After interviewing 3 different window replacement companies, we were most impressed with Ty's…read morepresentation from Zen Windows. He was up front with pricing and the quality of his product. The construction of Zen windows had a superior quality than the other windows we interviewed. Installation by Marcos and his crew was efficient and professional. Window installation was quick, while making a difficult job look easy. While selecting for a window company can be daunting, we searched through the internet for window ratings and found Provia Endure Windows to be highly rated. Lifetime warranty for the windows and installation also were deciding factors for us. Curb appeal, value, comfort plus improving energy-efficiency and security added value to our house. 38 windows replaced by Zen Windows.

I'm a first-time homebuyer and purchased my house in March 2021. While the house was in great…read morecondition and had recently been renovated, it still had the original wooden windows that were installed when the house was built in the 1950's. While I appreciated their history, classic look and the fact that they were still in good shape, it was clear they needed to be updated. I contacted several window companies around town, both local and national establishments. After being put off by some of the high pressure, in person sales tactics other places had, I found the approach that Brian and his team at Zen Windows very refreshing. I also saw that they were voted Best in Charlotte by Charlotte Magazine in 2020, and I wanted to support a local business if I could. Brian was very generous with his time, and it only took a few phone calls with him and a quick visit from his installer to get measurements for them to have all the information they needed. I was impressed with how simple and straightforward the process was. Another huge selling point was that I wouldn't have to pay anything until the job was complete, a big difference from other companies. The turnaround took about three months for the windows to be built, but I would chalk that up to COVID, supply chain issues and increased demand for home projects because of the pandemic rather than anything on Zen's end. Quoted turnaround times at other businesses were similar. Once the windows were ready, Zen sent a simple three man crew to my home to perform the installation. Each gentleman on the crew probably had 30-40 years of window installation themselves, so as a team they were pretty capable. In just two quick morning sessions, my windows were complete! I'm extremely happy with the end result. The windows are fantastic, incredibly easy to use, they look great (black exterior FTW), and I can already tell they perform much better than the old ones. Brian and his team did an outstanding job, and I would recommend them to anyone looking to upgrade their windows!

The salesman was great!! The team they sent out to do the actual install.....not so much. The reg…read moresize windows went well, but, we live in an older home & some of the windows had to be cut out to install. We had just had gutters replaced, they dented the gutters with their ladders. The clean up was not done well. They trampled our rhubarb plants & it was a VERY bad experience. I had always heard such great things about Window World, but if I ever need other windows, doors etc, I will not choose Window World to do the job. They did give me a discount f ($200) and get a service guy to come to recaulk the windows & replace one of the downspouts they bent up. But it was a very unfavorable experience

had 3 seperate jobs:…read more 4-5 Stars: Replacement windows: Nice, friendly crew leader. Difficult conversing with crew. Did a good job. 5 stars. Replace french doors with slider to deck: Nice, friendly, professional installation. 1 star. Replace front entry system (door, side lights, transom window.) Nice, friendly, incompetent, appeared inexperienced crew leader, B-. Crew member often answered questions when he didn't have an answer. He was more interested in getting paid than quality control and doing a good job. Door handle put on crooked. Corrected when I brought to his attention (after payment.) He thanked me for noticing it because he didn't and he would have felt bad leaving it like it was.) I questioned caulking on outside. He said it couldn't be fixed. Caulking on inside of door (foyer floor against tile) was so bad. Totally unacceptable, unprofessional, lack of self pride in work. Also, door wouldn't lock from inside. WW send Don Southern out to satisfy my complaints. Don is a great employee. My satisfaction was most important to him. He cleaned up caulking on inside as best he could. Fixed the door lock. On his own came back to cover the caulking with toe molding. Had to come back to work on fixing the calking on outside. Don was the only one to salvage this unacceptable mess. Bottom line, crew leader should have quality control and fix obvious messes, or bad installation. Not recommend WW for this type of service.

I reached out to a couple of places but this one was very responsive. They immediately booked…read moresomeone to come out and do the assessment. Assessor sat down w me and went over a couple of options. He showed med videos and brought samples of the material that the door was made out. Then, Ms Carla was very communicative to walk me step by step of the process and answered all of my questions. She communicated via email, text messages and phone calls to always keep me informed. Someone came out again to take final measures to order my new back door. Kyle came out and did an outstanding job in an efficient manner. He was very pleasant and professional. The value was great for the quality of the service, time efficiency, and reliability of their product. I would recommend them to anyone if you are thinking about replacing a door. I rated them 5 out of 5!

