This is a family owned business, when I ordered the light, I spent $877.00 which included $175 installation fee. The sales associate which is the owner stated that the bulbs came with it and its another $175.00 if I want the electrician to put up the crystals ...I asked them if they can leave the ladder and I put them up and they said yes. The electrician was fast and courteous.. it took him an hour and 20min to put up.. he looked for the light bulbs and said he couldn't find them that he has to leave and will come back and put them up. in the mean time I put up the crystals 20 min. I receive a call an hour later stating that the bulbs were not included and his sales associate (his wife) said she never said that....the bulbs he was selling me would be an additional $252 dollars!?! I stated that wasn't the conversation and he said he's not getting in the middle and I need to purchase the bulbs..the end result is that I went elsewhere to find the bulbs, I was only able to locate 15 within the 2 hour limit they gave me..the light bulbs were $150(cheaper version).. I tell them that I need 3 more.. I physically put in the light bulbs, (18 feet high) they don't have the light bulbs... They take the ladder and the owner calls me to tell me that they are now charging me $50 to come back to put up 3 light bulbs..(even though they never finished the installation).. I said no, I already paid $150 over the price and they said it's $50.. or why don't u rent a ladder.. I never responded back bc that is just insulting..seeing i went out and bought the additional 3 lights- it would take the electrician who was very nice 13min from beginning to end read more