. He finished the job in roughly an hour. His work was exemplary! He even cleaned my dashboard, the console and my front seats ! What ! Tom Black represented the Safelite company in an "Outstanding" manner! Overall, I was fully impressed with this company's customer service, attention to detail and great communications. As such, I highly recommend their services. read more

My tech was Thomas B & when safelite didn't have the part to fix my window, he showed me how easy it would be to replace the part I would need myself. I wasn't charged for my appointment & he ended up saving me hundreds by showing me the way to change the part. If I ever need any glass repairs in the future, I would definitely use these guys! I don't write many reviews, but this saved my old car from getting traded in & saved me a ton of money vs what the dealership was asking just to find out the problem! Thanks !! Would 100% use them in the future and have rec. them to my entire family. a million stars! read more

Satellite came to my home and fixed a small crack in our windshield. They said it was not a repair for cosmetic purposes but to protect the integrity of the glass. I am happy to say you can hardly see the knick. They did a great job and the repair was made quickly and without unnecessary contact during the COVID epidemic. I would highly recommend their services. read more

Guy were super nice. Took my older BMW in this weekend for a windshield replacement and they were very knowledgeable from the start. No surprises and went above the standard. read more

Your company has came out twice. The first time was just ok. The glass that was installed was scratched up. A second tech came out and was not able to install the new glass because there was a part that was broken. Now, you have to come back a third time. We are very unhappy with the service that we have received so far. Also, please make sure your techs have the right equipment to perform the job. read more

Great service,both on phone and repairman. Was here when promised, professional and courteous. Even replaced my wiper blades quickly and for a great price read more

made appt. on line. technician called ahead to verify what time he would be at our home. I told him I appreciated the call because it doesn't happen to often. He showed up when he said, inspected the damage and explained the repair process and why. He did exactly as he said he would and was gone in less than an hour after his arrival. No issues. I was very pleased with the company and the technician. read more

It was easy staff was amazing super nice didnt take long at all will definitely be back and recomend to my friends

Service was prompt, technician was courteous, patient, knowledgeable, well experienced and very helpful in resolving my windshield problem, informing me of several options. The end result was beyond my expectations and I was extremely satisfied. I would highly recommend. read more