The contractor group was very professional and did excellent work…read more There were issues with the communication and rescheduling which happened 2 or 3 times. This was our only frustration/complaint.

In 2008 we hired National Window and Door to replace 16 windows in our 25 year-old home. The job…read morecost about $5000. Installation took two days. The installers were short tempered and complained that the windows were sized incorrectly. The job looked good from the ground when it was finished. We paid the company and parted ways. Two years later we decided to re-side the house and found numerous problems with the install. The most egregious was how they compromised the structure of the house by cutting out the jack studs (structural members) in several rough openings to allow the incorrectly sized windows to fit. As a result, a few of the headers (beams holding up the roof) pulled into the window opening. Pictures of the cut jack studs and resulting damage are available in our Angie's List review, or from me on request. We hired an engineer to consult on the fix. When we confronted National Window and Door about the problems with the install, we got nothing but a run-around. If you hire this company, please pull your own building permit and have the building official check their work. They can't be trusted.

From the owner: The sales staff at National Window & Door has a combined total of over 50 years experience in the…read moreindustry, serving both residential and commercial customers. Put our knowledge and experience to work for all of your window and door, installation and repair needs. The professional sales staff here provide specific details about our products to help you make difficult decisions. We also offer additional services including: siding, garage doors, shutters, screened-in porches, skylights and sun rooms.

Tim came to our home and we went over everything. I did my research and asked very specific…read morequestions. Tim had the responses, he was very knowledgeable. Christina at the office kept me updated and made the appointment. Mario and Avery did the installation. 2 days 18 large windows no mess, no problems. This company is top of the line. Pricing was very reasonable. If you are looking to replace windows, look no further.

Those Window Guys are Terrific!! We had a damaged window above the garage in the attic that was…read moreextremely difficult to access. Mo drop down latter, a small hole, no interior lighting, and no supporting floorboards. Bill accepted the challenge and somehow made his way to the window to measure for a replacement. A few weeks later the new window arrived and Bill scheduled installation at a mutually convenient date/time. Again, he made his way there and successfully replaced the damaged window. The charge was far below our expectations and professionally completed very quickly. We will continue using Those Window Guys while we live in Salem, VA. They should be your first choice for window replacement/ repair!!

I went with Ruso Installations for gutter cleaning and am very pleased with how the job turned out…read more Ruben was responsive to messages, and he offered a fair price. He and his associate got all the leaves and debris out of our gutters and cleaned everything up in about an hour. He also texted before/after pictures so I could see how the job went. I would not hesitate to use this company again.

RUSO Windows & Gutters did an amazing job installing my gutters. Ruben, the owner, is professional…read moreand really knows his stuff. He explained everything in detail and patiently answered all my questions. He quoted me a very fair price and honored it (unlike a lot of contractors that try to jack up the price after starting a job). Ruben takes pride in his work and is dedicated to making sure his customers are happy with the end product. I definitely recommend RUSO.

Gutters, on time, great price, recommended a painter who was fantastic. Of course, now that the…read moregutters are on, we have not had rain. But I have a lifetime warranty if there are any problems! Highly recommended.

DO NOT RECOMMEND. I…read morenormally love giving local, family-owned companies huge shout-outs and great reviews. Sadly, Cook Siding & Windows is not one of those companies. Our 7-10 day project lasted nearly 8 months (from contract to final inspection). We did have two installers and the final project manager (Malachi) who entered the project in the last 2-3 weeks who were excellent. Kudos to them! Everything else related to this project was a complete disappointment. Falsehoods, unexplained delays, subcontract workers tearing up the yard/project space, then disappearing for months at a time, mismatched materials, incorrect materials, sub-par work in places, permitting issues and unanswered calls and texts to our sales rep, other project managers and ultimately Cook's president for several months. We experienced all of this and more. This company is not the same company from years past. They used to be reputable and reliable. Some of this can be blamed on Covid (that is why we requested that they not even start the project until ALL materials had come in - which we quickly found out was not the case), but the falsehoods, ultimate lack of communication, errors in ordering materials and the irresponsibility of the subcontractors that they hired was Cook's responsibility and could not be attributed to Covid. This company must want only one shot at your business and money because they surely don't do anything to secure your future business.

We requested quotes and he came out. But NO FOLLOW UP. I called everyday for quotes and still today…read morehave never received it yet. We have more business that we could give but cannot get them to send quotes for approval. We always like to use local but Ron has not given any quotes to us. It's very disappointing

I love this store they made a shower door and panels for my new bathroom shower and it is beauiful…read more The service was excellent. I will call them again.